Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.”

Helpful Report

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!

“Emma was brilliant, quick Sale and delivery with great communication. Thank you Emma.”

Helpful Report

Thank you so much for your lovely review! We’re thrilled to hear that Emma provided such brilliant service and that everything went smoothly with your order. We’ll be sure to pass on your kind words to her - it really means a lot! Thanks again and we hope to work with you again soon.

“Sadly there are at least a couple of really, really dodgy equipment suppliers out there BUT, Empire are without a doubt one of the most trustworthy, reliable and fair priced suppliers in the market. Emma Walker, a real superstar, no pushy sales, good solid advice, honest and efficient. She, along with her colleague Abbie, is the reason Empire will be my first call every time in the future. Real Stars!!”

Helpful Report

Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that Emma and Abbie provided you with honest, efficient, and helpful service. We'll be sure to pass on your kind words - they’ll be delighted! Looking forward to being your first call every time.

“Things didn’t go quite to plan initially with our delivery, but the way the team responded was excellent, specifically Emma W. They took ownership, communicated clearly, and resolved everything professionally. Really appreciated how Emma handled the situation — a great example of good customer service.”

Helpful Report

Thank you for the wonderful 5-star review Julie! We're glad Emma was able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

Thank you for the wonderful 5-star review! 🌟 We're glad Emma and the team were able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

“Empire Supplies went out of their way on my recent shop fit to provide goods exactly when they were required. This is the 4th time I've used Empire and wouldn't hesitate to do so next time. We had a minor issue with a missing part, Emma went above and beyond to ensure the parts were with us within a couple of days Top marks!”

Helpful Report

Thank you so much for the fantastic review and for continuing to choose Empire Supplies - we truly appreciate your loyalty! We’re glad to hear everything went smoothly with your shop fit and that Emma was able to quickly resolve the issue with the missing part. We'll be sure to pass on your kind words to her.

“Pretty good product but terrible service. The AI had said I would get a full refund and they would pay for return expenses (I didn’t get screenshot). The people on the call barely gave information. Don’t recommend unless you are 1000000000% sure you will not need to return.”

Helpful Report

Thank you for your feedback, and we’re sorry for any confusion caused. We’re still working on calibrating the AI system to ensure accurate information is provided. We apologise if this led to any misinformation during your experience. For full details on returns, including refunds and expenses, it is always best to refer to our returns policy on the website as it depends on each supplier.

“Emma at Empire Supplies provided outstanding service from start to finish. She quickly spotted a compatibility issue with a part I had ordered and proactively arranged a refund before it became a problem. She also followed up promptly with a suitable alternative, processed everything efficiently, and made the whole experience hassle-free. Great communication and very professional – highly recommend!”

Helpful Report

Thank you so much for the wonderful 5-star review Darren. We’re thrilled to hear that Emma provided such outstanding service and made your experience hassle-free. We really appreciate your recommendation and look forward to helping you again in the future!

“Great service and fast delivery. Was desperate for a bottle cooler that I needed for the weekend. I called Empire Supplies and spoke with Emma who was very helpful and sorted what we needed. It was delivered Saturday morning and works great. Thankyou!”

Helpful Report

Thank you so much for your kind words! We’re thrilled Emma could assist you and get the bottle cooler to you in time for the weekend. If you ever need anything else, just let us know!

“We worked with Empire to provide some equipment for our school kitchen. The product and price were great as were the delivery times. Our relationship manager Lou was great and kept us updated at every step. She was also available to reply to any queries we had promptly and reliably, and provided an overall thorough and friendly service throughout. We would not hesitate to work with Empire again and hope to do so in the future.”

Helpful Report

Thank you so much for your fantastic feedback! We’re delighted to hear that Lou provided you with excellent service and kept you well informed throughout. It’s great to know the product and delivery met your expectations. We look forward to working with you again in the future!

“Great customer service. Needed help with a replacement part to get a piece of kitchen equipment working again. Couldn't have been more helpful. Problem solved and new part fitted in 3 days. For most businesses you would have to spend hours chasing up on something like this.”

Helpful Report

Hi Paddy, thank you for your kind words! We’re so pleased we could help get your kitchen equipment up and running quickly and hassle-free. If you ever need anything else, don’t hesitate to reach out!

“So far so good, great communication from Abbie and fridge arrived next day in good condition. As long as product last as long as expected would 100% order again”

Helpful Report

Thank you for your great feedback! We’re glad Abbie could keep you updated and that your fridge arrived quickly and in good condition. We hope it serves you well, and we look forward to helping you again in the future!

“Great service highly recommend”

Helpful Report

Thank you so much for your review Craig. We really appreciate you taking the time to leave us this. If we can do anything else for you, please just let us know.

“Thanks to presleyjossie @ gmail . com ,I got my money back.”

Helpful Report

“"Hi! Lou at Empire has been absolutely fantastic. We recently opened a cupcake shop in Chiswick and purchased all our catering items from her. From day one until now, she's been incredibly helpful and supportive. We couldn't have asked for better service!" Rozies Cupcakes”

Helpful Report

“Excellent service, competitive prices & lovely staff - Sam went above & beyond to deal with my order & keep me upto date with what was happening. Will definitely use again”

Helpful Report

Thank you so much for your wonderful review! 😊 We’re thrilled to hear Sam went above and beyond for you - we’ll be sure to pass your kind words on. Looking forward to helping you again soon!

“Very poor quality Nobody respond to you're issue. They sell products without know they have in stock its terrible company .”

Helpful Report

We're really sorry to hear about your experience. The issue was caused by our supplier, but our team has since resolved it and ensured everything was sorted for you.

“Louise is amazing - replies so quickly and processes our orders immediately. Today was a perfect example of this.”

Helpful Report

Thank you so much for your lovely review! 😊 We're so pleased to hear that Louise has been such a help — she really is amazing, and we’re lucky to have her! We’ll be sure to pass your kind words on.

“Terrible company and service .please please don't buy . Customer service and delivery is so poor”

Helpful Report

Thank you for your feedback. I’m really sorry to hear about your experience. We were waiting on our supplier to dispatch the parts you needed, which unfortunately caused the delay. This should be resolved by now, but if you’re still experiencing any issues, please do get in touch directly so we can make it right.

“Amazing customer service! Swift responses from Abbie… would definitely recommend.”

Helpful Report

Thank you so much for your kind words and recommendation! We're thrilled to hear that Abbie provided you with swift and amazing service. Looking forward to helping you again soon! 😊

“Thank you Empire for another great cooler. The combisteel cooler we had delivered yesterday is just what we wanted. We had to report that the cooler was damaged in transit. I spoke to Emma in sale and she sorted the problem very quickly and that both Empire and we are happy to. Thank you Emma you are a great asset to Empire. I would definitely buy from Empire again.”

Helpful Report

“Abbie was absolutely amazing, customer service and efficiency was 10/10. I ordered the wrong product and she assisted me every step of the way. I would always use empire and recommend them very highly.”

Helpful Report

Thank you so much for your kind words! We’re delighted to hear that Abbie provided excellent support and helped you every step of the way. It means a lot to us that you would recommend Empire Supplies, and we look forward to assisting you again in the future!

Empire Supplies Ltd is rated 4.4 based on 900 reviews