The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,710 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Email:

help@electrictobacconist.co.uk

Write Your review

Tell us how The Electric Tobacconist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Electric Tobacconist 5 star review on 3rd July 2025

973

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from start to finish. The website is so easy to use, the customer service is fantastic and exactly what any customer needs. In fact, I am just about to place my second order now as we speak!”

Helpful Report

Posted 5 years ago

Hi Simon, thanks for the video review. So pleased to hear you were very happy with our service and will be placing your second order. Have a nice day. Best Regards - Amy - ET Team

Posted 4 years ago

“A great selection of refills, quick and efficient delivery and excellent customer service — what’s not to like?”

Helpful Report

Posted 10 hours ago

“Fantastic fast delivery, easy to use website and I have never had a problem that couldn’t be sorted quickly. Wouldn’t go anywhere else.”

Helpful Report

Posted 10 hours ago

“Amazing service! These guys are lighting to respond. Within 2 mins of paying I got an email from DPD confirming my item had been dispatched. Unreal! 😀”

Helpful Report

Posted 12 hours ago

“Fantastic choice of products!. Speedy delivery! Highly rate & trust this company! I've been a customer for 9 years & wouldn't go anywhere else! ✨️”

Helpful Report

Posted 13 hours ago

“I thought it was a fast delivery and excellent service. A very good rating for a very good site. I will be using again for sure. Thanks guy`s. Doug T”

Helpful Report

Posted 15 hours ago

“Great company!!! The site is very easy to use and the history order helps alot.Very varied range of products available to suit everyone.Can't fault customer services,although it's very rare i've had issues which was sorted very quickly.Delivery is excellent.”

Helpful Report

Posted 1 day ago

“It's the best site of e-cigarette”

Helpful Report

Posted 1 day ago

“Ease of shopping & fast delivery”

Helpful Report

Posted 1 day ago

“I have been using the electric tobacconist for a while. The deliveries are always prompt and well packaged”

Helpful Report

Posted 1 day ago

“Good products and bundles at reasonables prices been using this company for a couple of years now and delivery really good always on time.”

Helpful Report

Posted 1 day ago

“Always order from electronic tobacconist as the service and delivery is excellent. The choice of products is plentiful and always of good quality. I have been using electronic tobacconist for a few years now, and I have never been disappointed. I would definitely recommend buying from this company.”

Helpful Report

Posted 2 days ago

“Fastest delivery ever for either £1.99 or free if you spend enough! Cheap sellers and great value for money, so accommodating to all your wants/needs!”

Helpful Report

Posted 2 days ago

“I have been using Electric Tobacconist for a number of years for all my vaping needs, they are the perfect one stop shop for devices, liquids and accessories. In all the time I have been using them as my supplier I have never once had to return a product or received an incorrect delivery. All the products are well packaged and delivered quickly, so much so that I don't have to panic if I'm about to run out of anything as I know on most occasions I will receive them next day if I order from ETUK. For all this their products are still very competetively priced so even though I constantly shop around it is very rare that I have ordered from elsewhere. It's not often these days you can give a company 5 stars and think they fully deserve it, but in ETUK's case it's a pleasure to review them.”

Helpful Report

Posted 2 days ago

“Excellent Very fast delivery Good quality liquid for vapes Great flavours too They also do good offers Have bought a few times from them Will definitely be buying from them again”

Helpful Report

Posted 2 days ago

“Excellent service and super speedy delivery. I wouldn’t go anywhere else now.”

Helpful Report

Posted 3 days ago

“Got delivered in less than 24hrs it was my first order happy with your service. Looking forward to buy more in future.😃”

The Electric Tobacconist 5 star review on 4th July 2025

Helpful Report

Posted 3 days ago

“Simple and quick to order, fast delivery.”

Helpful Report

Posted 3 days ago

“As ever an easy to navigate website with the added feature of repeating a prior order with one click made the process more streamlined than ever. It is also worthy to note that your delivery times are exceptionally quick”

Helpful Report

Posted 3 days ago

“Have been using Electric Tobacconist for quite a while now. Never had any issues. Always got delivery within 2 days. They are very well priced and there's always an offer going on.”

Helpful Report

Posted 3 days ago

“Excellent service and quick delivery”

Helpful Report

Posted 4 days ago

The Electric Tobacconist is rated 4.9 based on 36,710 reviews