Empire Supplies Ltd Reviews

4.41 Rating 345 Reviews
85 %
of reviewers recommend Empire Supplies Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Empire Supplies Ltd Reviews

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

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Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral

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Empire Supplies Ltd 5 star review on 8th July 2020
Lynne North
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Empire Supplies Ltd 5 star review on 11th June 2020
Sheryl Wright
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Empire Supplies Ltd 5 star review on 11th June 2020
Dawn Wilson
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Anonymous  // 01/01/2019
Avoid at all costs!!! Sent incorrect item and still awaiting contact despite numerous emails.
Ignorance doesn't come close
GF4 Fryer - Would not recommend for commercial use at all! Despite it seeming flimsier that the usual free standing fryer it seemed to be ok, that was until it came to cleaning it! There is no room between the tank to reach the bottom, the hole that connects to the tunnel is ABOVE the bottom of the tank, therefore does not empty the remaining residue and oil! A cleaning rod comes with the fryer - which is essentially a long piece of metal, again you cant collect the residue as you cannot fit anything bar the rod in! I physically had to tip the fryer to completely empty it and at that i was still left with debris at the bottom! This was after 4/5 uses!!! Customer service was unhelpful and said because it has been used they wont refund, but i can email for advice?! I’ve worked with free standing fryers for over 34 years and never came across a fryer that you cannot fully clean! I’m now left with this until i can afford to buy a new one. I’m not someone to leave bad reviews on items but feel that businesses need to know this, as if i had seen a review about this i could have saved myself this hassle and purchased a fryer i can actually clean.
Beware! Great prices - just make sure you have definitely ordered the right item. Due to lack of dimensional details (and that is my fault for not asking before ordering) the item was unsuitable for my needs and I have to return it. This cost me over £50 in courier fees + a loss of another £40 due to "re-stocking fees". So £90 out of pocket. I'll stick to Amazon in the future.
The greenhouse table looked big in the picture but when it came was a small table and delivery was poor said they was delivering at a time and delivered before time but I wasn’t there. Said on the box £11.99 but I paid £67. Never again
Because my freezer me find broken and I talk some body she told me send photos and we sent photos but still 10 days nobody contact with us
Ordered 2 items from this company for next day delivery
I explained that with regards to delivery it wasn’t possible to have someone available for the 10 hour slot given to me (8am-6pm) and I was asked to call at 9am on the morning of delivery for an estimated time as they would contact the delivery drivers
I was very impressed at the ease of ordering and quality of service and specifically chose this company as they are fairly local to my business and wanted to use a local company during the coronavirus pandemic.
I duly called the following morning only to be told that they don’t give out time slots and they can’t call the delivery company and offered no help at all, the lady then went on to blame her staff member for telling me to call on delivery day by saying she shouldn’t of told me this.
I asked if maybe I put a note on the door to ask the driver to call me when they arrive as I only live 5 mins away but I was told they would not do this either.
Now I completely understand that due to covid19 staffing levels are down and staff are having to work from home etc making it very challenging for businesses but I have learned during this crisis that it helps if you go above and beyond to help people with customer service and courtesy, none of which were afforded me when I called Empire.
I would like to note though that I called APC delivery and they were extremely helpful, despite not having a consignment number and gave me an approximate delivery time for my items so thank you to them for going above and beyond to help us.
Dreadful customer service from Empire and if we need catering equipment in the future we will go elsewhere
Purchased a hot cupboard from here and it only heats up from the middle shelf upwards. From the middle shelf downwards stays cold. Messaged the company straight away the weekend I received the item about the item being faulty but had no response. Called them twice and spoke to 2 different people who said I will receive a call back but still no response. Emailed them and still no response. Have gone through PayPal and emailed them and still no response so have disputed this through PAYPAL. Terrible customer service. Do not deal with this company. Disgraceful!
Because they leave it outside on a Crete and if u can’t get it in your stuck also if u want then to take it back they charge you it’s a complete joke and I will take this further
It wasn't delivered on the day it was supposed to. You then cancelled the order without our consent. You deducted 25% from the refund and you have not refunded the cost of the couplings.
Delay in the delivery
Not being kept update
Having to call almost daily to inquire about my order
Order cancelled 10 days later
Staff on the phone require more customer care training
Low quality product and service. Avoid
Hi Tanes,

I'm sorry to read your review. I have spoke to our Customer Service team and, apparently the item you purchased didn't come with the valve that should have been included. Apologies for this. You requested a return which we have agreed to but we would have been more than happy to send you the valve that was missing next day.

