Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 921 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 15th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samantha was sensational! I rang up very desperate requiring a commercial meat slicer for the following morning before 10am for a massive catering job that day (my meat slicer had come to the end of its life, perfect timing just before the biggest job of the year!) and Samantha pulled out all the stops to get to me by 9.30am the following day. Exceptional and reliable service.”

Helpful Report

Thank you so much for your glowing review Sam! 🌟 We’re thrilled Samantha could step in and help at such short notice. It’s fantastic to hear your catering job went smoothly and we truly appreciate you highlighting her exceptional service. We’re always here when you need us!

“An utter pleasure using empire. I was kept informed of my order every step of the way, email, text and WhatsApp. Next day delivery and the guy who delivered it was polite and professional, even helped me to carry it in. I will not hesitate to recommend empire. First class service. This is how companies should be.”

Helpful Report

Thank you so much for your fantastic review! We’re thrilled to hear you had such a positive experience and that our team kept you informed every step of the way. We’ll be sure to pass your kind words on to our delivery team as well. We really appreciate your recommendation and look forward to helping you again in the future!

“I had an issue with a recently purchased item that was failing and owing to our business premises only being open on certain days of the week, delivery of a part for the item was awkward. I spoke with Lauren who was very helpful and proactive in trying to find a solution and contacted me again to check on progress of the issues I was having. The engineer who came out to fix the unit was also excellent and having purchased equipment from Empire and also a supplier that sounds like Alexa I would now only deal with Empire as it is impossible to speak to anyone at the other company if you experience any issues which is incredibly frustrating.”

Helpful Report

Thank you so much for your wonderful 5-star review! We’re delighted to hear that Lauren and the engineer were able to help and provide a positive experience, despite the challenges with scheduling. It means a lot to us that you’ve chosen to continue working with Empire and we truly appreciate your kind words about our support compared to other suppliers. Thanks again for taking the time to share your feedback!

“Super quick and efficient responses to any emails especially from Emma who dealt with my query about delivery dates with great professionalism and kept me updated on my order. She's an asset to your team! Haven't had time to set up the bottle cooler yet but it arrived in good condition and looks like a great bit of kit for our new garden pub shed!”

Helpful Report

Thankyou for your great feedback Steven & glad Emma was able to assist you with your enquiry & sale!

“Ordering process was very easy and the girl I dealt with (Emma) was extremely helpful with excellent communication. Would purchase again from Empire.”

Helpful Report

Thankyou for your great feedback Steven & glad Emma was able to assist you with your enquiry & sale!

“Top customer service! One box of our saucers came smashed, I contacted customer services and Emma W replied within a matter of hours. She was really helpful and chased up with the suppliers to get a new box sent out, and she checked in to ensure the second delivery was all good. We know things can get damaged in transit, these things happen but Emma was quick to rectify the issue and a replacement came within a matter of days! Will continue to use Empire supplies for all our cafe needs :)”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma was able to assist you with your query.

“Thank you Emma at Empire Supplies for making the process so easy. The item I wanted was unavailable but Emma was able to provide details of alternatives that met our requirements and delivery window. All arrived on time! Thanks”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma made a difference. Thanks again for your support!

“Fantastic company customer service, brilliant really easy to speak to definitely recommend”

Helpful Report

Thankyou for your great feedback & hope to deal with you again!

“Brilliant service as per usual. Thank you Emma for sorting it all so quickly and efficiently”

Helpful Report

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience. It means a lot to know that Emma's work made a difference. Thanks again for your support!

“Emma @ Empire was fantastic from start to finish on my order. Cannot recommend enough!”

Helpful Report

Thank you so much for your fantastic review Dan! 🌟 We’re thrilled to hear Emma was able to help you from start to finish. Your recommendation means a lot to us!

“From ordering our drinks fridge to delivery my experience with Empire Supplies has been a total breath of fresh air – what a professional and reliable company - it has been an absolute pleasure to have done business with them. A huge shout out to Abbie who has been my point of contact throughout the transaction – what an absolute super star she has been, keeping me updated throughout the transaction - a huge asset to the company!”

