Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 921 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 15th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly there are at least a couple of really, really dodgy equipment suppliers out there BUT, Empire are without a doubt one of the most trustworthy, reliable and fair priced suppliers in the market. Emma Walker, a real superstar, no pushy sales, good solid advice, honest and efficient. She, along with her colleague Abbie, is the reason Empire will be my first call every time in the future. Real Stars!!”

Helpful Report

Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that Emma and Abbie provided you with honest, efficient, and helpful service. We'll be sure to pass on your kind words - they’ll be delighted! Looking forward to being your first call every time.

“Samantha was sensational! I rang up very desperate requiring a commercial meat slicer for the following morning before 10am for a massive catering job that day (my meat slicer had come to the end of its life, perfect timing just before the biggest job of the year!) and Samantha pulled out all the stops to get to me by 9.30am the following day. Exceptional and reliable service.”

Helpful Report

Thank you so much for your glowing review Sam! 🌟 We’re thrilled Samantha could step in and help at such short notice. It’s fantastic to hear your catering job went smoothly and we truly appreciate you highlighting her exceptional service. We’re always here when you need us!

“I bought a commercial fridge and it came with scratches, when I made Empire supplies aware of this they offered me £40 off my order or I had to pay for the return of the fridge myself that would cost a lot of money. It’s been 3 months the fridge is leaking water and I am still under my first year warranty but when I call in Empire customer service they just advise me to keep the fridge shut and has not arranged for the fridge to be fixed despite me calling in numerous times. My fridge is being used by customers all day how can I keep the door shut, it defeats the purpose of being a commercial fridge. They are making excuses and waiting for my warranty to run out.”

Helpful Report

Thank you for your feedback. I’ve reviewed your Warranty Call Form and can see that troubleshooting guidance was sent regarding the water pooling issue. As this fridge was purchased with a Parts Only warranty, if the troubleshooting hasn’t resolved the problem, the next step would be for you to arrange an engineer to assess the unit and provide a report detailing any parts required which we'd then provide under warranrt Once we receive that report, we’re happy to assist with the warranty in line with the terms for your specific item. We genuinely want to help ensure your fridge is working as it should.

“An utter pleasure using empire. I was kept informed of my order every step of the way, email, text and WhatsApp. Next day delivery and the guy who delivered it was polite and professional, even helped me to carry it in. I will not hesitate to recommend empire. First class service. This is how companies should be.”

Helpful Report

Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and that our team kept you informed every step of the way. We’ll be sure to pass your kind words on to our delivery team as well. We really appreciate your recommendation and look forward to helping you again in the future!

“I had an issue with a recently purchased item that was failing and owing to our business premises only being open on certain days of the week, delivery of a part for the item was awkward. I spoke with Lauren who was very helpful and proactive in trying to find a solution and contacted me again to check on progress of the issues I was having. The engineer who came out to fix the unit was also excellent and having purchased equipment from Empire and also a supplier that sounds like Alexa I would now only deal with Empire as it is impossible to speak to anyone at the other company if you experience any issues which is incredibly frustrating.”

Helpful Report

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Lauren and the engineer were able to help and provide a positive experience, despite the challenges with scheduling. It means a lot to us that you’ve chosen to continue working with Empire and we truly appreciate your kind words about our support compared to other suppliers. Thanks again for taking the time to share your feedback!

“Super quick and efficient responses to any emails especially from Emma who dealt with my query about delivery dates with great professionalism and kept me updated on my order. She's an asset to your team! Haven't had time to set up the bottle cooler yet but it arrived in good condition and looks like a great bit of kit for our new garden pub shed!”

Helpful Report

Thankyou for your great feedback Steven & glad Emma was able to assist you with your enquiry & sale!

“Ordering process was very easy and the girl I dealt with (Emma) was extremely helpful with excellent communication. Would purchase again from Empire.”

Helpful Report

Thankyou for your great feedback Steven & glad Emma was able to assist you with your enquiry & sale!

“Purchased a prodis jet glass wash 6 months ago, the machine will not heat up so assume the element has gone.. Now been informed that we have to pay to have this replaced by engineer at £150 call out charge. Poor customer service... Consumer rights are none when purchasing via business. Please be careful”

Helpful Report

Thanks for your feedback. We’re sorry to hear about the issue with your glasswasher. The warranty on this model bought is parts only, meaning replacement parts are covered, but labour and call-out charges aren’t included.

“Top customer service! One box of our saucers came smashed, I contacted customer services and Emma W replied within a matter of hours. She was really helpful and chased up with the suppliers to get a new box sent out, and she checked in to ensure the second delivery was all good. We know things can get damaged in transit, these things happen but Emma was quick to rectify the issue and a replacement came within a matter of days! Will continue to use Empire supplies for all our cafe needs :)”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma was able to assist you with your query.

