Enviro-Flame Reviews

Name: Enviro-Flame
Address: Unit G06 Lombard Business Park (BizSpace), 8 Lombard Road, Wimbledon, London Borough of Merton
Rating: 4.88

4.9 Rating 481 Reviews

98 %

of reviewers recommend Enviro-Flame

Company Reviews

Metrics

Info

4.9

Based on 481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

02031241588

Email:

enviro-flame@reviews.adtrak.co.uk

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Enviro-Flame 5 star review on 5th September 2020

Brian Taylor

Enviro-Flame 5 star review on 26th January 2020

Professor MacDonald

Anonymous

Anonymous // 01/01/2019

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“The Enviro-Flame website gives phone number for a 'free estimate'. I sent the company photos and explained in an email fairly clearly what we have in mind. As we can't know what is possible until a technician visits our house, I was told that this would cost £65 to conduct a survey (or alternatively, having two chimneys cleaned at a cost of £160 and advice on the possibilities). I then received an invoice for £160 due for payment the day before the engineer comes to our house. I find it extraordinary that this company wants to be paid to provide a quote for what is likely to worth several thousand pounds in business and expect an invoice to be settled before they provide the service. I will not be using this company.”

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Posted 2 years ago

“Polite, friendly and happy to give advice. Great job.”

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Posted 2 years ago

“George came this morning to service my gas fire and he was very good, polite and very helpful M Hanger 6 Lincoln Av SW95 JT”

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Posted 2 years ago

“Claudio did an absolutely fantastic job making our chimneys secure against birds nests as well as sweeping them out. He was polite, knowledgeable, cleared up beautifully after the job and all for a very cost effective price. He worked until the job was finished, rather than to a specific time. I would highly recommend him.”

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Posted 2 years ago

“Claudio was prompt, friendly and very tidy, when cleaning the chimney & fitting the 'sheep' - Thank you”

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Posted 3 years ago

“George was very professional and knowledgeable. All round nice chap!”

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Posted 3 years ago

“Bryan & Claud A++ really friendly and helpful. Always turn up on time and a pleasure to see the top quality work they deliver. Plus Enviroflame really helped us out when we needed them. Really quick to respond and to get the team out. Highly recommended.”

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Posted 3 years ago

“Jordan rang ahead to let me know when he was coming and was. Wry quick cheerful and efficient.”

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Posted 3 years ago

“Very happy so far, Jordan is going to get a quote to me for someone to take the cowl off the chimney. When this is fixed I will be able to give a higher mark if satisfied. Other wise, very clean professional and polite.”

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Posted 3 years ago

“On time, did a great job and very friendly service. Thanks to Jordan and would happily recommend to others.”

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Posted 3 years ago

“George and Bryan were the engineers who removed our old fireplace and inspected the chimney to ensure it was ready for the installation of our new fireplace. They were both professional, polite and respected our home. They left the work area spotless on completion. I would happily recommend these two and certainly use their expertise again.”

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Posted 3 years ago

“Amazing service! Super happy with Enviro-Flame as well as the work done by both Jordan and Bryan. They managed to get my fireplace working, when both Chesney’s and Realflame could not. I have already recommended this company to friends. Thanks!”

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Posted 3 years ago

“Very happy with the work I had done by Dave and Claudio. Lovely guys, knowledgeable and they worked really hard to get the job done and tidy, no mess left. Highly recommend Enviro-Flame, the whole process was efficient.”

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Posted 3 years ago

“Jordan was really friendly and efficient, explained the work he carried out and left the fireplace looking much better than ashen he arrived.”

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Posted 3 years ago

“The 'engineer' came as the fireplace wasn't working, said he would ask the office to get the parts, call several times to know if the order had been done, the replied was they would email me with the cost of the parts!! 10 days later the parts were still not ordered!! I order them myself, installed them myself! Enviro-flame had charged me £120 for servicing the fireplace, of course this couldn't be done because the fireplace could be turned on, but still insisted they had to charge me for it. when i call them back saying that i had ordered the parts and installed them myself and wanted my money back, they deducted £95 for the engineer's visit in which he couldn't and identified the fireplace model or parts (according to the office) although i did show him all the original paper work. absolutely disgraceful service!!”

Helpful Report

Posted 3 years ago

Good afternoon, I am sorry that you feel that our service has not lived up to your expectations on this occasion. Our Gas Safe engineer attended and did indeed identify parts required for your fire. Unfortunately, the data badge for your fire was not available at the time, which would have detailed the serial number for the fire. As we only source genuine manufactures parts, without these details the process does I'm afraid take a little bit longer as the fire needs to be properly identified with the manufacturer to ensure that the correct parts are ordered. Had these details been available on the day of the service, our office could have identified the parts with the manufacturer straight away and provided you with a quotation without delay. We would never ever advise a customer to attempt any repair to a gas fire on their own as this can be extremely dangerous and should only be completed by a registered Gas Safe engineer who can sign off the fire as safe to use. We only have record of one call post our visit, which was to request a refund, which was processed for you within an hour, less our minimum call out fee for a Gas Safe engineer, who did attend and identify the parts required for your fire. Kind Regards, Enviro-Flame

Posted 3 years ago

“Efficient, clean and very good customer service. Thank you George”

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Posted 3 years ago

“We had an upgrade on our gas fire done over the weekend and we are absolutely delighted with it. George was the lovely engineer who installed the upgrade and was very helpful despite having some unexpected things to deal with along the way. So lovely to have a wonderful working fire again. Thank you enviro flame!”

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Posted 4 years ago

“We recently had a false chimney breast built and a bio ethanol fire installed. The enviroflame team who did the work(Dave, George and Claudio) were professional, Knowledgeable and very friendly, doing a great job and leaving the place very clean after.”

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Posted 4 years ago

“This will be the third property now that the team at Enviro Flame have carried out work on for us, from surveys, sweeps, installations and just unbiased professional advice. The owner went out of his way to personally deliver a solid fuel kit as it was needed urgently. A company that is an absolute pleasure to deal with, from start to finish. Highly recommended.”