Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.35

4.4 Rating 734 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 734 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 27th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost.”

Helpful Report

“Beside the fact they never ever deliver on time as advertised they send used fridges for the price of new! I received a fridge with dirt in between the glass door and a missing cliff. For the last 2 weeks I keep sending photos and they just won’t take the blame. they said they can’t see! Avoid them! it’s not worth it!”

Helpful Report

“Ordered 2 weeks ago, item still not arrived. Had a phone call to say item would be delivery a couple of days ago - but it did not arrive. Not happy! Have requested a refund so that I can buy elsewhere!”

Helpful Report

“Be careful when ordering, they are changing the prices on the items,and then they will blame a "glich" on their website and then they will try to coerce you to pay more. I thought they are good, but my word i will never ever use this company again. Shame on you Empire supplies. Very rude customer service and staff. They will not try to help you whatsoever.”

Helpful Report

“Sent me a damaged Otzi glasswasher. Was missing legs, remaining legs bent, base dented underneath. Refused me a refund. Samantha in the office was rude and unhelpful. Will never buy anything off them again. Things go wrong they need to deal with complaints better.”

Helpful Report

“Wouldnt even give this company 1 star. No item received, fobbed me off, no phone call backs as requested, 2 weeks of trying to find my item on a van! Ive requested a refund now, customer service is not great, listening to their personal music whilst on the phone. Lets see how long this shits gonna take! They better have authorised the refund!”

Helpful Report

“Received a item which was damaged on 28th April... they are not able to track where my new item is.. or when it will be delivered..”

Helpful Report

“Very very poor customer service. Their mistake and they want to charge me 25% to return. Unbelievable stay clear.”

Helpful Report

“Read their terms and conditions. I accidentally bought a white toaster instead of a stainless steel, the picture looked like it was stainless steel. When it arrived I asked to return it and swap it for a stainless steel one. I was told I would have to pay a minimum of 25% for a restocking charge if I wanted to return it and cover all the costs of delivery. You are also responsible for any damage sustained whilst its being returned and they can reject the item once its been delivered. The toaster was approximately £140 so a minimum of 25% is a huge charge for a toaster I wanted to return unused. Customer services were awful and incredibly defensive. I will not be using them again.”

Helpful Report

“Appaling customer experience. They are absolutely terrible dealing with customer issue. I was totally ignored and gave wrong information.”

Helpful Report

“Bought a convection oven, with there name on the from, and was recommended by one of there team, sat in a box for 2and a half months as we are in lockdown. Started using 2 and a half weeks ago. Half way through my evening takeaway service, it stops working. I pay a huge amount for 2 and a half weeks of it working. And I have to call engeneer and sort it out. Bad, 3 months old, and 2 weeks of work. Very sad service to receive.”

Helpful Report

“Not had a bad or good experience, but based on the several reviews Iv read. I will definitely not buy from them. Thanks trustpilot you might have saved me money and time 👍”

Helpful Report

“I have purchased a meat slicer from Empire supplies Ltd on 27th February, after email them and chased my my item, I was told that my item was lost in transit and they cannot send me another one as it was the last one in their stock,all they offered me was to purchase alternative (which is higher price)they haven't offered me discount, or cancel the order or wait until first week of April when the item back in stock, absolutely disappointed. Should have read the customers reviews before purchased from them.”

Helpful Report

“WARNING - READ THE SMALL PRINT I bought a bottle fridge from this company online 3 months ago. The fridge was faulty and not cooling down. When I contacted them they informed me that the waranty was parts only. I booked an engineer to look at the fridge and I was informed the fridge was wired incorrectly. I informwed Empire Supplies and they will not cover the cost of the repair even though the fridge was faulty when delivered.”

Helpful Report

“Misleading information on the website, inaccurate pictures of the products for sale. Called the helpdesk and they are not very helpful. I have to place a second order...”

Helpful Report

“Even having received a text and email for delivery we have not received our delivery before Christmas. Even before placing order the company gave commitment to get it delivered. But refused to deliver at the 11th hour. Our dough machine was broken and on empires commitment we didn’t organise any back up and now we will lose the business because of not fulfilling their commitment. Have never seen such an unprofessional and dodgy people. Will never recommend to anyone ever and will never buy anything from these people again. We run almost 6 stores and we are taught a very good lesson by empire as they are the least reliable people.”

Helpful Report

“DO NOT UsE THIS COMPANY!! No orders turn up and they just take your money. You call them and they are completely rude and couldn't care less. We will be claiming against VISA.”

Helpful Report

“Rip off I bought Atosa Ice-A-Cool Double Door Upright Fridge: Come with 2 years Full warranty The Fridge was faulty - it heats up and water leaks everywhere from the fridge and stays at the bottom. I had stored around £600 worth of food in the fridge had all went bad. I had called the company to explain that the fridge was faulty but I was told that my warranty doesn’t cover this issue, despite the product comes with 2 years full warranty. They also asked me for a £120 deposit in order for an engineer to come expect the fridge. I will never use this company off as it seems your products are nothing more then lies and a rip off.”

Helpful Report

“Website contains false information and products delivered not complete. Customer service is unprofessional and unhelpful”

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“AVOID - AVOID - AVOID! Disgraceful customer service by Debbie Seville. I was wrongly denied of a refund as a consequence of their fabrication regarding how the item was packaged. It was received in bubble wrap yet they were adamant it was sent in a box and without this they were unable to help. They’re nothing short of a scam company and worst still not even an apology! You’ve been warned, stay well clear.”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 734 reviews