Empire Supplies Ltd Reviews

4.30 Rating 131 Reviews
81% of reviewers recommend Empire Supplies Ltd

About Empire Supplies Ltd: Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:
01516016220

Email:
sales@empiresupplies.co.uk

Location:
Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 91%
accurate and undamaged orders
Greater than 87%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
"Delighted with purchase, prompt delivery and excellent communication. Highly recommended."
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"Very good communication from order through dispatch to delivery which is very quick. Product is well constructed easy to assemble and looks great when put up."
"Item arrived damaged, sent info straight away planned for delivery before the weekend which never came. Finally got one a week later and eventually picked up the damaged one. Comms poor. Delivery poor. Item is really loud, told this is normal but it sounds like a jacuzzi. Wish I had never bothered. Waited in 3 days in total."
"Fridge was damaged when we received it, refused to swap and really rude on the phone and email. Have now had to take court action, very poor service for a genuine issue"
"very good products, ordered a couple of times, (bottle fridge)***** and (double kitchen fryer) ***** great service ,next day delivery as stated will defo use them again."
"Excellent service, very prompt and efficient. Thank you."
"Brand new Item ( pub bottle cooler ) arrived faulty reported straight away they told Me i have to get engineer to look at it and repair then claim money back from them , I asked to return it and they refused to collect it until I pay an engineer to look at it. Without doubt the worst company I have ever dealt with . First and last time Would have put 0 stars if it was possible .. Be aware ."
"Ordered after lunch on Monday and the bottle chiller cabinet was delivered at 10:00 am next day - impressive service!"
"Be aware , this company charged me 35.00 for my delivery as they said that I wasn’t in to receive first order if I did not accept they would not accept goods back with full refund they would take 25 per cent off full price I seeking legal advise rubbish company"
"Having previously been let down by another supplier, we ordered a new cooler from Empire. It was a better price, then great communication and then it arrived the following day - can't fault them at all and would highly recommend!!"
"Great service the sales person Louise was very helpful and excellent at her job. Customer service 5 star."
"Exellent service would use again"
Empire Supplies Ltd is rated 4.30 based on 131 reviews