Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit G06 Lombard Business Park (BizSpace), 8 Lombard Road, Wimbledon, London Borough of Merton
Rating: 4.88

4.9 Rating 491 Reviews

98 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 491 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

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“We purchased our gas fire from Enviro flame in 2018 fitted by George and have had a yearly service ever since we always request George in fact wouldn’t want anyone else. He is very professional, explains any concerns he’s very tidy and always on time a really nice guy he’s a real asset to Enviro flame. Happy customer as always.”

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Posted 2 years ago

“George was very professional and prompt - he sorted out our stove and it now looks and works like new”

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Posted 2 years ago

“Thanks Enviro-Flame. Great service. Fast, efficient and a polite engineer. Also provided good advice on taking care of fireplace and type of paint job.”

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Posted 2 years ago

“Lovely thanks”

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Posted 2 years ago

“George came to clean our chimney and also discuss options for a new free standing log burner. He was very friend and knowledgeable with his suggestions, that felt based on what was best for the property given the layout etc.”

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Posted 2 years ago

“George serviced our Enviro-flame fire. Arrived on time. Quick & efficient. Many thanks!”

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Posted 2 years ago

“Claudio was friendly and professional, taking time to explain the process.”

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Posted 2 years ago

“Bryan was brilliant - friendly, very efficient and also took time to explain process and upkeep.”

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Posted 2 years ago

“Good knowledge of their trade, solid communication from start to finish. The engineers Claudio and Bryan did a great job and really took the time to explain everything to us!”

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Posted 2 years ago

“Awful experience with Enviroflame. Charged me a premium of over £100 over the actual cost to order me a spare I could have got myself, so then spent over £550 on a gas fire repair which didn't last more than a few months. Then ignored 2 contact emails asking for a warranty repair/visit, despite using the same email as had been fine previously and then when contacted again wanted over £225 for a call out fee - a massive increase on the original. Instead had a local engineer service the fire, who found an underlying problem undetected by Enviroflame and likely to have been the original issue and would likely have saved me over £500. Regret ever involving them and that's before a more major issue I won't even mention here now but was dangerous.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for leaving your review. I am sorry that you feel that our service has not lived up to your expectations on this occasion. After completing some internal investigations on our side, we are unable to identify you as a customer. Please can you provide some more information regarding the date of your initial gas fireplace repair to info@enviro-flame.co.uk so that we are able to investigate this further. Our number one priority is customer satisfaction, so we'd like to get to the bottom of this for you. Kind Regards, The Enviro-Flame Team

Posted 2 years ago

“Bryan has looked after the servicing of our log burner for a few years now. He does an excellent job, is efficient, and friendly. Highly recommend.”

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Posted 2 years ago

“A very efficient service. Chimney swept with no mess. Highly recommended.”

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Posted 2 years ago

“Very happy with the service engineer Bryan Kamall, very polite and so effient, also gave me lots of good advice,and lots of good information. If all your engineers are as good as Bryan, you are a very lucky company.I would recommend Enviro=Flame to anyone who is looking to have advice,sales etc.”

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Posted 2 years ago

“Bryan was very thorough and left the fire place looking almost brand new! Thanks”

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Posted 2 years ago

“Bryan came to sweep and inspect our chimney. He was great, lovely man, talked me through everything and left the fire place gleaming. Couldn’t recommend more.”

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Posted 2 years ago

“Bryan was really great servicing my wood burners -fast efficient and nice too!”

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Posted 2 years ago

“Really great service from Bryan - as an absolute novice with a wood burner (recently moved in to a house with one) he took the time to walk me through the basics. Very personable, quick and left the stove looking immaculate.”

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Posted 2 years ago

“Thanks George for servicing our chimney today. Friendly, efficient and left everything really clean as well as putting up with my two inquisitive dogs. Thanks again George. Julie (Broughton Rd)”

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Posted 2 years ago

“Great service from Jordan, the engineer. He spotted a potential snag with our wood burning stove, sorted though and did a great job. Would recommend anytime.”

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Posted 2 years ago

“Initially thought the price quoted was expensive but Jordan was super efficient and definitely worth it. He left our fire place area very clean and was friendly and professional.”

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Posted 2 years ago

Enviro-Flame is rated 4.9 based on 491 reviews