“Thank you Emma at Empire Supplies for making the process so easy. The item I wanted was unavailable but Emma was able to provide details of alternatives that met our requirements and delivery window. All arrived on time! Thanks”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma made a difference. Thanks again for your support!

“Fantastic company customer service, brilliant really easy to speak to definitely recommend”

Helpful Report

Thankyou for your great feedback & hope to deal with you again!

“Brilliant service as per usual. Thank you Emma for sorting it all so quickly and efficiently”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma's work made a difference. Thanks again for your support!

“Emma @ Empire was fantastic from start to finish on my order. Cannot recommend enough!”

Helpful Report

Thank you so much for your fantastic review Dan! 🌟 We’re thrilled to hear Emma was able to help you from start to finish. Your recommendation means a lot to us!

“From ordering our drinks fridge to delivery my experience with Empire Supplies has been a total breath of fresh air – what a professional and reliable company - it has been an absolute pleasure to have done business with them. A huge shout out to Abbie who has been my point of contact throughout the transaction – what an absolute super star she has been, keeping me updated throughout the transaction - a huge asset to the company!”

Helpful Report

Thank you so much for your wonderful review Sue, we truly appreciate it! 🌟 We’re delighted to hear that your experience with Empire Supplies was smooth and professional from start to finish. Abbie will be thrilled to hear your feedback - she takes great pride in keeping our customers updated and supported throughout the process. We truly appreciate your support and look forward to working with you again in the future!

“I put an enquiry in for what has been a hard part to get for a commercial freezer. Abbie who I dealt with me ( Customer services ) replied very promptly, sourced the part very quickly for me which had been hard to locate up to this point. Communication was excellent and very helpful. A pleasure to deal with!”

Helpful Report

Thank you so much for your wonderful feedback Mel. We’re thrilled to hear that Abbie was able to assist you promptly and make sourcing a hard-to-find part a smooth experience. We really appreciate your kind words and are delighted that you found our communication helpful. It was a pleasure to assist you and we look forward to supporting you again in the future!

“Really good delivery from Chris V and Sal, who delivered and built my Cozmo sofa in Cornwall. They phoned 20 mins. ahead of time, and arrived when they said they would. Stress free delivery, would highly recommend! Excellent.”

Helpful Report

“Exceptional customer service from start to finish.”

Helpful Report

Thank you so much for your kind words! We’re thrilled to hear you had an exceptional experience from start to finish - it really means a lot to the team. Thanks again for taking the time to leave a review!

“I was happy about my freezer but I it had a little scratch and when I sent an email to empire ltd Emma responded and assured me that everything was going to work perfectly and offered my a discount of 25£ back as a refund . Anyways the fridge is doing fine and I recommend there services”

Helpful Report

Thank you for the 5* review Ben. We’re glad to hear your freezer is working well and that Emma was able to assist. We really appreciate your recommendation and your kind words about our service.

“Complete waste of time! I have ordered an ice cream machine delivery was due on the 19th August 2025 a month later. Ring today 26th and found out the delivery of the item changed to 22nd September without even notifying us. They have said that they could easily cancel the order within minutes on the phone so they do not care about our wasted waiting time of more than a month! You judge yourself. On the next delivery day they may come up with end October delivery date. Can not trust or work with a company only care this much.”

Helpful Report

We’re sorry for the delay and completely understand your frustration. Unfortunately, our containers have been delayed, which is out of our control. All products include pre-order details at the time of purchase and we’re working to get your ice cream machine delivered as soon as possible.

“Just wanted to reach out and say that your service was excellent Tia You are a credit to the company. Keys ordered and delivered next day, loads of tracking updates. Thank you for your help both on the phone and by email. Tia’s customer service was exceptional.”

Helpful Report

Thank you so much for your kind words! We’re thrilled to hear that Tia could provide such helpful service and that your keys arrived quickly with all the tracking updates. We really appreciate you taking the time to share your experience!

“I got a Unox oven about 6 month ago and after the 4th month It broke down and since then I have to call twice a week for to fix it and I am still waiting,I paid almost 5 grand and know I have to spend 450 £ every week for bakes”

Helpful Report

I can only apologise for the issues you experienced with your Unox oven. I know this has now been resolved, as I personally dealt with the supplier and engineer myself after speaking with you on the phone since my colleague handling this was on annual leave at the time. I hope everything is working okay now and that the oven is performing as expected.

Empire Supplies Ltd is rated 4.4 based on 921 reviews