Executive Pens Direct Reviews

Name: Executive Pens Direct
Address: Galaxy Business Park, Gateshead, Galaxy Business Park, Gateshead, Gateshead
Rating: 4.89

4.9 Rating 3,736 Reviews

98 %

of reviewers recommend Executive Pens Direct

4.9

Based on 3,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Executive Pens Direct:

As one of the leading websites for online stationary supplies, we pride ourselves on providing unrivalled service and quality in our products. We stock many major brands such as Parker, Cross, Waterman and Lamy, but also many smaller niche brands that collectors and enthusiasts will love.

We offer a personalised engraving service for most of our products. Our engraved pens make the perfect gifts for birthdays, Christmas and graduation and our engraving is done in-house so orders are shipped quickly and efficiently. In addition there are no minimum order requirements so you can purchase 1-1000 engraved pens. If you would like a price for a bulk quote please contact us as we can offer great discounts.

Our staff are always pleased to talk to a fellow stationery enthusiast so if you have any questions please give us a call or email.

Visit Website

Phone:

0203 3710226

Email:

sales@executivepensdirect.com

Location:

Galaxy Business Park, Gateshead,
Galaxy Business Park, Gateshead
Gateshead
NE21 4SQ

Executive Pens Direct 5 star review on 1st September 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial problem with non delivery swiftly resolved, generally good service in these trying times.”

Helpful Report

Posted 5 years ago

“I bought this pen as a Xmas present for my husband and I am very pleased with engraved lid. Obviously it hasn’t yet been used so I am only reviewing on the look. Thanks for the bag of sweets, very appreciated 😊”

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Posted 5 years ago

“Good quality, the pen looks really pretty and the engraving was good quality too. The cartridges of ink run out fairly quickly and the item was quite pricey but overall it's a good buy, definitely would recommend for a gift!”

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Posted 5 years ago

“Just what was needed & prompt delivery”

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Posted 5 years ago

“I ordered from executive pens direct after they showed as 1 very competitive and 2 Local to me - pen arrived and I had a feeling it had not been engraved as ordered! It hadn't....contacted them and they were great sent a return label confirmed all details, kept me informed and pen was back with me engraved within 4 days from postage! Sometimes the sign of a good company is how they deal with an issue not just the quality of the product - will deffinately use them again”

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Posted 5 years ago

Hi Andrew, Thank you so much for your order and review. We really appreciate this now more than ever being a small business during these strange times! I'm sorry to hear there was some issues with your order but I'm glad to hear our team could sort this error out so promptly for you. If we can ever be of any assistance again in the future please don't hesitate to get back in touch with our team. Kind Regards, Emily

Posted 5 years ago

“Haven’t opened the pen yet as it is wrapped up beautifully for a Xmas present but a quick delivery and a lovely company to order from”

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Posted 5 years ago

“the Pen I purchased was competitively priced. The website straightforward until checkout when the appropriate page failed to appear. A telephone call confirmed that there were issues on the website and this was confirmed when on yet another attempt to order I was advised that I could not order in that quantity. (My order was for 1 !!!) Subject to these issues being resolved I would be quite happy to use again. The product was as expected and the engraving excellent.”

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Posted 5 years ago

Hello Gordon, I'm sorry to hear you had issues with our site, unfortunately we have had a few issues with our checkout which our IT team is constantly working on. I'm glad you managed to get sorted in the end, if you ever have any issues again in the future then just give our team a call or email and we would be more than happy to help you again. Kind Regards, Emily

Posted 5 years ago

“Perfect gift for my friend.”

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Posted 5 years ago

“sourced a replacement nib for a retirement gift fountain pen whose original nib wasn't working. Replacement nib works well.”

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Posted 5 years ago

“I was very happy with the refills, the order was dealt with promptly and I was happy with speed of delivery.”

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Posted 5 years ago

“It's very good quality products”

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Posted 5 years ago

“Delivered very promptly and item as expected.”

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Posted 5 years ago

“I ordered a Pen recently that unfortunately arrived with a bit of scuffing. I contacted the team and they were exceptionally helpful and apologetic, they arranged for a replacement pen immediately and it arrived very quickly. The pen is excellent and I was very happy with they way Executive Pens Direct handled my order.”

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Posted 6 years ago

Hi Adrian, Thank you for your review and order. I'm sorry to hear the original was slightly damaged, it would appear this was not checked fully during our packing process. However, I am glad to hear that the issue got resolved promptly. I will pass your review onto our customer care team who will be happy to hear! If we can ever be of any assistance again in the future please don't hesitate to get back in touch. Kind Regards, Emily

Posted 6 years ago

“I got my refills - and was refunded where they didn't have one - good!”

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Posted 6 years ago

“Good service. Items were delivered on time and as expected.”

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Posted 6 years ago

“Service was fast and reliable. The product arrived as described and the price was to be expected for the pencils. In my experience so far it has been positive.”

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Posted 6 years ago

“Everything was fine. The only thing I did not like is that I would prefer to pay with a bank transfer, but I was told to pay via paypal. Because of that I lost some money on high currency conversion fee.”

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Posted 6 years ago

Hello, Thank you for your review - I'm sorry to hear you would have preferred a different payment method. We usually opt for PayPal as people feel more confident using that however we are more than happy to use another method instead. If you place another order with us in the future just ask our sales team who will be more than happy to accomodate this for you! Kind Regards, Emily

Posted 6 years ago

“I have absolutely nothing to comment”

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Posted 6 years ago

“excellent - I like a free-flowing pen so perhaps a little churlish to say this is perhaps just a little too free-flowing?”

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Posted 6 years ago

“Quite pleased with the pens. Thought the engraving was not prominent enough. Also engraving was expensive.”

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Posted 6 years ago

Hello Sue, Thanl you for your order and feedback - we are sorry to hear you aren't fully happy with the engraving details. We do want all of our customers to be fully happy and have a good experience so we are keen to rectify this situation for you. If you would like to contact our team with some photos so we can see the issue our email is sales@executivepensdirect.com. We look forward to hearing from you. Kind Regards, Emily

Posted 6 years ago

Executive Pens Direct is rated 4.9 based on 3,736 reviews