Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.18

4.2 Rating 3,498 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“absolutely rubbish policy not worth the paper its written on .called for assistance to be told that you don't have mechanics on at weekends so could not do anything to help as I was already at home. As I was due to go away the next day was not even offered the car hire that I should of been entitled to . It goes without saying that I will not be renewing my membership with you when required and neither will the other customers that I have recommended .I feel so strongly about this bad service that I have received from your company that for the sake of a dead spark plug that your company should have been able to come out and rectify such a small and easy problem instead of me having to borrow a car so I could commence my journey .complete rubbish policy and complete rubbish company look forward to a reply but doubt I will get one”

Helpful Report

(18/02/2015) - Posted 10 years ago

“Not sure who this company is!”

Helpful Report

(01/05/2015) - Posted 10 years ago

“They had problems finding my details and some confusion when I called up with a breakdown, excuses and lies made when I contacted them asking them to address several issues with the breakdown after the callout, and very poor communication - all emails sent to the email address they provide are ignored and unanswered. A very poor breakdown company - I wouldn't recommend. Not worth the stress when it's already stressful enough having broken down.”

Helpful Report

(29/04/2015) - Posted 10 years ago

“I couldn't use my policy on the third day of after purchasing”

Helpful Report

(26/06/2015) - Posted 10 years ago

“Just had to use this breakdown service, it was truly appalling. It took 7.5 hours to be collected. It appeared that 2Gether breakdown insurance, sub out to drive-365, they sub out to Eggertons,who then sub out to Walls breakdown. I am in the process of trying to get my money back. KEEP WELL CLEAR!”

Helpful Report

(02/06/2015) - Posted 10 years ago

“On a motorcycle I had a flat tyre and when I called they could not help me, I asked them to forward me a number of a garage who could help and they sent me the number for a national tyre service who did not provide motorcycle tyres!”

Helpful Report

(18/05/2015) - Posted 10 years ago

“I was stuck on the busy A6 having put unleaded fuel into my diesel car (the pump nozzle was black instead of green), I had a 15 month old baby and a dog in the car. The call centre were unable to cross reference my car reg, my name or my post code with their details (my policy number was actually written on my phone) so I was unable to tell them it. I had to hang up, get the number, write it down and wait for them to ring me back. Once we'd gone through all that, I was then told my policy did not cover improper use of fuel. Great! Not much use paying for Breakdown cover when you're not covered for ....er ...breaking down.”

Helpful Report

(31/08/2014) - Posted 10 years ago

“Completely dismayed that I would be left stranded at the roadside when I had a blowout. The operator was rude and treats me like I was trying to steal from her from the second she asked for my details. Unfortunately this is very likely to result in me taking my business elsewhere.”

Helpful Report

(19/03/2015) - Posted 10 years ago

“I registered my brother for breakdown cover as he does not use a computer. I made it clear at the time that, though I was using my email address and my bank account that it was my brother who would be a member and in his car. I also asked for documents regarding the cover be sent to his address. My brother has received nothing, no membership documents, contact numbers or even a membership card. Although I was informed by telephone that documents would arrive, they have not. I would like someone to correct this and send documents soonest or contact me for more information. I am not holding my breath waiting for a reply but would appreciate one soonest. Regards James Thornberry. Members name David Thornberry.”

Helpful Report

(18/04/2015) - Posted 10 years ago

“Refused home start support because I carried out minor maintenance before call (topped up coolant). Wanted to charge me £100 for a call-out. It seems like 2gether will find any excuse to save money”

Helpful Report

(09/02/2015) - Posted 10 years ago

“left me high and dry. bought a policy. had a tyre blow out on the motorway. got recovered to a service station. the recovery guy was dis interested in getting my spare wheel on and tried to leave me there. 70 Miles from my home and another 100 miles from work . 2 gether said i wasn't covered if the spare wheel was inaccessible and that they had done their job. The story ends by me getting my spare wheel off myself and me getting it pumped up and the recovery guy being forced into putting it on my van. Overall disgusted with the service.”

Helpful Report

(09/03/2015) - Posted 10 years ago

“unclear what you get for national recovery wamted the option to be transported home if break down anywhere in UK had to cancel policy and was charged ten pounds admin fee”

Helpful Report

(20/06/2015) - Posted 10 years ago

“Broke down today and waited three hours on a recovery van,I'm glad I broke down where I did otherwise my granddaughter would have been in the camper with me which would have been even worse but it was bad enough and not acceptable to wait the length of time I did .I just hope I don't need to use your service again as you never know where your going to be ie: in the middle of nowhere ! What I would like to know is why you didn't send someone nearer (livingston for instance,even Edinburgh if their not available )but not someone from hillington who is over an hours drive away and then gets stuck in traffic !”

Helpful Report

(02/04/2015) - Posted 10 years ago

“Can't write a review as I haven't used your services - have only just paid for breakdown cover...can't possibly rate you”

Helpful Report

(20/06/2015) - Posted 10 years ago

“I needed help after 3 years of paying them. They said they would charge £100! Don't bother with them, they will let you down!”

Helpful Report

(01/04/2015) - Posted 10 years ago

“So far my experience has not been good. I signed up online & waited over a week with no confirmation of my policy information. I had to then submit an online enquiry to find this information out & that's all I've had (an email with my details). Not a good impression so far.”

Helpful Report

(24/04/2015) - Posted 10 years ago

“I haven't received any documents with contact details are any correspondence whatsoever”

Helpful Report

(01/04/2015) - Posted 10 years ago

“2gether breakdown cover isnt worth the paper its written on! I phoned up in May 2015 with a reverse gear problem and was told by advisor on the phone that..and i quote.." the guys arnt proper mechanics so are only able to tow you to the nearest garage" so i said dont bother! The problem turned out to be a broken reverse gear which after getting back to Cornwall from Berkshire ( 280 miles) resulted in needing a new gearbox...so im afraid 2gether breakdown service is rubbish and what i want to know is CAN I GET A REFUND FOR PAYING FOR THIS RUBBISH??”

Helpful Report

(11/02/2015) - Posted 10 years ago

“Don't get cover from them it's a big con”

Helpful Report

(18/04/2015) - Posted 10 years ago

“would be helpful to have some documents ie telephone numbers incase of a breakdown. Have had the policy since 01/06/15. still not received documents 4/7/15 poor service After 3 months still no response will not be renewing with this company!!!!”

Helpful Report

(01/06/2015) - Posted 10 years ago

Emergency Assist Ltd is rated 4.2 based on 3,498 reviews