“Excellent service from start to finish. The website is so easy to use, the customer service is fantastic and exactly what any customer needs. In fact, I am just about to place my second order now as we speak!”
Hi Simon, thanks for the video review. So pleased to hear you were very happy with our service and will be placing your second order. Have a nice day. Best Regards - Amy - ET Team
“I wish every company had such good service and customer service, 2nd to none!
Put an order in 7ish last night, got it this morning! Great prices for heated tobacco and devices, no quibble returns, free super fast delivery, always answer emails same day, I just can’t fault them. Highly recommend.”
“I write as I find. The Customer Service is second to none. My order was not delivered, but Royal Mail sid it was. This package was small enough to go through the letterbox. I contacted ET and a duplicate was immediately ispatched. The website is very easy to negociate despite being HUGE, the choice is inbelievable. A Great British Company.”
“I have been dealing with ET for quite a few Years and I have not had a single issue with any of my monthly orders, the speed of dispatch and delivery is fantastic even when you place an order over the weekend.If only other suppliers could do the same ordering on line would be so good.”
“I have used this company for a number of years now and the service is 10/10.
Recently I placed an order and I noticed that I'd ordered the wrong thing by mistake. I opened a ticket and the problem was resolved super fast.
Their delivery is the quickest on the planet! I would highly recommend them.”
