Empire Supplies Ltd Reviews

4.33 Rating 364 Reviews
83 %
of reviewers recommend Empire Supplies Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Empire Supplies Ltd Reviews

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

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Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral

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Anonymous  // 01/01/2019
Even having received a text and email for delivery we have not received our delivery before Christmas. Even before placing order the company gave commitment to get it delivered. But refused to deliver at the 11th hour. Our dough machine was broken and on empires commitment we didn’t organise any back up and now we will lose the business because of not fulfilling their commitment. Have never seen such an unprofessional and dodgy people. Will never recommend to anyone ever and will never buy anything from these people again. We run almost 6 stores and we are taught a very good lesson by empire as they are the least reliable people.
DO NOT UsE THIS COMPANY!! No orders turn up and they just take your money. You call them and they are completely rude and couldn't care less. We will be claiming against VISA.
We have just purchased a range cooker and despite the fact that we had to wait for delivery due to the pandemic have found d them to be very helpful and friendly. Would recommend them as we had purchased a washing machine from them before . Delivery was on the date they said but they were unable to put it in the house due to covid rules.
Dont waste your time!!! I choose 4 products online, was show all products in stock!! They send me email, sorry no anyone products at all...
Offered other, completely different products...
Sales department doesnt exist, i think after purchase, problems gonna be with warranty...
Stay away..
We have used Empire Supplies for fitting out all of our branches. They take care of sourcing specific items allowing us to focus on the build. The service is absolutely excellent and we look forward to carry on working together over the years to come. A extra big thanks to Louise who is our dedicated account manager who looks after all of our needs.
Rip off
I bought Atosa Ice-A-Cool Double Door Upright Fridge:
Come with 2 years Full warranty
The Fridge was faulty - it heats up and water leaks everywhere from the fridge and stays at the bottom. I had stored around £600 worth of food in the fridge had all went bad. I had called the company to explain that the fridge was faulty but I was told that my warranty doesn’t cover this issue, despite the product comes with 2 years full warranty. They also asked me for a £120 deposit in order for an engineer to come expect the fridge. I will never use this company off as it seems your products are nothing more then lies and a rip off.
Quick delivery and quality product, can’t fault the service.
Emma is simply brilliant, the best product knowledge and customer service I have ever come across .... an absolute star
Website contains false information and products delivered not complete. Customer service is unprofessional and unhelpful

Disgraceful customer service by Debbie Seville. I was wrongly denied of a refund as a consequence of their fabrication regarding how the item was packaged. It was received in bubble wrap yet they were adamant it was sent in a box and without this they were unable to help. They’re nothing short of a scam company and worst still not even an apology! You’ve been warned, stay well clear.
After reading the reviews I was unsure about ordering but am glad I did as I’m very happy with communication product and delivery
Will definitely use again
Debbie provided the worst customer service experience I've ever come across. I had a faulty part on a brand new fridge and asked for a replacement part. None of her emails offered a solution, the warranty wouldn't cover it and it was too much trouble for her to order a new part from her supplier. I have never come across such unprofessional and unhelpful customer service.

This was after the fridge arrived on its side which had damaged and broken all of the doors so we had to have another sent out, which also came on its side but was fortunately not damaged.
Very happy I ordered a pizza prep fridge yesterday as ours had blown the compressor. I was told it would be a next day delivery it arrived today with no problems, a very helpful delivery driver he was very professional. I had to call customer service to order some extra trays a very helpful lady answered my call and processed my order very quickly. Excellent service from start to finish I would definitely recommend this company.😊
Very poor service, avoid this company at all costs. I was supplied with a faulty fridge which leaked (Prodis low profile bottle cooler). An unsuccessful repair was attempted. It was then replaced with another fridge which was supposed to be new but had several scratches on it and this appliance also leaked. Empire Supplies didn't care about the damage and said they don't believe two appliances can be faulty despite being provided with clear photographic evidence to the contrary. They have refused to do anything more about it and as they sell on a business to business contract basis I have no consumer rights even though I am not a business and bought this appliance for use in my own home. The customer service from this company is appalling and I would advise anyone not to purchase anything from them.
Avoid this company they are quick to take to your money but ignore you when theres a problem with the item... bought a drinks cooler after 4 weeks it stopped cooling the current temperature of the cooler is 22 degrees its warmer in the fridge than outside and i had to fill out a form online which j have still no call ive contacted consumer rights as the woman on the phone would not disguss the problem she is very rude even stated that my rights are differeny when buying from a commercial company than buying from a domestic company well i know my rights im now stuck with a fridge that doesnt work apparently im supposed to get a call from a manager to discuss the problem no call as yet my hubby as a birthday party this saturday with no drinks cooler what a rip off company pay a bit extra folks at least you will have peace of mind that you havent paid for scrap metal i will never buy from these again oh im taking this further!!!! Companys like this need exposing!!!
The standard of service I have received frommthis company, is sub standard at best, I ordered on the 21st of July, and given a delivery date of the 5th of August for 2 fridges, I phoned in the 16th of August to ask where the fridges where and was told they’d been delivered, but queried this only to be told it was a supplier fault, and that they would be delivered the following day, 1 was delivered, and it was damaged.
I phoned again the following week to what can only be described as the grumpiest of sales people, who wouldn’t let me speak, or answer questions that where asked, deflecting at all times, basically calling me a liar that I had only 1 fridge delivered and that she couldn’t possibly refund any times, so 6 weeks after ordering a 10 day lead item, I have no items and no refund, with only a promise, one which I do not expect to be kept, to look into it.

I even asked I would like to speak to a manager please. To be told you’ve no chance. I’ll just tell tell you this is the way it’s going and that’s it. Aye cheers Debbie.
Easy purchase and delivery no problem and quality product at a really good price
Customer services extremely helpful, but delivery was much later than expected.
Very satisfied, fast delivery, good product quality
Only a one-off order. Not enough interaction to give a meaningful score.
Empire Supplies Ltd is rated 4.33 based on 364 reviews