Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral
Rating: 4.37

4.4 Rating 823 Reviews

84 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Unit 1, River View Business Park Shore Wood Road
Bromborough, Wirral
CH62 3RQ

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Empire Supplies Ltd 5 star review on 20th November 2024

Juliane Sabrina Magalhães Do Nascimento

Anonymous

Anonymous // 01/01/2019

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“Great service and communication, the delivery was perfect, the product is great and serving its purpose. I couldn’t be happier so thank you, for all the help.”

Helpful Report

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you had a great experience and we look forward to seeing you again!

“Fantastic customer service from Tia at empire supplies, communication and reply times super fast would highly recommend Tia and the team at empire supplies”

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“Samantha was extremely helpful in sourcing the correct spares I required, and they were delivered the next day, so very happy with the service provided.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with us. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Fantastic customer service from Samantha Schofield and the team at Empire - thank you! I ordered a display fridge, but Samantha was quick to let me know it was out of stock and what my options were. All her help was much appreciated in resolving the issue!”

Helpful Report

Thank you Fiona for the fantastic 5-star review, we're so happy to hear you have a great experience with Samantha and we will be sure to pass on your kind comments!

“Lauren is superb with customers in need of direction or help. Her communication is second to none. Thanks Lauren!”

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Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“We had a small problem with a bottle fridge, Tia in Custmoer Services went above and beyound to sort it. I would highly recommend Empire as a company to deal with.”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Tia. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Had issues trying to place my order online but Lauren was a great help and sent me an invoice, delivered less than 24 hours later, brilliant service”

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Thank you so much for taking the time to leave us feedback! We're pleased to hear you had a great experience with Lauren and we look forward to working with you again.

“Lauren made the warranty process easy and very straightforward, engineer was great and managed to find the fault and fit the part in the same day, highly recommend”

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Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

“Great service and communication from Tia. She deserve 10 out of 10.”

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Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

“We've placed a couple of orders with Empire now and both experiences have been good, quick delivery and staff are really helpful especially Lauren who we dealt with for our second order.”

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Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

“Very helpful to deal with.”

Helpful Report

Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

“The way Lauren dealt with my complaint about recieving a damaged unit was great, got a swap out within 48 hours and she even followed up to make sure everything went smoothly with the replacement which it did. About to place my second order”

Helpful Report

Thank you so much for the great feedback! The Empire team is committed to delivering the best possible service and we are so happy to hear you had a positive customer experience with Lauren. We appreciate the time you’ve taken to share your thoughts and hope to serve you again in the future.

“Abbie was great she answered every question I asked so I placed my order with our a worry at all delivered on time and well pleased with my item”

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“Received my prodis chest freezer today, very happy and Lauren was a delight to deal with. Thank you.”

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“Good fridge, speedy delivery. The service and communication from Lauren was great 👍”

Helpful Report

Thank you so much for your kind feedback, Matt. We appreciate you taking the time out to share your experience with Lauren we will be sure to pass on your comments.

“Excellent Price ,Excellent Customer Service provided by Abbie ,nothing was too much trouble, she helped us every step of the way with our purchase. Nothing was to much trouble. We will definitely be using Empire again 😊”

Helpful Report

Thank you so much for your kind feedback, Caroline. We appreciate you taking the time out to share your experience with Abbie we will be sure to pass on your comments.

“Lauren was very helpful pleased with my heavy duty mixer”

Helpful Report

Thank you so much for your kind feedback, Sobia. We appreciate you taking the time out to share your experience with Lauren we will be sure to pass on your comments.

“Excellent service from Lauren in customer service, had to wait a while for my part to arrive but she kept me in the loop throughtout the whole process”

Helpful Report

Thank you for the great review! We’re happy to hear you had a good experience and we look forward to working with you again, we’re here if you need anything

“The customer service from Lauren is A* she is an absolute asset to Empire Supplies, nothing is too much hassle”

Helpful Report

Thank you for the great review! We’re happy to hear you had a good experience and we look forward to working with you again, we’re here if you need anything

“After we made a bit of a hash of installation I called out to Empire Supplies for help. Tia asked for pictures of our 12 litre automatic grease trap and Jonathan called me to explain what I needed to do. Three days later I received the parts I need (free of charge). Outstanding support when I thought I would have to replace the whole kit. 5 stars is not enough.”

Helpful Report

hank you so much for your kind feedback, Mike. We appreciate you taking the time out to share your experience with Tia we will be sure to pass on your comments

“Very good company and supportive improvement in my business idea and it showed successful 👌”

Helpful Report

Thank you for taking the time to leave us such a great 5-star review! We’re happy to hear that you received a great customer experience and we look forward to seeing you again!

Empire Supplies Ltd is rated 4.4 based on 823 reviews