Empire Supplies Ltd Reviews

Name: Empire Supplies Ltd
Address: Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road, Bromborough, Wirral, Wirral
Rating: 4.39

4.4 Rating 900 Reviews

85 %

of reviewers recommend Empire Supplies Ltd

4.4

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Empire Supplies Ltd:

Empire Supplies was established in 2010 with our mission to supply high quality catering products at great, affordable prices. Our products range from refrigeration, cooking appliances, stainless steel fabrication, such as sinks and tables, dishwashers, food preparation equipment, trolleys, shelving, beverage machines and much more. We are also the biggest supplies in the UK of our ECO - friendly grease traps which are required in every new commercial kitchen or cafe. We are constantly growing and put our success down to; • Low Prices - We are committed to supplying catering equipment to all our customers at a low price. If you find a lower published price on the same terms, we will try our best to beat it. • Customer Service - We take hundreds of orders every day, and our specialist teams have been trained to give every call and order the attention our customers deserve. • Next Working Day Delivery - We pride ourselves on next working day delivery on 95% of our items.

Visit Website

Phone:

01516016220

Email:

feedback@empiresupplies.co.uk

Location:

Empire Supplies, Meyer Building, Wirral International Business Park, Riverview Road,
Bromborough,
Wirral
Wirral
CH62 3RH

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Empire Supplies Ltd 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lou always goes above and beyond and never fails to get what we need and on time. Star!”

Helpful Report

Thanks so much for the 5-star review! We're lucky to have Lou on the team—so glad to hear she’s been such a star and always delivers what you need on time. We really appreciate your support!

“Couldn’t recommend this supplier enough! Great customer service from Tia via the phone. All queries were answered to a high standard and the product matched the standard set by the service. Will be using again”

Helpful Report

Thank you so much for your kind words and fantastic review! We're thrilled to hear that Tia was able to assist you so well and that the product met your expectations. We truly appreciate your support and look forward to serving you again soon!

“Louise at Empire supplies has ALWAYs gone over and above the call of duty in trying to help me out. From sourcing wires and obsolete parts, to getting bespoke work benches to be made for a prestigious and exacting customer. Prompt, Succinct and to the point info. Great comms and a lovely person to boot! What’s not to like? Thanks Lou. Star lady.”

Helpful Report

Thank you so much for your amazing feedback! We're incredibly lucky to have Louise on the team - she truly goes the extra mile for our customers, and it's wonderful to see that recognised. We'll be sure to pass your kind words on to her. Thanks again for your continued support!

“Needed to get the last bits for my restaurant opening sorted by the weekend. Spoke to Louise, Tia and Abbie throughout the day and all 3 of them managed to pull it out the bag for me. Thank you ladies. Dream Team!”

Helpful Report

Thank you so much for your lovely feedback! We’re thrilled Louise, Tia, and Abbie could help get everything sorted in time. We’ll pass on your kind words to the Dream Team!

“Great company, brilliant communication and quick!! Would recommend and be using again definitely, thanks guys!”

Helpful Report

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you appreciated our communication and quick service. Your recommendation means the world to us, and we can’t wait to assist you again in the future. Thanks for choosing Empire Supplies!

“Never normally leave reviews but called Empire Supplies to enquire about a fridge/ wine cooler and a lady called Tia was extremely helpful on advising me what product would be best for my needs, great customer service.”

Helpful Report

Thank you for taking the time to leave a review! We’re so glad Tia could help you find the right product for your needs. We really appreciate your feedback.

“Working with Abbie was a comfortable and smooth process for me. The respect she has for her work and her company, as well as the value she places on her job, is at an outstanding level. Her customer relations skills are highly successful and truly commendable. I hope she maintains this level of quality consistently so that many other customers, like myself, can benefit from it. As I always say, thank you, Abbie!”

Helpful Report

Thank you so much for your kind words Guvenc! We’re thrilled to hear that Abbie provided such a positive experience. We’ll be sure to pass along your feedback to her. Thanks again for choosing us, and we look forward to assisting you in the future!

“Severn Trent will not accept the 12l automatic grease trap. we run a small commercial kitchen with a single sink which the product is made for but is not suitably compliant. After phone call to empire all they did was say sorry and would i like to buy the larger unit. Please check with water authority before buying!”

