The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,351 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,351 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 16th April 2024

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery service Easy to order But the vapes do not last 700 puffs as stated, nowhere near that many!”

Helpful Report

Posted 2 days ago

“Products were delivered . Delivery company sent to completely wrong address. Went to number 100. I am number 68, luckily they knocked at my door with parcel.”

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Posted 4 months ago

Hi Julie, thanks for taking the time to leave us a review. We're sorry Royal Mail delivered your order to the incorrect address. I can confirm your order was dispatched to the address provided and once orders leave our warehouse it is handled by our delivery partner. However, we're pleased to hear you received your order and we'll pass on this feedback. Best Regards - ET Team

Posted 4 months ago

“The website is user friendly and easy to navigate Products varied and fairly priced Customer service quick and polite BUT !! Why use Royal Mail ? Totally let’s the whole thing down with clunky slow overpriced service The tracked 24 is a con please use a better delivery service or give an option to choose alternatives”

Helpful Report

Posted 7 months ago

Hello, thanks for taking the time to leave us a review. We're pleased to hear you were happy with our service. We currently offer Royal Mail 24 tracked or alternatively DPD Next Day/Weekend delivery for an additional fee. I've checked your tracking and can see your order arrived within two working days. Royal Mail aims to deliver these parcels the next working day but it's not a guaranteed next-day service. We'd recommended using the DPD delivery if you require your items the next day. I hope this helps - Best Regards - ET Team

Posted 7 months ago

“Placed an order for the iQos unit and 2 packets sheets, received just the unit. When emailed support was told they were sending out the missing packets of tobacco sticks, still nothing. Great product though, the charge doesn’t last long and have to plug in throughout the day. Wish they’ve improved the charger battery life”

Helpful Report

Posted 9 months ago

Hi Alex, thanks for taking the time to leave us a review. We're sorry you didn't receive your free packs of Heets. Unfortunately, you didn't add two packs to your basket before checking out. These must be added to your basket to redeem the offer. Our team responded to your email and awaits your response to confirm which flavour Heets you would like us to send. Please get back in touch and we can arrange for these to be dispatched. Best Regards - ET Team

Posted 9 months ago

“Normally excellent however packing of last order was extremely poor with 39 packs tipped into an envelope”

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Posted 9 months ago

“I have no words ! Just a pleasure!”

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Posted 10 months ago

“I brought a vape and there was a leak so I emailed them explaining the situation and they replied really really quickly and took me through the steps that was needed and then they sent me a replacement tank because it was faulty! There customer service is brilliant! The tank arrived the next day!”

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Posted 11 months ago

“Delivery took over a week and was not contacted to be informed of this. Usually good comes within two days.”

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Posted 1 year ago

Hi Ellie, thanks for taking the time to leave us a review. We're sorry to hear that your order took longer to arrive than usual. Unfortunately, once an order leaves our warehouse we have no control over the speed of delivery and are not notified of the delivery progress of each order. The majority of free Royal Mail Standard post orders arrive the next working day but in some rare cases, it can take up to 7 working days. I can see your order arrived within this time frame and we thank you for your understanding. Best Regards - ET Team

Posted 1 year ago

“I've been a customer for ages can't fault them when ordering The only thing I want to complain about is the customer service Bought a new vape can't get the top of to fill I asked for an exchange Wouldn't give me one as they said it works me and my granddaughter Tried getting it of and nope wouldn't come of so there sending it back to Me just to sit in the cubbard will not be ordering from them again”

Helpful Report

Posted 1 year ago

Hi Linda, thanks for taking the time to leave us a review. We’re sorry to hear you feel this way and we appreciate your feedback. I can confirm our team provided you with guidance and a video guide on how to remove the top cap from the device. As you mentioned you were unable to do this and believed it was faulty, we provided our Freepost returns information so we could test the kit. Our team tested the kit and confirmed the device wasn’t faulty and the top cap was removed as normal. Because no fault could be found, the kit was then returned back to you. We've credited your e-wallet as a gesture of goodwill for the inconvenience Best Regards - ET Team

Posted 1 year ago

“Placed an order for a starter kit and was happy with it. Ordered some new pods and they’re Juul and not Juul 2. I’ve opened them now and they’re completely useless to me.”

