Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.17

4.2 Rating 3,504 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“broke down, got picked up, taken to a local garage who did their best to get me back on the road. I didn't use my options of being taken somewhere as I was on holiday. Response time good and the voice on the phone was accommodating.”

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Posted 9 years ago

“They came and sorted the problem. Very polite and effeciant”

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Posted 9 years ago

“Value for money and peace of mind”

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(10/08/2016) - Posted 9 years ago

“Why do I have to ask you to email me my policy documents because I bought through a comparison site? Why haven't you still not emailed them? What if I broke down. I've paid for a service which I'm not getting.”

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(10/08/2016) - Posted 9 years ago

Mr WIlkinson, Thank you for your comments. We can see from our delivery system that these have indeed been sent, and delivered, to you twice. Once at 8:16pm on 3rd August and again at 4:03pm on 4th August. Neither occasion were these opened. Irrespective of whether these are opened or received your cover would be in place, and you would have been able to call upon the service if required, as per the copies and details that were presented to you on the confirmation page upon completion of payment. Regards 2Gether Motor Breakdown Team.

Posted 9 years ago

“Great service the breakdown guys were fantastic very helpful very professional thank you so much .”

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Posted 9 years ago

“It was so easy to arrange . I did it all on line in a very few minutes .so easy and a brilliant price”

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(11/08/2016) - Posted 9 years ago

“Straightforward process.”

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(10/08/2016) - Posted 9 years ago

“have just purchased easy to buy good price but I will be able to review it better after I have had a breakdown! to be continued”

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(10/08/2016) - Posted 9 years ago

“Recovery person arrived 2 hours after my phone call. Not the kind of roadside assistance I expected.”

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Posted 9 years ago

Tahira, Thank you for your comments. We are sorry that you feel the level of service and attendance was not to the level you expected. If you could please email us with more detail at complaints@2gi.co.uk we will happily look into this for you. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Only took half an hour instead of 4.5 hours this time”

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Posted 9 years ago

“I made a home start callout at 11.27am yesterday. I was advised due to a busy period someone will be with me in 90 mins. I was very understanding about the situation. I again called back at 1.30pm, 2hrs later and was advised rudely that the updated time is 2.30pm. I said that's 3 hrs and the approx waiting time on the website is 45mins but I do understand unforseen circumstances. I stressed I had no calls or updates about the situation. She was sure someone will be with me by 2.30pm but was not advised about the drivers whereabouts. I again rang at 3.15pm because no one had arrived. I was advised there is someone on route and will be there by 3.30ish. That made me furious, that's 4 hrs!!! I've had breakdown for over 17yrs and never had such a bad experience and poor service. The driver arrived and said "I'm sorry I don't know much about Saab and I was told to do a tyre change. I need to call my mechanic" I specifically rang for a home start. At this point I did not want him to touch my car, he didn't even try to jump start it. I called my local mechanic who was now free to come out and he plugged his battery meter and said the battery is dead. He also checked after starting my car that the alternator was fine. A whole day wasted waiting.”

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Posted 9 years ago

“BUYING THE BREAKDOWN COVER ONLINE WAS EASY AND THIS IS TO REPLACE EXISTING BREAKDOWN COVER ONCE IT HAS EXPIRED. I HAVE HAD NO REASON TO CALL OUT ANY SERVICES PREVIOUSLY BUT HOPEFULLY IF REQUIRED 2GETHER MOTOR BREAKDOWN WILL BE THERE TO HELP”

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(10/08/2016) - Posted 9 years ago

“Very good customer service quickt to answer,recovery did not take long.”

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Posted 9 years ago

“The service was great. The mechanic very polite and helpful. The only reason I give the service only 3 stars is that I was told I would have to wait one hour, however it took nearly two hours before help arrived.”

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Posted 9 years ago

“fantastic customer experience when phoning them to arrange a call out”

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Posted 9 years ago

“came quickly - friendly helpful crew who took me off the motorway & changed my tyre quickly - checking that I knew where I was & how to get home, advising me not to drive above 40mph on the 'spare' tyre. I also appreciated the advice given on the phone - ie if someone comes to offer help , be careful as it could result in an expensive charge ! A Motorway Patrol came to see I was ok & laughed when I asked about money ! I had got out of my car, put down my emergency triangle then walked a good distance from my car. The Motorway Patrol agreed that the hard shoulder is the most dangerous place to be. Perhaps your phone operatives could ensure that folk who have broken down follow this advice . Terrific help .. ta !”

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Posted 9 years ago

“I've just bought this cover & have not yet used the service”

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(10/08/2016) - Posted 9 years ago

“Very good, thanks”

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Posted 9 years ago

“Helpful phone conversation helpful experienced driver”

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Posted 9 years ago

“Your price and fast communication, thank you”

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(11/08/2016) - Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,504 reviews