I was not advised by the mechanic who attended to jump start my car that I must take my car to the garage to get the battery changed, as far as I was concerned, the problem was fixed. When I called back again approximately 1 month later for the same problem, I was told I would be charged £90+ for the call out as I had not taken my car to the garage after the first instance. As a lay person, I had no idea that was necessary, as far as I was concerned, the car had been fixed at the roadside. I have written to complain, but 21 days later I am still awaiting a response.