The phone call went very well and I was very pleased with this. We advised them we had 2 adults, 1 child and a dog. We waited longer than the 90 minutes advised, but weren't too upset about that. However the recovery driver was just awful. He was rude, impolite, didn't listen to us when we explained that we had told the call advisor to drop us off en route to the garage as he was going past our house. He said we couldn't take our dog at first, but we explained this had been agreed. He was constantly "huffing and puffing" and made us feel we were causing him a major inconvenience. It was quite awful. I have a disability and I am glad my husband was with us, otherwise the experience would have had a detrimental effect to my health. I have never experienced a recovery like it. We had broken down with our very poorly dog and son and were treated with contempt by this awful man.