Kind regards,
1. The item that I was sent was not as advertised.
2. I had to pay £10 to return it.
3. I have had no response, since returning it, and am left in the dark as to when I will get my money back
I ordered a fridge seal. I was told it was on back order so I waited. I received it after 35 days. It didn't fit. I asked for a refund or a replacement but they stated that as I didn't get back to them within 28 days I couldn't have one.

It would have been impossible for me to get back to them within 28 days as I didn't receive it until 35 days after the order. I am trying to get a refund via my bank.
I'm going to stick with Nisbets in future.
Returned a display fridge, as it was the wrong one. A shelf had been cracked whilst unpacking it and we were advised that we would have to cover the cost of this and the cost of delivery to return it. We were informed that we would be refunded the difference. We were happy for this to happen. However, we have been waiting since May (after the fridge was returned) for the refund. We have emailed and rang several times, but have had no response. Really poor customer service. Considering we are a school and every penny matters, it's shocking!
We were extremely dissatisfied with our recent purchase from Empire Supplies. We ordered a commercial fridge to the value of over £700.
The item was delivered by a pallet company (a day later than scheduled) who refused to stay until the item had been unpacked, and demanded that the item be signed for so they could leave. We asked for clarification at this point that we were ONLY signing for delivery and NOT signing that the item was in a satisfactory condition i.e. not damaged etc. The delivery driver confirmed that this was correct.
Upon unpacking the item, after the courier had left, it transpired that it was very heavily damaged.
We have attempted on many occasions to speak to someone at Empire Supplies regarding this. On the phone we were told that as we had signed for the item they would not consider any damage claim. Upon explanation of the delivery drivers confirmation that we were not signing for condition, only delivery, we were met with 'that's not our problem'.
We then sent an email to Empire Supplies containing multiple pictures of the damage caused to the item. We were sent a very short reply to say they have forwarded the pictures to the courier for comment. That was almost two weeks ago and we are yet to hear any further.
The customer service received by Empire Supplies was frankly disgusting and we will never use them for future purchases. If asked by anyone else whether to use Empire Supplies we would emphatically say definitely not!
Ordered a dehydrator on Monday.
Phoned on Tuesday to check when it would be delivered and was told Wednesday.
Had a despatch email Tuesday saying it had been despatched. It didn't arrive Wednesday so rang today (Thursday) to be told it isn't even in stock.
The lady on the phone was very polite but I still consider it poor organisation when told the above on the phone and via email..
Now I have to wait for our money back 'as it can take the bank 3-5 working days to process the refund'
So I'm without a dehydrator and without my money.
Bought a commercial toaster that made a noise from day one. After 6 months the noise got so loud our guests were complaining. We contacted Debbie in sales and she refused to exchange the toaster and refused to give a refund and refused to give us the contact details of her MD.

Reply from Debbie to our complaint was as follows:
On 21 Aug 2019, at 12:44, Debbie Sevile wrote:
Hi Andrea Tucker,

this is purchased under a parts warranty and as such you would need to get out some to assess the problem please

Bought an ice machine from this company. It arrived faulty. They've refused to resolve it demanding we pay for an engineer to issue them a report so they can charge us to fix it. Customer service told us 'the consumer rights act doesn't apply to us' been hung up on & when asked to speak to management was refused. Worst experience of a company I've ever had. Pursuing action with ombudsman. Avoid at all costs. No customer care. If your product arrives faulty they will rob you of your money.
Hi Laura. I am writing in response to the review that you have left. I initially spoke with you first and explained that your machine had a parts only warranty, which is the policy of many commercial suppliers. You stated that it has never worked but it was ordered back in May. With a parts only warranty, you have to call out your own engineer and then once the diagnosis has been made, we can then send out to you what part is required. Our Manager is on holiday at the moment, hence why we could not put you through to anyone, also we were trying to help you move forward but you swore at a colleague and this was not acceptable. I am sorry if you feel that we do not have customer care, that is one area which we pride ourselves on.
no instructions on assembly or cleaning has started to rust
Goods still not delivered, every day this week they have been phoning me to delay delivery to the next day. when i mention thats what you said yesterday its then always promised for next day without fail!
Empire Supplies Ltd is rated 4.41 based on 345 reviews