Helpful Report

“Do not buy a freezer from this company after sales service is non-existent, I could not find a technician to repair a P2 fault, Empire could not tell me what a P2 fault was, guarantee is parts only, after only a few months I have had to scrap it, the temp shown by appliance was always colder than the actual internal temperature tested by probe which never reached -18c”

Helpful Report

“Paid extra for Saturday delivery but fridge was delivered early I emailed customer service was helped by a lady called Emma walker she refunded my extra delivery payment stright away excellent customer service was so quick to sort everything out!”

Helpful Report

Thank you for your great review! We’re so glad Emma could resolve the issue quickly and provide excellent service. We appreciate your understanding and look forward to assisting you again!

“Fabulous company and Tia an absolute golden star! First class service from start to end, perfect customer service will use this company again 100% !! Good discount & excellent staff! Fast & efficient service ⭐️”

Helpful Report

Thank you so much for the fabulous review, Bobby! 🌟 We're thrilled to hear that you had a first-class experience with us and that Tia made such a positive impression. We're looking forward to serving you again - don’t hesitate to reach out anytime!

“Review for Emma – Customer Relations & Sales Coordinator I had the pleasure of speaking with Emma, and I was incredibly impressed by her professionalism and efficiency. She was quick to respond, extremely helpful, and made the entire process seamless. Based on that single phone call and her outstanding communication, I have full confidence in the business and will definitely be using their services again. A truly excellent experience—thank you, Emma!”

Helpful Report

Thank you for your fantastic review! We're thrilled to hear Emma provided such great service, and we’re grateful for your confidence in us. We look forward to working with you again!

“This company is easy to communicate with and the products are good. Special mention to Abbie, who is helpful and friendly and makes the ordering process very smooth.”

Helpful Report

Thank you for the great review! We're so glad to hear that Abbie made your ordering process smooth. We appreciate your kind words and look forward to serving you again!

“Lost money to a crypto scam? Contact recovery team now at Sup*reme*asset7*@*gmail.*com to start your full refund process.”

Helpful Report

“As I based in Northern Ireland I had a few challenges getting delivery. But the customer service from Abbie was outstanding. Helping out every step of the way. Also fast to reply and bring support when needed.”

Helpful Report

Thank you so much for your fantastic 5-star review! We're thrilled to hear that despite the delivery challenges, Abbie provided you with outstanding support every step of the way. Customer service is a priority for us, and it's great to know that our team made a positive impact on your experience. If you need any further assistance in the future, please don't hesitate to reach out!

“Ordered an item and wasn’t aware I needed certain numbers for import/export, so Emma very kindly helped me through what I needed to do step by step with great patience and professionalism and in a very timely manor. Top service will be ordering with them again for sure.”

Helpful Report

Thank you so much for your fantastic 5-star review Wesley! We're thrilled to hear that Emma provided you with the step-by-step guidance you needed. It’s wonderful to know that her patience and professionalism made your experience seamless. Your acknowledgement of our service means a lot to us, and we can’t wait to assist you again in the future!

“Purchased a cooler from empire which was damaged in transit.contacted empire through chat and was immediately contacted by Emma Walker who was extremely experienced in dealing with the situation and has arranged for the cooler to be replaced in less than 48 hours from first contacting empire. Thankyou very much.”

Helpful Report

Thank you so much for your great review! We’re sorry to hear about the initial issue with your cooler, but we’re thrilled Emma could resolve it so quickly for you. We truly appreciate your patience and kind words, and we’re glad to have been able to sort everything out for you so efficiently. Thanks again for choosing Empire!

“Great service, great products and a huge special mention to Abbie who couldn't do enough to make sure I was kept up to date with an important delivery slot, thank you so much, I really appreciated your help and your great customer service skills. I will definitely be back!”

Helpful Report

Thank you so much for your wonderful review! We're so glad to hear that Abbie could assist you and keep you updated throughout the process. We truly appreciate your kind words and look forward to serving you again in the future. Thanks again for choosing Empire!

“Refunded the next day new item delivered next day top service thank you”

Helpful Report

Thank you so much for your fantastic 5-star review, Pat! We’re thrilled to hear that you experienced top-notch service with quick refunds and deliveries. Your satisfaction is our priority, and it's great to know we met your expectations. If you need anything else, don't hesitate to reach out!

“Refunded the next day new item delivered next day top service thank you”

Helpful Report

Empire Supplies Ltd is rated 4.4 based on 900 reviews