Empire Supplies Ltd Reviews

4.32 Rating 82 Reviews
82% of reviewers recommend Empire Supplies Ltd

About Empire Supplies Ltd: Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

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Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Next Day
average delivery time
Greater than 90%
on-time delivery
Greater than 84%
accurate and undamaged orders
Customer Service
Email, Live Chat, Telephone
communication channels
Under an hour
queries resolved in
"The Bottle Coolers Look good and are working fine. Good speedy delivery"
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"Very quick service, really happy with product."
"Delivered next day service brilliant and the fridge is brill"
"I purchased a Empire Double Door 208LTR Bottle Cooler Sliding Doors - CL-210S - I am very happy with the service provided, prompt delivery and extremely helpful. Thank you. It has been a pleasure dealing with you."
"After 4 months item has damaged, I know that it is under warranty so I sent info on 16/04 to customer services but no one reply till now, then I called up to customer services and she said she is going to request a manual and send to me, this is ridiculous. Very poor customer services!"
"Only just unpacked and it looks really good quality and very well made"
"Great back bar fridge, perfect for what we wanted, delivery was on time and undamaged. would recommend Empire Supplies..."
"Great speedy service, great communication well recommended"
"Your delivery man put the fridge out of the door entrance, isn’t not nice for your customers."
"All very efficient! Easy to order and excellent delivery within a few days of ordering. Thank you."
"Friendly and helpful staff have made this less painful. However order was not delivered on arranged day. Then order was wrongly delivered and not picked up again when promised. Due to Bank Holiday still awaiting correct order and pick up. Fingers crossed."
"Very good communication from order through dispatch to delivery which is very quick. Product is well constructed easy to assemble and looks great when put up."
"Love dealing with these guys,really helpful and professional. Propmpt delivery. Never had a problem."
"A great product ,delivery fast First class service,"
"Excellent and quick service, thank you!"
"Item arrived damaged, sent info straight away planned for delivery before the weekend which never came. Finally got one a week later and eventually picked up the damaged one. Comms poor. Delivery poor. Item is really loud, told this is normal but it sounds like a jacuzzi. Wish I had never bothered. Waited in 3 days in total."
"Ordered the wrong fridge in error and they wanted to charge over £70 to change."
Empire Supplies Ltd is rated 4.32 based on 82 reviews

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Alice, Customer Support