Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 911 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 26th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service as per usual. Thank you Emma for sorting it all so quickly and efficiently”

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“Emma @ Empire was fantastic from start to finish on my order. Cannot recommend enough!”

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Thank you so much for your fantastic review Dan! 🌟 We’re thrilled to hear Emma was able to help you from start to finish. Your recommendation means a lot to us!

“From ordering our drinks fridge to delivery my experience with Empire Supplies has been a total breath of fresh air – what a professional and reliable company - it has been an absolute pleasure to have done business with them. A huge shout out to Abbie who has been my point of contact throughout the transaction – what an absolute super star she has been, keeping me updated throughout the transaction - a huge asset to the company!”

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Thank you so much for your wonderful review Sue, we truly appreciate it! 🌟 We’re delighted to hear that your experience with Empire Supplies was smooth and professional from start to finish. Abbie will be thrilled to hear your feedback - she takes great pride in keeping our customers updated and supported throughout the process. We truly appreciate your support and look forward to working with you again in the future!

“I put an enquiry in for what has been a hard part to get for a commercial freezer. Abbie who I dealt with me ( Customer services ) replied very promptly, sourced the part very quickly for me which had been hard to locate up to this point. Communication was excellent and very helpful. A pleasure to deal with!”

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Thank you so much for your wonderful feedback Mel. We’re thrilled to hear that Abbie was able to assist you promptly and make sourcing a hard-to-find part a smooth experience. We really appreciate your kind words and are delighted that you found our communication helpful. It was a pleasure to assist you and we look forward to supporting you again in the future!

“Really good delivery from Chris V and Sal, who delivered and built my Cozmo sofa in Cornwall. They phoned 20 mins. ahead of time, and arrived when they said they would. Stress free delivery, would highly recommend! Excellent.”

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“Exceptional customer service from start to finish.”

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Thank you so much for your kind words! We’re thrilled to hear you had an exceptional experience from start to finish - it really means a lot to the team. Thanks again for taking the time to leave a review!

“I was happy about my freezer but I it had a little scratch and when I sent an email to empire ltd Emma responded and assured me that everything was going to work perfectly and offered my a discount of 25£ back as a refund . Anyways the fridge is doing fine and I recommend there services”

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Thank you for the 5* review Ben. We’re glad to hear your freezer is working well and that Emma was able to assist. We really appreciate your recommendation and your kind words about our service.

“Just wanted to reach out and say that your service was excellent Tia You are a credit to the company. Keys ordered and delivered next day, loads of tracking updates. Thank you for your help both on the phone and by email. Tia’s customer service was exceptional.”

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Thank you so much for your kind words! We’re thrilled to hear that Tia could provide such helpful service and that your keys arrived quickly with all the tracking updates. We really appreciate you taking the time to share your experience!

“Abbie was just the best customer services rep I could have asked for. Attentive, what she didn’t know she found out and got back to me within the hour. Her emails very straight forward to respond to and with next day delivery what more could I of asked for. Thank you Abbie 🤩”

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Thank you so much for your kind words Nikki! Abbie is thrilled to hear you had such a positive experience and is glad she could assist. Your feedback is greatly appreciated!

“Emma was brilliant, quick Sale and delivery with great communication. Thank you Emma.”

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Thank you so much for your lovely review! We’re thrilled to hear that Emma provided such brilliant service and that everything went smoothly with your order. We’ll be sure to pass on your kind words to her - it really means a lot! Thanks again and we hope to work with you again soon.

“Sadly there are at least a couple of really, really dodgy equipment suppliers out there BUT, Empire are without a doubt one of the most trustworthy, reliable and fair priced suppliers in the market. Emma Walker, a real superstar, no pushy sales, good solid advice, honest and efficient. She, along with her colleague Abbie, is the reason Empire will be my first call every time in the future. Real Stars!!”

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Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that Emma and Abbie provided you with honest, efficient, and helpful service. We'll be sure to pass on your kind words - they’ll be delighted! Looking forward to being your first call every time.

“Things didn’t go quite to plan initially with our delivery, but the way the team responded was excellent, specifically Emma W. They took ownership, communicated clearly, and resolved everything professionally. Really appreciated how Emma handled the situation — a great example of good customer service.”

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Thank you for the wonderful 5-star review Julie! We're glad Emma was able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

Thank you for the wonderful 5-star review! 🌟 We're glad Emma and the team were able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

“Empire Supplies went out of their way on my recent shop fit to provide goods exactly when they were required. This is the 4th time I've used Empire and wouldn't hesitate to do so next time. We had a minor issue with a missing part, Emma went above and beyond to ensure the parts were with us within a couple of days Top marks!”

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Thank you so much for the fantastic review and for continuing to choose Empire Supplies - we truly appreciate your loyalty! We’re glad to hear everything went smoothly with your shop fit and that Emma was able to quickly resolve the issue with the missing part. We'll be sure to pass on your kind words to her.

“Emma at Empire Supplies provided outstanding service from start to finish. She quickly spotted a compatibility issue with a part I had ordered and proactively arranged a refund before it became a problem. She also followed up promptly with a suitable alternative, processed everything efficiently, and made the whole experience hassle-free. Great communication and very professional – highly recommend!”

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Thank you so much for the wonderful 5-star review Darren. We’re thrilled to hear that Emma provided such outstanding service and made your experience hassle-free. We really appreciate your recommendation and look forward to helping you again in the future!

“Great service and fast delivery. Was desperate for a bottle cooler that I needed for the weekend. I called Empire Supplies and spoke with Emma who was very helpful and sorted what we needed. It was delivered Saturday morning and works great. Thankyou!”

Helpful Report

Thank you so much for your kind words! We’re thrilled Emma could assist you and get the bottle cooler to you in time for the weekend. If you ever need anything else, just let us know!

“We worked with Empire to provide some equipment for our school kitchen. The product and price were great as were the delivery times. Our relationship manager Lou was great and kept us updated at every step. She was also available to reply to any queries we had promptly and reliably, and provided an overall thorough and friendly service throughout. We would not hesitate to work with Empire again and hope to do so in the future.”

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Thank you so much for your fantastic feedback! We’re delighted to hear that Lou provided you with excellent service and kept you well informed throughout. It’s great to know the product and delivery met your expectations. We look forward to working with you again in the future!

“Great customer service. Needed help with a replacement part to get a piece of kitchen equipment working again. Couldn't have been more helpful. Problem solved and new part fitted in 3 days. For most businesses you would have to spend hours chasing up on something like this.”

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Hi Paddy, thank you for your kind words! We’re so pleased we could help get your kitchen equipment up and running quickly and hassle-free. If you ever need anything else, don’t hesitate to reach out!

“So far so good, great communication from Abbie and fridge arrived next day in good condition. As long as product last as long as expected would 100% order again”

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Thank you for your great feedback! We’re glad Abbie could keep you updated and that your fridge arrived quickly and in good condition. We hope it serves you well, and we look forward to helping you again in the future!

“Great service highly recommend”

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Thank you so much for your review Craig. We really appreciate you taking the time to leave us this. If we can do anything else for you, please just let us know.

“"Hi! Lou at Empire has been absolutely fantastic. We recently opened a cupcake shop in Chiswick and purchased all our catering items from her. From day one until now, she's been incredibly helpful and supportive. We couldn't have asked for better service!" Rozies Cupcakes”

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Empire Supplies Ltd is rated 4.4 based on 911 reviews