Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,504 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to use web site, helpful staff and a very reasonable price”

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(22/10/2016) - Posted 9 years ago

“10/10 fantastic service A1”

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Posted 9 years ago

“Such a nice guy made us feel we were not wasting his time. He knew what the problem was, got the car going and advised us on what was needed for the repair.”

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Posted 9 years ago

“My call was dealt with very quickly, my car was collected within the hour and taking to the garage I requested. Excellent service.”

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Posted 9 years ago

“Good customer service”

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(10/07/2016) - Posted 9 years ago

“Easy to register online”

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(12/09/2016) - Posted 9 years ago

“this is only about joining as fingers crossed havent had to use the service yet but your site was easy to follow compared to some”

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(12/09/2016) - Posted 9 years ago

“Very good value and coverage”

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(12/09/2016) - Posted 9 years ago

“Good, cheap insurance with a cover that matches the big players out there. Proof in the pudding will be when I need to call for recovery.”

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(12/09/2016) - Posted 9 years ago

“good range of features”

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(12/09/2016) - Posted 9 years ago

“not actually called anyone out but all seems good”

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(22/09/15) - Posted 9 years ago

“Easy to buy online, cheaper than others, change of address without admin fee and online documentation facility.”

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(12/09/2016) - Posted 9 years ago

“I accept that the estimated time of arrival is approximate. However when the predicted arrival time continues to slip hour by hour despite being told that the vehicle will be with me in a few minutes on two occasions, it begins to be unacceptable. When it got to 11pm and the driver was on another job, I suggested that if the mechanic was amenable I might as well wait until the morning. And I was booked in for first thing 9am the following day. No one arrived at 9, or 10. Keen to get my car to a garage, I suggested that I cancel the job and call a garage to collect my car before everything shut at lunchtime. I was told I could not do that without a fee as the job had already been booked. I understand the reasoning for this rule, but at 15 hours after my original call I had little faith that a recovery vehicle would ever arrive. Feeling that there must be a point at I could break this booking, and with the person I was speaking to unable to authorise that I asked to speak to a manager but was told there would not be anyone in the office that day.”

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Posted 9 years ago

“They were very competitive in terms of price and sent an automatic email out acknowledging my membership, along with enclosing downloadable documents setting out the terms and conditions. I have not had to call them for breakdown recovery as I only just joined on Monday 12th.”

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(13/09/2016) - Posted 9 years ago

“The only problem I've encountered with this company is the phone line. It was engaged for ages and then when I eventually got through it took ages for me to get through the options before a real person answered. Ihope that this can be rectified soon.”

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(12/09/2016) - Posted 9 years ago

“Not entirely happy as, the day after I bought this I was sent an email from another company offering the same cover from 2gether at half the price I paid, when I asked about cancelling I was told I would have to pay £10 even though I was in the 14 day cooling off period. Very poor customer service.”

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(12/09/2016) - Posted 9 years ago

“I have only just purchased this policy online but had a few questions. I therefore rang the customer services on a few occasions and both times was spoken to quite rudely and felt rushed as though they wanted me to get of the phone as soon as possible. I have never experienced this before and felt quite saddened. I may have been unlucky with the 2 people I spoke to and the rest may be fine but it was not a very pleasant experience.”

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(13/09/2016) - Posted 9 years ago

“Having just purchased breakdown cover from 2Gether, and not had a breakdown yet, its impossible to comment on the service provided. When and if we do have a breakdown, you can be sure we will provide comments then.”

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(12/09/2016) - Posted 9 years ago

“Just purchased the cover, the process was very straight forward. No idea about the service as I have not used it yet.”

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(12/09/2016) - Posted 9 years ago

“I took out 2Gether some years ago but never needed it thank goodness. However, after a stay in hospital when car wasn't being used for several weeks I called them and they were there within 45 minutes and sorted out car straight away. Have just renewed.”

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(13/09/2016) - Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,504 reviews