Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 888 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.”

Helpful Report

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!

“"Hi! Lou at Empire has been absolutely fantastic. We recently opened a cupcake shop in Chiswick and purchased all our catering items from her. From day one until now, she's been incredibly helpful and supportive. We couldn't have asked for better service!" Rozies Cupcakes”

Helpful Report

“Excellent service, competitive prices & lovely staff - Sam went above & beyond to deal with my order & keep me upto date with what was happening. Will definitely use again”

Helpful Report

Thank you so much for your wonderful review! 😊 We’re thrilled to hear Sam went above and beyond for you - we’ll be sure to pass your kind words on. Looking forward to helping you again soon!

“Very poor quality Nobody respond to you're issue. They sell products without know they have in stock its terrible company .”

Helpful Report

We're really sorry to hear about your experience. The issue was caused by our supplier, but our team has since resolved it and ensured everything was sorted for you.

“Louise is amazing - replies so quickly and processes our orders immediately. Today was a perfect example of this.”

Helpful Report

Thank you so much for your lovely review! 😊 We're so pleased to hear that Louise has been such a help — she really is amazing, and we’re lucky to have her! We’ll be sure to pass your kind words on.

“Terrible company and service .please please don't buy . Customer service and delivery is so poor”

Helpful Report

Thank you for your feedback. I’m really sorry to hear about your experience. We were waiting on our supplier to dispatch the parts you needed, which unfortunately caused the delay. This should be resolved by now, but if you’re still experiencing any issues, please do get in touch directly so we can make it right.

“Amazing customer service! Swift responses from Abbie… would definitely recommend.”

Helpful Report

Thank you so much for your kind words and recommendation! We're thrilled to hear that Abbie provided you with swift and amazing service. Looking forward to helping you again soon! 😊

“Thank you Empire for another great cooler. The combisteel cooler we had delivered yesterday is just what we wanted. We had to report that the cooler was damaged in transit. I spoke to Emma in sale and she sorted the problem very quickly and that both Empire and we are happy to. Thank you Emma you are a great asset to Empire. I would definitely buy from Empire again.”

Helpful Report

“Abbie was absolutely amazing, customer service and efficiency was 10/10. I ordered the wrong product and she assisted me every step of the way. I would always use empire and recommend them very highly.”

Helpful Report

Thank you so much for your kind words! We’re delighted to hear that Abbie provided excellent support and helped you every step of the way. It means a lot to us that you would recommend Empire Supplies, and we look forward to assisting you again in the future!

“I had reason to contact Empire to acquire a new seal for a grease trap. My email was responded to by Emma who was professional and couldn't have been more helpful if she had tried. The overall experience from a customer perspective was easy and stress free. It is rare to encounter such great service and Emma should be commended for the help she gave me.”

Helpful Report

Thank you so much for your wonderful feedback! We’re delighted to hear that Emma provided you with professional and helpful service. We’ll be sure to pass on your kind words to her. It’s great to know your experience with Empire Supplies was easy and stress-free. We truly appreciate your support and look forward to helping you again!

“Customer service by Abbie was great. She was super helpful since they don't deliver to Finland. she told me step by step how to get the forwarding shipping to Helsinki. Great employee. GIVE HER A RAISE!!”

Helpful Report

Thank you so much for your fantastic feedback! We’re thrilled to hear that Abbie provided you with clear and helpful guidance, especially with the forwarding shipping to Helsinki. We’ll definitely pass on your kind words to her — and who knows, maybe that raise is on the horizon! We really appreciate your support and hope to assist you again soon.

“I’ve had an absolutely outstanding experience with Empire Supplies, and that is entirely down to Lou. From the very beginning, she’s gone above and beyond—helping me choose the right products for my business, searching for alternatives, and guiding me every step of the way. Even with the Iwoca process, which wasn’t the simplest, she was calm, supportive, and so helpful throughout. What stood out the most was her warmth, how quickly she responded to every email, and the fact that she even contacted her boss while he was on the golf course to help me out—that honestly says it all. Lou’s commitment, professionalism, and care completely put my trust in Empire Supplies as a company. She is a huge asset to Empire Supplies, and her level of service is something you just don’t come across often. If the company is still lucky enough to have her when I open multiple branches of my restaurant, I’ll be reaching out to her and her alone. That’s how much of a difference she’s made to my experience. Thank you again, Lou—you’re a star!”

