“From the date of despatch, the order took 7 days to arrive. This is extremely slow compared to other suppliers, many of whom can deliver the following day.”
Hi Stuart. I'm sorry to hear your order took longer to arrive than expected. Our First Class post orders usually arrive the next working day, however in some very rare cases it can take 7 days. To apologise for this we have credited your e-wallet with £5 to use off your next order. For more information please follow this link: https://goo.gl/ohgH6s. Kind Regards - Tom - ET Team
“Love my vape from here, however have found I can’t buy the pods anywhere apart from online. Ordered 4 different flavours and they arrived so quickly, however three of the four tasted exactly the same. The cinnamon, caramel flavour runs through all of them. And all the amazing flavours like mint, watermelon, etc we’re all sold out. Really love my product but thinking of looking elsewhere for a whole new vape just to avoid the hassle.”
“I am not happy the last two products I have purchased from you have been faulty and I was offered a credit note instead of a refund in the end returned both to you and was told they were faulty had to get PayPal involved and they have refunded me with no charge to you so will not be using you again.”
Hello, thank you for leaving us a review. I'm sorry to hear you were not pleased with the outcome. Unfortunately, you spent the e-wallet credit before requesting a refund so we were unable to process this. I am however pleased this has now been resolved. Kind Regards - Tom - ET Team
“The service was good, but the packaging was not. The strength of the packaging was adequate but the ends were not sealed with sticky tape and one end was wide open: luckily none of the 21 bottles had fallen out.”
Hello, thank you for leaving us a review. I'm sorry to hear that your order took a while to arrive. Most of our orders arrive promptly but due to the adverse weather conditions there was a delay which was out of our control. Once again we do apologise for this. Kind Regards - Amy - ET Team
“Battery life really good, and no leaking from the clearomiser, however I got another clearomiser sent out as mine didn't taste of any thing, but it has done the same thing very little taste if any.
Fast delivery both times and handeled my enquiry very well.”
“The pod itself is a good product as its light and easy to use. Unfortunatley the liquids themselves are gone in no time! I was easily using all 3 a week (£9.99) and I'm not even a heavy smoker. Hopefully they can find a way for the pods to be more economical or for the liquids themselves to be cheaper.”
“Really happy with the quick delivery time. However I have a faulty product. Even so the customer service correspondence since then has been excellent. I am in the process of returning faulty item for a new one.
Thanks Electric Tobacconist.”
“The delivery was very fast, however getting in contact with them is a nightmare and I still haven’t achieved it properly, I accidentally put my neighbours address instead of mine and they ended up sending it back before I realised what had happened. I tried to get ahold of the company, as I bought the order again, to let them know that I would require a refund for the what was sent back but there is no customer number and I did not get a reply from them even through their contact emailing system. Quite upsetting as I’ve now paid for what I bought twice”
Hi Claudia. Thank you for leaving us a review. I'm sorry to hear you didn't appear to receive our reply. Rest assured we will contact you and process your refund as soon as we receive the return back from Royal Mail. Kind Regards - Tom - ET Team
