Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,051 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 6th July 2025

1147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product! Great service!”

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Posted 7 years ago

“Excellent service and very helpful. Packaging and product both very good.”

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Posted 7 years ago

“Lovely product and excellent service”

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Posted 7 years ago

“The product i received was perfect, exactly as the description described. I spoke with one of your advisers who gave me great advice for the size of planter needed for the size of the tree. Very easy to order and track, and was delivered on time. Great service and would highly recommend. Many thanks, Neil.”

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Posted 7 years ago

“Wee needed three 5ft high trees and the ones we ordered on line had changed, but Jenny contacted us and changed the order to three alternatives which were delivered the following day and are great quality and look excellent. So we are very happy with the service we received.”

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Posted 7 years ago

“I don't normally write reviews, and I was quite worried about buying an expensive plant 'unseen', but I am delighted with the product. It came extremely well parcelled, particularly for such a big plant, and is remarkably authentic, especially the peeling stem which can be the failing of many artificial plants. I wouldn't hesitate to use you again or to recommend you to friends. Thank you.”

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Posted 7 years ago

“I was disappointed when I received cyclamen plant. It was completely flat! A week later it is now looking more like a plant as I have been continually spreading out branches and flowers. Perhaps you need to review packing!”

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Posted 7 years ago

“Great customer service and quick delivery”

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Posted 7 years ago

“They look so real and the quality is just amazing. Sadly the small tree had a broken stem but with a little effort on splinting it, i'm sure it will be ok for my studio”

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Posted 7 years ago

“This was a present for Christmas, and we were a bit aprihensive over it. " will it look real. Will it look as good as the picture"? Well apart from other been a lot bigger than I thought ( which isn't a bad thing) it is beautiful. It looks so real and is full of flowers and greenery. We are going to buy another one for mothers day to go with it.”

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Posted 7 years ago

“I ordered charcoal planters and plants , when they came they were silver. Charcoal in my opinion is quite dark , sort of graphite grey and the colour on the website looked quite dark. The lady on the phone was pleasant , explained this was their charcoal and not silver. When I said I was not happy with this she said they would take them back and a collection could be arranged. They arranged a collection to take them back . Charge £20. I’m writing this on the day of collection it’s 18.00 , I’ve waited since 8 am and I’m still waiting for the collection. I would suggest that the description given of items should be a definite colour which would have of avoided this issue.”

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Posted 7 years ago

“Excellent service I ordered a bay tree which looked life like”

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Posted 7 years ago

“Excellent Service... The Philo Ivy is so realistic ...ordered 3”

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Posted 7 years ago

“I couldn't believe how quickly my artificial shrub arrived, despite the awful weather conditions that delayed it by a day getting from Yorkshire to Essex. I was emailed to say it would be delayed, which was very good of you. I haven't opened the box yet to look at the plant as it is a Christmas present. Can't wait for 25th December to have a look at it. Judging from the leaf that is poking out of a hole in the box I think it's going to look lovely in my conservatory. And such a reasonable price too. Thank you very much.”

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Posted 7 years ago

“Fit my need!”

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Posted 7 years ago

“My plant delivered on time and was as expected, so I was largely happy with my purchase. I wouldn't recommend getting the classico planter for this plant as as you can see, it's a bit too large for it. It took a bit of time for me to unfold all the leaves and get it looking okay, but I suppose that'll always be the case considering how it's packaged up. I was pleased with the end result. There were no instructions for the gravel - I thought it'd just be dry gravel I could shake into the planter, but it was all wet (which as I know now to have been some sort of adhesive). I distributed it in the pot and then left to dry for a few days until it became hard. Be careful when doing this as the gluey gravel mixture can go all over the place if you're not careful! All in all I was pleased, if a little baffled by the pot options they suggest to you (it really is too big), but I will be glad to make future purchases with evergreen direct.”

Evergreen Direct 4 star review on 13th December 2017

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Posted 7 years ago

“sorry but we wre disappointed with the look of the shrubs. They are very plasticky to look at and the colours are unnaturally bright. Maybe we would be better looking for fabric versions”

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Posted 7 years ago

Many thanks for taking the time to leave us some feedback Lisa. The products you bought from us are outdoor products and in order to ensure they are UV stable they need to be made from a plastic material as opposed to a fabric. The plastic also is important from a durability point of view and ensures the plants longevity when left outdoors. We do have some finer detailed plants suitable for indoor use if you would prefer to replace with these. If you would like to arrange this then simply give me a call on 01751417776. Kind Regards, Georgina

Posted 7 years ago

“The service was excellent. The trees are excellent and look very good at my front door.They are very realistic. The preglued gravel finish off the pots so nicely. No more dead trees for me!”

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Posted 7 years ago

“An excellent service and fantastic product. Very happy. Thank you”

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Posted 7 years ago

“Great product just as I wanted ! And also great service thanks guys”

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Posted 7 years ago

Evergreen Direct is rated 4.7 based on 2,051 reviews