I made a home start callout at 11.27am yesterday. I was advised due to a busy period someone will be with me in 90 mins. I was very understanding about the situation. I again called back at 1.30pm, 2hrs later and was advised rudely that the updated time is 2.30pm. I said that's 3 hrs and the approx waiting time on the website is 45mins but I do understand unforseen circumstances. I stressed I had no calls or updates about the situation. She was sure someone will be with me by 2.30pm but was not advised about the drivers whereabouts. I again rang at 3.15pm because no one had arrived. I was advised there is someone on route and will be there by 3.30ish. That made me furious, that's 4 hrs!!! I've had breakdown for over 17yrs and never had such a bad experience and poor service. The driver arrived and said "I'm sorry I don't know much about Saab and I was told to do a tyre change. I need to call my mechanic" I specifically rang for a home start. At this point I did not want him to touch my car, he didn't even try to jump start it. I called my local mechanic who was now free to come out and he plugged his battery meter and said the battery is dead. He also checked after starting my car that the alternator was fine. A whole day wasted waiting.