Emergency Assist Ltd Reviews

Name: Emergency Assist Ltd
Address: Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire, Wisbech
Rating: 4.19

4.2 Rating 3,485 Reviews

83 %

of reviewers recommend Emergency Assist Ltd

Company Reviews

Metrics

Phone:

01945 586200

Email:

enquiries@emergencyassistltd.co.uk

Location:

Emergency Assist Ltd2 CornhillExchange LaneWisbechCambridgeshire
Wisbech
PE13 1NH

Write Your review

Tell us how Emergency Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is only a review on the fact I haven't had a policy from you”

Helpful Report

(19/01/2016) - Posted 9 years ago

“I'm disgusted in this company. Isaw the cheap price and i clicked on it to buy it, after buying it and reading its terms & conditions etc I realised that this was not the policy for me, I called to cancel and was told a £10 administration fee would be charged even though I had only had it fro 15 minutes.”

Helpful Report

(02/02/2016) - Posted 9 years ago

Ms Holland, Having read the terms and conditions you would have been aware that if cancelled within the first 14 days a £10 charge is levied against the refund. Thereafter if cancelled there is no return premium due. Our terms of business are advertised at the point of quotation, and a compulsory declaration to be ticked to say these have been read and understood, prior to a price being produced for consideration. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“A week after I took out cover, documents still not received and not so much as a confirmatory email telling me what my policy number is. If I have an accident at present, I would have no idea who to contact. I am effectively paying for nothing until I get the paperwork. Compared to all other insurance companies I deal with, this is lame.”

Helpful Report

(25/01/2016) - Posted 9 years ago

Mr Prest, Thank you for your feedback. The documents are automatically sent at the point of purchase but can inadvertently reside in spam/jun folders due to over eager filters. We have consequently resent these to you and you should be in receipt of them upon reading this message. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“it does not register my car reg”

Helpful Report

(19/01/2016) - Posted 9 years ago

“Set up breakdown cover on the Sunday and never heard anything from them until a email to write a review on the Wednesday on review. Co.uk”

Helpful Report

(18/01/2016) - Posted 9 years ago

Mr Morris, Thank you for your comments. Apologies you have not received your documents. These are automatically emailed to you at the point of purchase, but due to overly aggressive spam/junk filters, can end up in the according folders. If you require these to be reissued please let us know and we can do so. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Till waiting for policy and documentation took out policy 3 days ago called your center and still no response”

Helpful Report

(13/01/2016) - Posted 9 years ago

Mr Macdougall, Thank you for your email. Apologies you have received these as of yet. We have resent these to your email as a matter of urgency, so if you are not in receipt of them by noon today, please contact the office on 01945 465508. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Three comments: I found you from Gocompare. This said that Homestart was included for £26 but when I got to your site I had to pay extra for Homestart. I don't think the documentation states the length of coverage. Presumably 1 year? I am not sure how secure the payment system was.”

Helpful Report

(14/01/2016) - Posted 9 years ago

Hi Marilyn, Thank-Your for your feedback , I have located your file and can see that you in fact have paid a premium of £34.10 and secured our full UK motor breakdown cover which includes home start. The policy description both on our direct website and comparison engines are very clear as they have to be for compliance. I can confirm that our websites and payment gateways are all fully secure and are held on a Https secure server. I would be happy to hear more and of course a revised review would be most appreciated. 2Gether Motor Breakdown Team

Posted 9 years ago

“my battery was flat&i was told it would be 100£ to stat my car so I had my garage friend come & start it in 2mins please reply”

Helpful Report

(09/01/2016) - Posted 9 years ago

Mr Bird, Thank you for your comments. Looking into this I can see the reason for your flat battery was due to you leaving your lights on. As noted to you on the telephone, and outlined within our policy wording, this is a specific exclusion and no cover is in force should this occur. We are, however, able to attend on a paid basis at a cost in addition to that of any premium paid. I hope this addresses your query. Regards The 2gether Motor Breakdown Team

Posted 9 years ago

“Hello, I applied for breakdown cover with 2Gether this week but have not received any cover details in the post or a confirmation email with my policy information, will this be sent soon? I requested that the cover commence 16.01.16. I hope to hear from someone soon to confirm my purchase. I have only rated 'Poor' because of little communication at this stage. Thank you, Anna Clements”

Helpful Report

(06/01/2016) - Posted 9 years ago

Hi Anna, I have located your file, it appears that Joanne has re-issued documents to you on the 11th January 2016 however at the point of purchase your documents would have displayed for download. You purchased this via Go-Compare and our website triggers the documents upon purchase, please feel free to amend your review if you feel fit. Regards - 2Gether Motor Breakdown Team.

