Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 911 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 26th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete waste of time! I have ordered an ice cream machine delivery was due on the 19th August 2025 a month later. Ring today 26th and found out the delivery of the item changed to 22nd September without even notifying us. They have said that they could easily cancel the order within minutes on the phone so they do not care about our wasted waiting time of more than a month! You judge yourself. On the next delivery day they may come up with end October delivery date. Can not trust or work with a company only care this much.”

Helpful Report

We’re sorry for the delay and completely understand your frustration. Unfortunately, our containers have been delayed, which is out of our control. All products include pre-order details at the time of purchase and we’re working to get your ice cream machine delivered as soon as possible.

“I got a Unox oven about 6 month ago and after the 4th month It broke down and since then I have to call twice a week for to fix it and I am still waiting,I paid almost 5 grand and know I have to spend 450 £ every week for bakes”

Helpful Report

I can only apologise for the issues you experienced with your Unox oven. I know this has now been resolved, as I personally dealt with the supplier and engineer myself after speaking with you on the phone since my colleague handling this was on annual leave at the time. I hope everything is working okay now and that the oven is performing as expected.

“Pretty good product but terrible service. The AI had said I would get a full refund and they would pay for return expenses (I didn’t get screenshot). The people on the call barely gave information. Don’t recommend unless you are 1000000000% sure you will not need to return.”

Helpful Report

Thank you for your feedback, and we’re sorry for any confusion caused. We’re still working on calibrating the AI system to ensure accurate information is provided. We apologise if this led to any misinformation during your experience. For full details on returns, including refunds and expenses, it is always best to refer to our returns policy on the website as it depends on each supplier.

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

“Very poor quality Nobody respond to you're issue. They sell products without know they have in stock its terrible company .”

Helpful Report

We're really sorry to hear about your experience. The issue was caused by our supplier, but our team has since resolved it and ensured everything was sorted for you.

“Terrible company and service .please please don't buy . Customer service and delivery is so poor”

Helpful Report

Thank you for your feedback. I’m really sorry to hear about your experience. We were waiting on our supplier to dispatch the parts you needed, which unfortunately caused the delay. This should be resolved by now, but if you’re still experiencing any issues, please do get in touch directly so we can make it right.

“Severn Trent will not accept the 12l automatic grease trap. we run a small commercial kitchen with a single sink which the product is made for but is not suitably compliant. After phone call to empire all they did was say sorry and would i like to buy the larger unit. Please check with water authority before buying!”

Helpful Report

“Do not buy a freezer from this company after sales service is non-existent, I could not find a technician to repair a P2 fault, Empire could not tell me what a P2 fault was, guarantee is parts only, after only a few months I have had to scrap it, the temp shown by appliance was always colder than the actual internal temperature tested by probe which never reached -18c”

Helpful Report

“Our 3 Yr old freezer which has been only used in a domestic setting stopped working our engineers contacted empire to acquire parts and was given an email address in China who took 7 days to reply and are unable to provide the information to aquire the parts. After sale service is terrible. If you need a freezer for a commercial premises my advice is DO NOT BUY FROM THIS COMPANY.”

Helpful Report

“hello guys really dont belive i bought this company 3 grill cookers few more , when you buy custumer service very friendly but when some have isue or foulty after few months custumer service wasnt friendly sadly they tell you story i had still am waiting last few monts part. i never ever buy againg from empire and i really dont recoment anyone”

Helpful Report

“They took to long to answer the call and then the item still not arrived after 2 working days. Not recommended”

Helpful Report

“Bought and paid for a fridge that couldn’t be shipped to my area. All forms of communication requesting a refund are being ignored”

Helpful Report

Dear Ciaran, Thank you for your message. As per your review, I have looked into your case and can confirm that my colleague replied to your emails on August 22, 2023, and August 23, 2024. As explained in those emails, due to Brexit regulations, our couriers require an EORI or GBI number for exports to your area. This number is necessary for customs clearance, and without it, we are unable to proceed with the shipment of your goods. We are still able to deliver to your area, and obtaining the required number is straightforward. You can complete a short form that takes approximately 60 seconds to fill out, which will provide you with the correct EORI/GBI number needed for customs. Once you have the number, please forward it to us, and we will ensure that your order is processed and delivered promptly. Thank you for your cooperation, and please let me know if you need any further assistance. Best regards,

“Omg really guys dont waste money for this company last 6 weeks i am waiting someone help what i bought equipment from empire suplier please dont waste any money the workers talk very nicely but they dont help never again”

Helpful Report

“I spent nearly 4 k last 1 years this empire company.i have problem with grill now but3 weeks noone help , they are ignoring you . Last 3 weeks they waste time waiting them sort out problem but they dont helps . i do not recoment empire catering anyone i wish i didnt both anything from them”

Helpful Report

“Avoid Avoid Avoid buying anything from this company. I have bought a fryer and they send it very early morning without any slot time or just let me know after raing them to redelivery . They said you have to pay for delivery or you have to pay 25% of the order to cancel the order and the stuff was very rude and they put the phone down they don't have any experience Or Respect for the customer.”

Helpful Report

Thank you for your review. I am sorry to hear that you're unhappy with the service provided. I've looked into this for you and I can see that you missed the delivery and as per our T&Cs any failed deliveries will incur a redelivery fee and canceled orders will incur a 25% restocking fee - this was explained to you during your call to our office - the fee is charged by the supplier, not Empire and this is to cover the return fee to them as the couriers will charge them for that.

“So sorry but you have bad service after saling about your products and take long time for contact”

Helpful Report

Thank you for your review. I'm really sorry to hear this, please could you contact customerservices@empiresupplies.co.uk so that I can look into this further?

“Received a bar fridge which had a big dint which looked like it was from a fork lift. Just got blanked, not happy”

Helpful Report

“Never had an issue until I purchased a Prodis glass washer, which on first day of use a button fell off, and then totally stopped working within 2 months or purchase. Only the parts are covered under warranty.”

Helpful Report

“Delivery driver ( Andrew ) must not have had any customer service training, very rude person, left an old pallet at roadside outside of property, he stood and watched while I lifted a 65kg item and refused to help, even when he didn't have to go indoors. I even put the old pallet on the van for him and he took it back off, its still lying at roadside where he left it, I had to forward the CCTV on to get someone to get it moved. God help this company if they are all like him. Even the person I spoke to on the phone knew exactly who I was on about when leaving feedback, so he must be a regular when it comes to complaints.”

Helpful Report

Good Afternoon Stephen, I am sorry to hear you had a bad experience with the courier service delivering your order. We use a third-party courier and would like to look into this further, please can you email customerservices@empiresupplies.co.uk and the details & we will look into this further.

“I bought my fried gas machine 10 month ago, and is not working anymore when I called they said get an ingénieure to check what the problem.”

Helpful Report

Hi, I am sorry you are disappointed and have rated 1 star. If the unit you have purchased was bought with a parts-only warranty, unfortunately, it doesn't cover labour, so the cost to get an engineer to attend the site and look at the unit. The labour cost would have to be covered by the customer.

Empire Supplies Ltd is rated 4.4 based on 911 reviews