Ordered a replacement lock for a cooler. Great service whilst ordering. Lock received promptly. No instructions on how to remove old lock and replace. Have messaged twice and had no response. They are happy to take your money but lack customer service skills. If someone could let us know how to replace that would be great. It would be even better if they refunded us the money we paid in good faith for something that appears a layman cannot fit themselves or send someone out free of charge to change the lock - although we now need a second lock as that one disintegrate not long after receiving the new one!