Posted 9 years ago

“Cover confirmed on email, no documents at all with call out numbers etc sent to home address. Chased this twice, but still nothing - I'm used to receiving something to put in my car with the details we need for an emergency.”

Helpful Report

(06/10/15) - Posted 9 years ago

Mr Roper-Paris, Thank you for your comments. The number to call in the event of a breakdown is clearly displayed in the policy wording which you were provided with in the confirmation email. For clarity this number is 01945 586222. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“this company does not provde ggod service the extra charge og 80 pound son each call , does not show when registry , why can I refund , thanks”

Helpful Report

(28/09/15) - Posted 9 years ago

Mr Miah, Thank you for your comments. Our 'Pay As You Claim' product is unique in the market place and is designed in return for a small registration fee, to give you access to our services on a paid basis should you require them. This is made clear on both aggregators and our direct site and you would have also had opportunity to view the policy wording prior to purchase. If you wish to cancel your cover please call us on 01945 465508 pressing option 5 when prompted, where one of our team will be able to assist. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“still waiting for e-mail confirming policy despite two phone calls”

Helpful Report

(16/09/15) - Posted 9 years ago

“the requirement for 30 days only for european travel is a bit probative of my personal needs so had to cancel after only 1 day plus cancellation would be better by e mail than letter”

Helpful Report

(15/09/15) - Posted 9 years ago

“I have not received the email confirming the policy - I have no idea who I would phone in the case of a breakdown Please forward the relevant information to me carolinecox.home@gmail.com Thank you”

Helpful Report

(01/09/15) - Posted 9 years ago

Ms Cox, Apologies you did not receive your documentation. We will email you directly and resend the relevant paperwork immediately. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Paid my money for a policy and have never received a confirmation email. Only have my policy number from the original online purchase. Hope it works works if I need it!!!!”

Helpful Report

(15/08/15) - Posted 9 years ago

“still have not received paper work 10 days after purchasing policy . also concerned that after making enquiries i received an email offering me 50% discount when i opened this email and filled in form the website for making payments was not secure and showed as unidentified so iwent through compare the market (sage pay) and didnt get discount.”

Helpful Report

(16/08/15) - Posted 9 years ago

Ms Barker, The method with which you bought your policy would have generated an email to you containing your policy documents. Upon checking your inbox, junk and spam, if you are still not in receipt of these, please contact us and we will be more than happy to reissue them. Regarding our website, we use SagePay as our payment gateway, as the going through Compare the Market and purchasing as you did, only redirects you back to us for the payment part of the process. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“Web page to complicated you spend to much time putting the same information In had to use the phone in the end price and phone service 5 STAR.”

Helpful Report

(26/08/15) - Posted 9 years ago

“It's a shame they cannot send documents as quick as they can send annoying surveys”

Helpful Report

(23/08/15) - Posted 9 years ago

Mr Boucher, You should have received an email containing said documents, so upon checking you inbox, spam and junks folders this is the case, please get in touch so we can gladly reissue these for you. Thank you for the review though. Regards 2Gether Motor Breakdown Team

Posted 9 years ago

“The process on line was easy, no problem, however since taking out full car breakdown cover on the 10/8/15 I have received no confirmation. I have sent 2 emails asking for the Breakdown Contact telephone Number and have not had a reply,so totally disappointed. If I am in the unfortunate position of needing assistance who do I phone?? Linda.”

Helpful Report

(10/08/15) - Posted 9 years ago

“My policy number was issued to me as spam mail and I have no policy as yet...”

Helpful Report

(06/08/15) - Posted 9 years ago

Ms Heslam, The email that was sent to you contains your policy information and enables you to download the policy wording. As for the spam element we unfortunately do not have control over the filter applied to your account. Regards The 2Gether Motor Breakdown Team

Posted 9 years ago

Emergency Assist Ltd is rated 4.2 based on 3,485 reviews