“Very easy to order what I wanted, and very easy to pay via paypal, however, this time, goods arrived requiring signiture. I was not in house, so they were re-directed to the post-office holding office, some miles away, which was a pain to get to.
Why ask for a signature, never happened before.”
Hi Mark
Sorry for the inconvenience of this, but your most recent order was a significantly higher spend than previous orders. As such it required a signature for insurance purposes. Please have a look at the deliver tab on all product pages and this will tell you which order values require a signature and which don't so that you are not inconvenienced in the same way again.
Thank you for being a valued customer and for your valuable feedback,
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist® Ltd
Hi Denise
Thanks for taking the time to leave a review. Great to hear that your products reached you swiftly, and that our prices were satisfactory :) Thanks for shopping with us!
Kind Regards
Charlie
Electric Tobacconist® Team
“My order was delivered quickly, however, I am not very happy as both batteries have only lasted a week, even when I have charged them up they fail after a couple of puffs.”
Hi Alison
Sorry to hear this. I can see from your order that you have the blu Starter Kit.
I have asked the Customer Care Team to contact you to arrange a free return and replacement of this product.
Thanks for your feedback
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
“Your service is impeccable, with the extra bonus if free, fast delivery. The product was also packaged well to avoid any breakages. My only issue is that having previously purchased an iClear 16D vw/vv clearomiser from a different vendor, I was expecting the same product as I am very satisfied with it's functionality. However, the one I purchased from you is not the same. The air holes in the base of the clearomiser are much larger and therefore produce a rather unpleasant air flow when vaping. I'm not sure why there would be such a discrepancy between identical products from different vendors, yet it is unfortunately the case.”
“I have ordered my menthol filters (16mg) from you a couple of times and the ordering and delivery service is great! Unfortunately I wasn't very impressed with the filters this time as they didn't "click" on first use and seemed to run out very quickly. They seemed very weak! I made sure that when I changed a filter, I put it on a newly charged battery! Has anyone else had this problem??
Thank you!
Jennifer Murray”
Dear Jennifer,
Thank you for your review and your regular custom.
If you could email the Customer Care team (help@electrictobacconist.co.uk) detailing the problem you had - ie how many cartomizers were not to the same standard as you have come to expect) and we should be able to offer you some sort of compensation in the form of a credit/refund/replacement.
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
“Very very fast delivery, 24 hours. Jacvapour e-liquid is the best but unfortunately VIP cartomisers Vanilla were very poor quality. I normally use one Jacvapour in 2 days but the VIP ones lasted me a few hours only, will not buy them again.”
Dear Madeline,
Thank you for your feedback.
Regarding the cartomizers, in the vast majority of cases it is the battery which has reached the end of its lifespan (VIP recommend you change your battery every 2-3 months) and is working much less efficiently than before.
The effect of this is that anything less than a full cartomizer will appear empty since the battery does not have enough power to produce consistent vapour.
As this was your first order with us, we are unable to track when you last purchased a battery, but this may be worth looking at.
If the above diagnosis is irrelevant and you have been using a new battery, then please email the customer service team for a replacement (help@electrictobacconist.co.uk).
Best Regards,
The Electric Tobacconist Team
“There was a problem with one order but after a phone conversation the problem was quickly and satisfactorily resolved.
The reason was I asked for 24mg nicotine and I received 16mg.”