Helpful Report

Thank you so much for your wonderful review Sue, we truly appreciate it! 🌟 We’re delighted to hear that your experience with Empire Supplies was smooth and professional from start to finish. Abbie will be thrilled to hear your feedback - she takes great pride in keeping our customers updated and supported throughout the process. We truly appreciate your support and look forward to working with you again in the future!

“I put an enquiry in for what has been a hard part to get for a commercial freezer. Abbie who I dealt with me ( Customer services ) replied very promptly, sourced the part very quickly for me which had been hard to locate up to this point. Communication was excellent and very helpful. A pleasure to deal with!”

Helpful Report

Thank you so much for your wonderful feedback Mel. We’re thrilled to hear that Abbie was able to assist you promptly and make sourcing a hard-to-find part a smooth experience. We really appreciate your kind words and are delighted that you found our communication helpful. It was a pleasure to assist you and we look forward to supporting you again in the future!

“Really good delivery from Chris V and Sal, who delivered and built my Cozmo sofa in Cornwall. They phoned 20 mins. ahead of time, and arrived when they said they would. Stress free delivery, would highly recommend! Excellent.”

Helpful Report

“Exceptional customer service from start to finish.”

Helpful Report

Thank you so much for your kind words! We’re thrilled to hear you had an exceptional experience from start to finish - it really means a lot to the team. Thanks again for taking the time to leave a review!

“I was happy about my freezer but I it had a little scratch and when I sent an email to empire ltd Emma responded and assured me that everything was going to work perfectly and offered my a discount of 25£ back as a refund . Anyways the fridge is doing fine and I recommend there services”

Helpful Report

Thank you for the 5* review Ben. We’re glad to hear your freezer is working well and that Emma was able to assist. We really appreciate your recommendation and your kind words about our service.

“Just wanted to reach out and say that your service was excellent Tia You are a credit to the company. Keys ordered and delivered next day, loads of tracking updates. Thank you for your help both on the phone and by email. Tia’s customer service was exceptional.”

Helpful Report

Thank you so much for your kind words! We’re thrilled to hear that Tia could provide such helpful service and that your keys arrived quickly with all the tracking updates. We really appreciate you taking the time to share your experience!

“Abbie was just the best customer services rep I could have asked for. Attentive, what she didn’t know she found out and got back to me within the hour. Her emails very straight forward to respond to and with next day delivery what more could I of asked for. Thank you Abbie 🤩”

Helpful Report

Thank you so much for your kind words Nikki! Abbie is thrilled to hear you had such a positive experience and is glad she could assist. Your feedback is greatly appreciated!

“Emma was brilliant, quick Sale and delivery with great communication. Thank you Emma.”

Helpful Report

Thank you so much for your lovely review! We’re thrilled to hear that Emma provided such brilliant service and that everything went smoothly with your order. We’ll be sure to pass on your kind words to her - it really means a lot! Thanks again and we hope to work with you again soon.

“Sadly there are at least a couple of really, really dodgy equipment suppliers out there BUT, Empire are without a doubt one of the most trustworthy, reliable and fair priced suppliers in the market. Emma Walker, a real superstar, no pushy sales, good solid advice, honest and efficient. She, along with her colleague Abbie, is the reason Empire will be my first call every time in the future. Real Stars!!”

Helpful Report

Thank you so much for your fantastic 5-star review! 🌟 We're thrilled to hear that Emma and Abbie provided you with honest, efficient, and helpful service. We'll be sure to pass on your kind words - they’ll be delighted! Looking forward to being your first call every time.

“Things didn’t go quite to plan initially with our delivery, but the way the team responded was excellent, specifically Emma W. They took ownership, communicated clearly, and resolved everything professionally. Really appreciated how Emma handled the situation — a great example of good customer service.”

Helpful Report

Thank you for the wonderful 5-star review Julie! We're glad Emma was able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

Thank you for the wonderful 5-star review! 🌟 We're glad Emma and the team were able to turn things around and provide you with excellent service. Clear communication and ownership are what we strive for, and it’s great to hear Emma exemplified that. Thanks again for your support!

Empire Supplies Ltd is rated 4.4 based on 921 reviews