Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit G06 Lombard Business Park (BizSpace), 8 Lombard Road, Wimbledon, London Borough of Merton
Rating: 4.88

4.9 Rating 481 Reviews

98 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“George came to sweep a chimney for me yesterday. He was thorough, very pleasant and tidied up beautifully afterwards. He was a pleasure to have in the house Grateful thanks to George.”

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Posted 2 years ago

“Bryan and Jordan did an excellent job making our fireplace look like new.”

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Posted 2 years ago

“My husband booked a sweep on our stove and a lovely gentleman called Brian came and did a fantastic job. Made it look brand new, very happy with it.”

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Posted 2 years ago

“Everyone who I dealt with where super friendly and efficient! George and Claudio are excellent!”

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Posted 2 years ago

“Excellent. Bryan the chimney arrived on time and was very friendly.”

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Posted 2 years ago

“Bryan cleaned three open fire flues for us this morning and gave good advice on usage. Very friendly, polite and tidy, phoned ahead to update us on his arrival time. Nice job and left the hearths beautifully polished. Will definitely use again!”

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Posted 2 years ago

“Jordan was on time, called before arrival, well present and kept me informed of the process all the way through. Thorough service and will be using you guys again.”

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Posted 2 years ago

“Had stove and chimney swept and cleaned by Bryan today. He did a great job. All looks brand new. Mike halford”

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Posted 2 years ago

“Excellent service. Claudio and colleague who fitted it were highly professional, clean and tidy and extremely patient explaining everything to me. Would def recommend!”

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Posted 2 years ago

“Service provided by George was exemplary - an absolute rarity in this country!”

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Posted 2 years ago

“We purchased our gas fire from Enviro flame in 2018 fitted by George and have had a yearly service ever since we always request George in fact wouldn’t want anyone else. He is very professional, explains any concerns he’s very tidy and always on time a really nice guy he’s a real asset to Enviro flame. Happy customer as always.”

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Posted 2 years ago

“George was very professional and prompt - he sorted out our stove and it now looks and works like new”

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Posted 2 years ago

“Thanks Enviro-Flame. Great service. Fast, efficient and a polite engineer. Also provided good advice on taking care of fireplace and type of paint job.”

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Posted 2 years ago

“Lovely thanks”

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Posted 2 years ago

“George came to clean our chimney and also discuss options for a new free standing log burner. He was very friend and knowledgeable with his suggestions, that felt based on what was best for the property given the layout etc.”

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Posted 2 years ago

“George serviced our Enviro-flame fire. Arrived on time. Quick & efficient. Many thanks!”

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Posted 2 years ago

“Claudio was friendly and professional, taking time to explain the process.”

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Posted 2 years ago

“Bryan was brilliant - friendly, very efficient and also took time to explain process and upkeep.”

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Posted 2 years ago

“Good knowledge of their trade, solid communication from start to finish. The engineers Claudio and Bryan did a great job and really took the time to explain everything to us!”

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Posted 2 years ago

“Awful experience with Enviroflame. Charged me a premium of over £100 over the actual cost to order me a spare I could have got myself, so then spent over £550 on a gas fire repair which didn't last more than a few months. Then ignored 2 contact emails asking for a warranty repair/visit, despite using the same email as had been fine previously and then when contacted again wanted over £225 for a call out fee - a massive increase on the original. Instead had a local engineer service the fire, who found an underlying problem undetected by Enviroflame and likely to have been the original issue and would likely have saved me over £500. Regret ever involving them and that's before a more major issue I won't even mention here now but was dangerous.”

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Posted 2 years ago

Good Afternoon, Thank you for leaving your review. I am sorry that you feel that our service has not lived up to your expectations on this occasion. After completing some internal investigations on our side, we are unable to identify you as a customer. Please can you provide some more information regarding the date of your initial gas fireplace repair to info@enviro-flame.co.uk so that we are able to investigate this further. Our number one priority is customer satisfaction, so we'd like to get to the bottom of this for you. Kind Regards, The Enviro-Flame Team

Posted 2 years ago

Enviro-Flame is rated 4.9 based on 481 reviews