Evergreen Direct Reviews

Name: Evergreen Direct
Address: Evergreen House, Outgang Lane, PICKERING, North Yorkshire
Rating: 4.69

4.7 Rating 2,053 Reviews

94 %

of reviewers recommend Evergreen Direct

4.7

Based on 2,053 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01751417776

Email:

enquiries@evergreendirect.co.uk

Location:

Evergreen House,
Outgang Lane,
PICKERING
North Yorkshire
YO18 7JA

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Evergreen Direct 5 star review on 15th September 2025

Emma Nicholls

Evergreen Direct 5 star review on 3rd September 2025

Anonymous

Evergreen Direct 5 star review on 2nd September 2025

Michelle Carter

Evergreen Direct 5 star review on 1st September 2025

Anonymous

1171

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb artificial bamboo plants. Really tall and bushy, and fooled a view visitors who thought they were real. My only criticism is that one of the pots arrived damaged (but we superglued it back together) and the trees really so stink when they're first opened. They're obviously stored for some time and also perhaps in a smelly place, so they smelt very damp, musty. They've settled a bit now having been out for about 2 weeks but we used a lot of air freshener and room spray. Otherwise, a very good and well priced product.”

Helpful Report

Posted 8 years ago

“The artificial hedges came on solid wooden frames that slotted into my window boxes very well. All measurements were accurate and the quality of the fake hedge was good (longer pieces than usual). My only complaint was that the top of the hedges looked a bit bald in paces, mostly where the hedging panels had been bent over the top edge. On the plus side, an extra piece of hedge matting had been sent with the delivery, so I cut up pieces to staple onto the frame.”

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Posted 8 years ago

“Very quick receipt and a good price.”

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Posted 8 years ago

“Easy ordering process, very fast delivery. Can't say the plants are particularly realistic or convincing, but the price was right. Would be useful to have some guidance on the website as to the relative quality of the plants and trees, as the prices vary widely and I can only assume this reflects a difference in quality.”

Helpful Report

Posted 8 years ago

“Bought an English ivy plant to go on a new trellis behind a planter.I have woven it through behind a real plant in the planter and it looks good . No one has realised it is not real,yet. As the trellis is hard to reach,it will be better than my previous real climber ,which grew out of control in the summer and was a chore to prune.”

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Posted 8 years ago

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Posted 8 years ago

“Very good value, prompt delivery.”

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Posted 8 years ago

“An excellent service on the phone. The lady whom I spoke to understood exactly what I wanted and gave me good advice. Delivery was quick (though more expensive than I am used to). The quality of the artificial plants seems good, and they are attractive. I am slightly disappointed by the shiny finish of the plastic, which detracts somewhat from the natural look of the plants, but as they are for outdoors I understand they cannot be as realistic as the indoor type made from fabric.”

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Posted 8 years ago

“My purchase was easy to make and I am pleased with the artificial Buxus shrub I bought as a present. It arrived quickly and intact. Overall very pleased and would recommend Evergreen direct.”

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Posted 8 years ago

“description of the product was accurate and therefore was pleased with what was delivered on opening the box. The order process was efficient and trouble free. The product was on the pricey side but the quality justified it.”

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Posted 8 years ago

“The product was delivered promptly and packaged well. There is quite a bit of bare trunk showing through the branches but with careful arrangement of the foliage the trees look good by my front door.”

Evergreen Direct 4 star review on 1st November 2016

Helpful Report

Posted 8 years ago

“Ordered 3 bespoke hedges,very pleased with them. They arrived on a pallet by courier and I was able to check them all on delivery (a very amiable courier driver!) and they were all perfect. Throughout the process i had excellent service from my initial contact to discuss what I wanted, I was phoned when they were due to be dispatched and they arrived earlier that anticipated. Only down side was unable to follow delivery process with courier so just hoped they would arrive the next day after they were dispatched. Decided to buy a fourth hedge - process again excellent, but hedge arrived in a very large cardboard box with excess space for it to move around in. There was no packing and minimal markings on the box showing which way up it should be. Hence the hedge arrived by delivery upside down and on its side. This has resulted in the hedge being compressed in places especially on the top. Also when I opened the box the hedge was wet! I phoned Evergreen explained the situation and was told the hedge may spring back - it still has some indentations but I decided to keep it. As to how the hedge was wet, that is still a mystery!! Overall hedge looks good and have had comments on how real it looks.”

Helpful Report

Posted 8 years ago

“Pleased with the bushes although they had moved around in the boxes and one had come off its base and had lost some leaves. I managed to put it back together and filled the gaps with the leaves that had come out. They look pretty realistic though and I'm pleased with the overall look.”

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Posted 8 years ago

“Nice hanging baskets and looks very natural”

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Posted 8 years ago

“The tree was OK. A little less full than in the pictures but nothing to bad.my only criticism is the delivery charge. It cost one third the price of the tree.”

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Posted 8 years ago

“No instructions for porting the single brush supplied nor description of how to spread the branches out”

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Posted 8 years ago

“Evergreen where extremely helpful and very good value in money in deciding which plants I should use for the space I had. My front porch is the envy of the neighbourhood, as I now have 3 elegant different size containers with beautiful real looking grasses in, that sway in the wind. Have recommended them to my friends. Polly. Surrey.”

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Posted 8 years ago

“Arrived on time. Very happy”

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Posted 8 years ago

“Loved my plans of you but you state plants don't discolour my red flowers on hanging baskets have gone white”

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Posted 8 years ago

“Very friendly team, good quality, fair prices, and quick delivery”

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Posted 9 years ago

Evergreen Direct is rated 4.7 based on 2,053 reviews