Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.24

4.2 Rating 3,419 Reviews

85 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

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Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewing was made difficult I had to input al details again even though they were the same details as the original Policy . Not user friendly .”

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Posted 6 years ago

“Communication was non existent I had to keep calling the help line for updates in the end after well over 2 hours wait the pick up lorry went to the wrong location this is despite me giving the correct location”

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Posted 6 years ago

“Too slow to attend . Typically2hours plus”

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Posted 6 years ago

“Not needed to use your services yet but was sent a renewal on the 10th January which showed a 10% increase on last year.Renewal was due 16th January.You took the money out of my account on the 11th January-5 days before renewal due which gave me no chance of seeking an alternative. These shady practices need to stop.!!!”

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Posted 6 years ago

“i had 2 calls outs from two different people and they told me the incorrect information about my car and when I spoke to the supervisor he was really rude and hanged up on me, he had serious bad customer service.”

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Posted 6 years ago

“First it took over 10 minutes on the phone to get through to someone. Then I was told response time would be 60-90 minutes but I had to wait almost 2 hours. However once he got there he was efficient and helpful”

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Posted 6 years ago

“I have called them at 09:15 pm and they came to me at 12:15 ! I was freezing there .”

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Posted 6 years ago

“I am not aware who Emergency Assist are, yet they took money from bank account before sending me any communication. I can only assume that Emergency Assist are a sister Company to 2ogether Insurance who I had breakdown cover with last year. Because the policy is only £18 for the year I am willing to keep it but I do not appreciate being railiroaded into a contract that I don't know about. I do not give authorisation for any automatic renewals in the future.”

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Posted 7 years ago

“Want to do good and bad points. Good - Haven't had to use the service yet (touch wood) but kept cost same as last year. Bad - My cover last year was with 2Gether. The communication that Emergency Assist had merged with 2Gether wasn't clear. I had to ring up and ask what was happening as I'd never heard of EA before. I was very surprised I didn't block my 'renewal' email from EA as it was a company I'd never heard of and could very easily have been one of the numerous spam emails I get.”

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Posted 7 years ago

“I was not advised by the mechanic who attended to jump start my car that I must take my car to the garage to get the battery changed, as far as I was concerned, the problem was fixed. When I called back again approximately 1 month later for the same problem, I was told I would be charged £90+ for the call out as I had not taken my car to the garage after the first instance. As a lay person, I had no idea that was necessary, as far as I was concerned, the car had been fixed at the roadside. I have written to complain, but 21 days later I am still awaiting a response.”

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Posted 7 years ago

“Had to wait for a few hours for help with two kids Took money for renewal that I didn't ask for”

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Posted 7 years ago

“cannt get details of how to get help if a breakdown happens and no reply to emails”

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(18/01/2017) - Posted 7 years ago

“The phone call went very well and I was very pleased with this. We advised them we had 2 adults, 1 child and a dog. We waited longer than the 90 minutes advised, but weren't too upset about that. However the recovery driver was just awful. He was rude, impolite, didn't listen to us when we explained that we had told the call advisor to drop us off en route to the garage as he was going past our house. He said we couldn't take our dog at first, but we explained this had been agreed. He was constantly "huffing and puffing" and made us feel we were causing him a major inconvenience. It was quite awful. I have a disability and I am glad my husband was with us, otherwise the experience would have had a detrimental effect to my health. I have never experienced a recovery like it. We had broken down with our very poorly dog and son and were treated with contempt by this awful man.”

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Posted 7 years ago

“Took u soo long to get and wouldn't drop me home. Had to pay for it”

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Posted 7 years ago

“I have only just purchased this policy online but had a few questions. I therefore rang the customer services on a few occasions and both times was spoken to quite rudely and felt rushed as though they wanted me to get of the phone as soon as possible. I have never experienced this before and felt quite saddened. I may have been unlucky with the 2 people I spoke to and the rest may be fine but it was not a very pleasant experience.”

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(13/09/2016) - Posted 7 years ago

“NO details sent for me to download I PHONED and was assured they would be e-mailed withou t delay please take action or cancel and refund payment thank you MR R MCILVEEN”

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(17/08/2016) - Posted 7 years ago

“Waiting time was acceptable Mechanic seemed very rushed Made incorrect diagnosis & advice ( not starter motor but battery ) Left very quickly but never returned towing eye - Not sure how much these cost to replace but I do need one . Please contact me regarding this. If I don't hear from you within next 24 hours, I'll be contacting you. Thanks”

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Posted 7 years ago

“Took ages to answer call, I'm disabled and had to wait 1 hour 30 mins for what I thought was road side assistance. But instead a recovery truck turned up no attemp to fix the vehicle. It cause me a great deal of distress”

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Posted 7 years ago

Hi Catherine, Thank you for your comments. Depending on the issue with the vehicle, a roadside repair, temporary or otherwise, is not always possible due to limitations and therefore a straight recovery is unavoidable. Regards 2Gether Motor Breakdown Team

Posted 7 years ago

“I was holding for more than 10 minutes on my first phone call to you , I eventually hung up , already thinking it was a mistake to buy breakdown cover from you , have been with the AA for many years and nothing short of excellent customer service , I hope the breakdown tel number doesn't have you waiting as long ,so far not very good ,only time will tell”

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(24/07/2016) - Posted 7 years ago

“phoned your office at 7:15am concerning breakdown. Was informed would arrive by 8:30am. No one arrived and had no phone call to say running late. Chased up at 8:55am. informed me that would arrive in half an hour. Finally arrived at 9:40am.”

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Posted 7 years ago

Emergency Assist Ltd is rated 4.2 based on 3,419 reviews