Helpful Report

Posted 1 year ago

Hi Angela, thanks for taking the time to leave us a review and we're sorry to hear this. I've checked your order and can confirm you received the correct product. Unfortunately, you ordered JUUL pods for the first kit by mistake instead of JUUL 2 pods. I can see you have just purchased the first JUUL kit and you'll be able to use these pods with this device. If you require any assistance or have any further questions please don't hesitate to contact us via the Help Desk. Best Regards - ET Team

Posted 1 year ago

“Products are great! Delivery it’s quite good. Only one thing to mention would you please start manufacturing the golden tobacco vuse epod cartridges in lower milligrams, only available in 12 and 18mg, when it’s available as such in many other flavours, why not the golden tobacco makes no sense. I only use golden tobacco and looking to reduce. Have a look into it pls 🙂”

Helpful Report

Posted 1 year ago

Hi Sonia, thanks for taking the time to leave us a review. We are not the retailer Vuse ourselves however we're happy to pass this feedback on to them. Have a great day! Best Regards - ET Team

Posted 1 year ago

“I like electric tobacconists they are so quick to deliver orders. But with the postal strike, they have not made any effort to check if my order from 9th December has been delivered, which it has not.”

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Posted 1 year ago

Hi Denise, thanks for taking the time to leave us a review. We're sorry to hear your order hasn't arrived yet. I've checked our system and we haven't received any communication from you regarding this issue. As we process thousands of orders daily, we are unable to monitor each order's tracking. However one of our team has now contacted you via email to resolve this for you. Best Regards - ET Team

Posted 1 year ago

“Still not received my order. Royal Mail strikes I assume are to blame?”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We've checked your tracking and your order was delivered on the 10th of December. We recommend checking with any other household members in case they took the order in for you. We have provided further tracking information via email. Best Regards - ET Team

Posted 1 year ago

“I had 6 elux last week but two of the didn’t work. When I opened the packet they felt wet”

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Posted 1 year ago

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you had two faulty ELUX Legend Mini disposables in your last order. We have now credited your e-wallet with the cost of the two disposables and you can use this credit on your next order. Best Regards - ET Team

Posted 1 year ago

“Hard to review this time due to royal mail strikes, order not yet delivered”

Helpful Report

Posted 1 year ago

Hi Peter, thanks for taking the time to leave us a review. We're sorry to hear this. I've checked your tracking and can see your order was delivered the day after you purchased it (3rd of December). Please check with any other members of your household in case they took the parcel in for you. We've emailed you with further tracking information. Best Regards - ET Team

Posted 1 year ago

“good delivery ,but tired to email them never got a reply ,and no info to when they were coming ,but the products are always good”

Helpful Report

Posted 1 year ago

Hi Cheryl, thanks for taking the time to leave us a review. I'm sorry to hear you didn't appear to hear back from us. I've just checked your email in our system and I am unable to find any correspondence from yourself. When getting in touch please contact us through the Help Desk to ensure it reaches us. Best Regards - ET Team

Posted 1 year ago

“Still have not received my order nor been told of it's delivery date.”

Helpful Report

Posted 1 year ago

Hi Aj, We're very sorry to hear that your order hasn't arrived. We can see that your order was dispatched on the 23rd November via Royal Mail. Unfortunately Royal Mail have taken strike action during last week and this week (24th, 25th, 30th November and 1st December) which has resulted in many parcels being delayed and yours appears to have been one of them for which we are incredibly sorry. As it can take up to 7 working days for orders to arrive (excluding the strike days), if you have not received your order by Sunday 4th November, please get in touch through our helpdesk and a member of our Customer Care Team will be on hand to assist you. Best Regards, Steph - ET Team

Posted 1 year ago

“Always deliver on time , been using company for years but have never had any loyalty discount”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review and for your feedback. Unfortunately, due to ASA regulations, vape retailers cannot offer loyalty point programs (however we are aware many ignore this). As an alternative, we regularly run new offers and competitive pricing. To keep up to date on our latest offers, we recommend signing up for our newsletter. Best Regards - ET Team

Posted 1 year ago

“Fast delivery however on both orders I’ve made of disposable vapes a few of them have been faulty and taste burnt upon opening or do not work at all”

Helpful Report

Posted 1 year ago

Hi Chloe, thanks for taking the time to leave us a review. We're very sorry to hear a few of your disposables were faulty in your order. One of our team has now contacted you via email to have this resolved as soon as possible. Best Regards - ET Team

Posted 1 year ago

“Ordered from here as they offered the Sunday delivery which was what I needed before I went on holiday on the Monday however I paid the £6.99 delivery fee and the parcel shown up Monday night so had to go buy the product elsewhere anyways so wasn’t really impressed with the service.”

Helpful Report

Posted 1 year ago

Hi Caitlin, thanks for taking the time to leave us a review. We're very sorry that your DPD delivery didn't arrive the next day as expected. Unfortunately, DPD collected our orders later than scheduled which caused the delivery delay. We have refunded the £6.99 postage back to your original payment means. If you wish to return any products please contact us through the Help Desk. Best Regards - ET Team

Posted 1 year ago

The Electric Tobacconist is rated 4.9 based on 34,351 reviews