The reveiw should show no stars. Unit delivered promptly thank you. Initially worked well but after a short time, stopped maintaining the set temperature. After checking all was in order at our end, we called our engineer in to check it over, in case our staff had done anything stupid. He diagnosed it as leaking coolant, he was unwilling to test and repair it as it is a sealed unit. I called your customer services who told me it was a parts only guarantee, I explained that it was a major fault and that I wished to reject it, she insisted that I get an engineers report. Paid for engineer to report and sent it off, after three weeks an engineer from the manufacturer attended and agreed with my engineers report. He wanted to take it apart in the middle of the kitchen during service, we told him that was not viable. Your representative then told us that we hadn't allowed the engineer to inspect it, an absolute lie. The manufacturer accepted responsibility but by then we'd bought a replacement. It looks like we'll have to go to court to get our money back. The freezer is still safely stored in a garage awaiting.......