Helpful Report

Thank you so much for your amazing feedback! Lou will be thrilled to hear how much her support meant to you. We’re proud to have her on the team and delighted she could make such a positive impact on your experience. We look forward to supporting you as your business grows — and can’t wait to work with you again!

“Abbie P was a great with helping me source the correct machine at a great price for my business!”

Helpful Report

Thank you for the 5-star review! We're so pleased Abbie was able to help you find the right machine at a great price. We'll pass on your kind words - she'll be thrilled!

“It is easy to write good reviews when everything goes perfectly, I would like to commend Empire and especially Tia with how they dealt with an issue with the bottle cooler I purchased. Quite simply the customer service I received was amongst the best I have ever had, well done on prompt, proactive, considerate and professional support, I would have no hesitation using Empire again safe in the knowledge that if there is an issue, it will be sorted.”

Helpful Report

Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that Tia provided you with such outstanding support. It means a lot to us that you felt well cared for and confident in choosing Empire Supplies.

“We had an issue with the initial delivery (courier dropped the crate) but Abbie was excellent in sorting out a solution. Very friendly and super efficient and helpful. Very much appreciated.”

Helpful Report

Thank you for your kind words Mark! We’re glad Abbie could quickly sort out the delivery issue for you. Your appreciation means a lot, and we’re here to help anytime you need us.

“Ordered many times with Empire and never had any issues. All the girls are always happy to help and make it a personal experience. Highly recommend for all your kitchen equipment needs.”

Helpful Report

Thank you so much for your continued trust and support! We’re delighted to hear our team consistently provides friendly and personal service. Your recommendation means a lot to us, and we look forward to helping you with all your kitchen equipment needs in the future!

“Amazing service from Abbie, a few slight delivery issues (not their fault), but five stars for communication, an asset to her company.”

Helpful Report

“Super quick and efficient support given by Abbie.”

Helpful Report

Thank you so much for the 5-star review! We're thrilled to hear you had a great experience. We'll be sure to pass your kind words along to Abbie - she’ll be so happy to know she made a positive impact.

“Empire supplies provide excellent prices and are always quick to respond to quotation requests and deliver speedily and on time . Unfortunately they recently delivered an Upright freezer with a continental plug. We had just finished a complete new commercial kitchen installation and the client was due to open the next day. However Emma came to the rescue and organised for the correct Freezer to be delivered the next day. The original one was also collected at the same time. The client was extremely impressed at the service and was able to open as planned. Emma dealt with the problem quickly and efficiently and even bothered to check with me the following day that all had gone to plan. Excellent service thank you Janet Davies, Director”

Helpful Report

Thank you so much for your thoughtful review Janet! We’re really pleased to hear that, despite the initial issue, Emma was able to step in quickly and get everything sorted in time for your client’s opening. We understand how important timing is in a commercial kitchen setup, and it's fantastic to hear the outcome was a success. Your kind words mean a lot to us, and we’ll be sure to pass your praise on to Emma - she’ll be delighted. Thank you again for your continued support!

“Fantastic customer service and support from Emma Walker, she responded to every email I sent and sorted everything out for me my next purchase I will be dealing with Emma .”

Helpful Report

Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Emma provided such fantastic support - she’s a valued member of our team and will be so pleased to know she made a difference. We really appreciate your feedback and look forward to helping you again with your next purchase! Thanks again for choosing us. 😊

“I have dealt with other companies that supply catering equipment and you can never get through to them on the phone and when you do it's usually a case of "computer says no". Empire are a breath of fresh air, great prices and quick delivery, brilliant. People make a company and I commend Samantha Schofield in the customer services team who has been helpful, kind and responsive when dealing with a return, well done Sam, you are a great representative of your Company.”

Helpful Report

Thank you so much for your glowing 5-star review David. We're delighted to hear that your experience with Empire Supplies stood out from the rest. It means a lot to know our service, prices, and delivery impressed you — and we're especially thrilled to hear such kind words about Samantha. We'll be sure to pass on your praise to her; she truly is a star! If there's ever anything else you need, we're always here to help.

Empire Supplies Ltd is rated 4.4 based on 888 reviews