“Good knowledge of their trade, solid communication from start to finish. The engineers Claudio and Bryan did a great job and really took the time to explain everything to us!”
“Awful experience with Enviroflame. Charged me a premium of over £100 over the actual cost to order me a spare I could have got myself, so then spent over £550 on a gas fire repair which didn't last more than a few months.
Then ignored 2 contact emails asking for a warranty repair/visit, despite using the same email as had been fine previously and then when contacted again wanted over £225 for a call out fee - a massive increase on the original.
Instead had a local engineer service the fire, who found an underlying problem undetected by Enviroflame and likely to have been the original issue and would likely have saved me over £500.
Regret ever involving them and that's before a more major issue I won't even mention here now but was dangerous.”
Good Afternoon,
Thank you for leaving your review. I am sorry that you feel that our service has not lived up to your expectations on this occasion.
After completing some internal investigations on our side, we are unable to identify you as a customer. Please can you provide some more information regarding the date of your initial gas fireplace repair to info@enviro-flame.co.uk so that we are able to investigate this further.
Our number one priority is customer satisfaction, so we'd like to get to the bottom of this for you.
Kind Regards,
The Enviro-Flame Team
“Very happy with the service engineer Bryan Kamall, very polite and so effient, also gave me lots of good advice,and lots of good information. If all your engineers are as good as Bryan, you are a very lucky company.I would recommend Enviro=Flame to anyone who is looking to have advice,sales etc.”
“Bryan came to sweep and inspect our chimney.
He was great, lovely man, talked me through everything and left the fire place gleaming.
Couldn’t recommend more.”
“Really great service from Bryan - as an absolute novice with a wood burner (recently moved in to a house with one) he took the time to walk me through the basics. Very personable, quick and left the stove looking immaculate.”
“Thanks George for servicing our chimney today. Friendly, efficient and left everything really clean as well as putting up with my two inquisitive dogs. Thanks again George.
Julie (Broughton Rd)”
“Great service from Jordan, the engineer. He spotted a potential snag with our wood burning stove, sorted though and did a great job. Would recommend anytime.”
“Initially thought the price quoted was expensive but Jordan was super efficient and definitely worth it. He left our fire place area very clean and was friendly and professional.”
“Enviro-flame sent Bryan swept my chimney, he was very friendly and professional, he left no mess and answered all my questions. He was very knowledgeable and I would recommend him to anyone.”
“We were pleased at how well the company relined our chimney, the initial contact and entire work were carried out efficiently in a friendly and competent manner by Mike and his team. Our gas fire was serviced and checked by their GasSafe engineer, Jordan, and adjustments were made to ensure no toxic fumes could escape into the room. We cannot stress how much we appreciated the care and attention we received and felt that it was worth the cost. We recommend this company to all who need to know.”
“Really nice team - very helpful. Decent price. And they go above and beyond when giving advice, finding you an appointment time, cleaning your chimney, fitting fireplaces and more. I'll definitely be using them again. Highly recommended.”
