Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Rating: 4.28

4.28 Rating 149 Reviews

81% of reviewers recommend Empire Supplies Ltd

About Empire Supplies Ltd: Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

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Phone:
01516016220

Email:
sales@empiresupplies.co.uk

Location:
Empire Supplies, Unit 1, River View Business Park Shore Wood Road, Bromborough, Wirral

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Merchant Metrics


Shipping & delivery
delivery methods	Courier
average delivery time	Next Day
on-time delivery	Greater than 90%
accurate and undamaged orders	Greater than 87%
Customer Service
communication channels	Email, Telephone, Live Chat
queries resolved in	Under an hour

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"Good product and Very good professional service. Delivery was right on time with live updates."

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"Good drivers are helpful"

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"We were extremely dissatisfied with our recent purchase from Empire Supplies. We ordered a commercial fridge to the value of over £700. The item was delivered by a pallet company (a day later than scheduled) who refused to stay until the item had been unpacked, and demanded that the item be signed for so they could leave. We asked for clarification at this point that we were ONLY signing for delivery and NOT signing that the item was in a satisfactory condition i.e. not damaged etc. The delivery driver confirmed that this was correct. Upon unpacking the item, after the courier had left, it transpired that it was very heavily damaged. We have attempted on many occasions to speak to someone at Empire Supplies regarding this. On the phone we were told that as we had signed for the item they would not consider any damage claim. Upon explanation of the delivery drivers confirmation that we were not signing for condition, only delivery, we were met with 'that's not our problem'. We then sent an email to Empire Supplies containing multiple pictures of the damage caused to the item. We were sent a very short reply to say they have forwarded the pictures to the courier for comment. That was almost two weeks ago and we are yet to hear any further. The customer service received by Empire Supplies was frankly disgusting and we will never use them for future purchases. If asked by anyone else whether to use Empire Supplies we would emphatically say definitely not!"

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"Ordered a dehydrator on Monday. Phoned on Tuesday to check when it would be delivered and was told Wednesday. Had a despatch email Tuesday saying it had been despatched. It didn't arrive Wednesday so rang today (Thursday) to be told it isn't even in stock. The lady on the phone was very polite but I still consider it poor organisation when told the above on the phone and via email.. Now I have to wait for our money back 'as it can take the bank 3-5 working days to process the refund' So I'm without a dehydrator and without my money. NOT IMPRESSED"

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"Excellent service, fast and efficient and fantastic product at a competitive price."

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"Well informed prior to delivery to which was swift and punctual."

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"Not the cheapest but close enough and with delivery included. Goods arrived as ordered and on time."

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"Great service very happy with what I bought"

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"quality is bad and damage when i received."

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"Excellent service and next day delivery."

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"Excellent service Thank you👍"

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"EASY TRANSACTION FROM START TO FINISH"

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"5star customer service"

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"NO COMPLAINTS AT ALL, EXCELLENT FROM START TO FINISH, FROM ORDERING TO RECIEVING. BOB."

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"One of the best value items for what I was looking for. Easy to order. Quick and efficient delivery."

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"Great product, Next day delivery as described, would recommend."

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"Bought a commercial toaster that made a noise from day one. After 6 months the noise got so loud our guests were complaining. We contacted Debbie in sales and she refused to exchange the toaster and refused to give a refund and refused to give us the contact details of her MD. Reply from Debbie to our complaint was as follows: On 21 Aug 2019, at 12:44, Debbie Sevile wrote: Hi Andrea Tucker, this is purchased under a parts warranty and as such you would need to get out some to assess the problem please Debbie"

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"Once the item was in stock the service that followed was excellent."

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"Item arrived very quickly. Was very impressed with their service"

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"Bought an ice machine from this company. It arrived faulty. They've refused to resolve it demanding we pay for an engineer to issue them a report so they can charge us to fix it. Customer service told us 'the consumer rights act doesn't apply to us' been hung up on & when asked to speak to management was refused. Worst experience of a company I've ever had. Pursuing action with ombudsman. Avoid at all costs. No customer care. If your product arrives faulty they will rob you of your money."

1 Helpful Report

Hi Laura. I am writing in response to the review that you have left. I initially spoke with you first and explained that your machine had a parts only warranty, which is the policy of many commercial suppliers. You stated that it has never worked but it was ordered back in May. With a parts only warranty, you have to call out your own engineer and then once the diagnosis has been made, we can then send out to you what part is required. Our Manager is on holiday at the moment, hence why we could not put you through to anyone, also we were trying to help you move forward but you swore at a colleague and this was not acceptable. I am sorry if you feel that we do not have customer care, that is one area which we pride ourselves on.

Empire Supplies Ltd is rated 4.28 based on 149 reviews

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