The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 36,697 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 36,697 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 4th July 2025

972

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t get me wrong, the service was brilliant, got my products really quickly, and I was really impressed with their service. But I bought my BO product in July and was very pleased with it unti I got home one Afternoon, plugged it in to charge it and then it just stopped working. When I sent a email explaining this I was told that the main battery had gone (apparently after 2 months this can happen) and because I was out of the 60 days warrenty there was nothing they could do.. so after being a valued customer for nearly 4 months, buying 5 boxes of refills nearly every 3 weeks and just bought another charger for it. I have now taken my business elsewhere...very disappointed in their after care service.”

Helpful Report

Posted 7 years ago

Hi Lisa. I completely understand your point of view and I'm sorry to hear you won't be shopping with us. Unfortunately, we are unable to return any faulty kits back to the manufacturer after 60 days as they are out of warranty. I have spoken to my supervisor we have credited your e-wallet with £5 should you wish to shop with us again. Please contact us if you are unsure how to use this. Kind Regards - Tom - ET Team

Posted 7 years ago

“Wasn’t happy with the website very difficult to access and actually place an order but very happy with everything else”

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Posted 7 years ago

“The items I ordered were out of stock. There was a problem with the computer?? I re-ordered something else, and they were out of stock too. So I have not really ordered something and been successful.”

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Posted 7 years ago

“Fast reliable delivery is the best thing about this store. Good range of products is also a plus.”

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Posted 7 years ago

“First order placed for maiden tobacco, received Menthol. I appreciate mistakes are made and was impressed with the way it was rectified. I'll shop again.”

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Posted 7 years ago

“delivery was very fast and free as my purchase was ove 10 pounds. Website needs some work as it has some dead links though. and products deliverd were not same strength as stated on ordering.”

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Posted 7 years ago

“They made me happy by answering an email after the fifth time when I was trying to sort another faulty device I purchased from them ,”

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Posted 7 years ago

Hi Jerry. I'm sorry to hear you feel this way. Unfortunately, you messaged during out of hours and our customer support team is only available between the hours of 9am-5pm and we aim to respond within 3 hours. I am however pleased that our team were able to resolve the problem for you. Kind Regards - Tom - ET Team

Posted 7 years ago

“The order arrived on time. Very good service. One of the 6 liquids was wrong but decided to keep it. The main problem is that only 1 out of 6 liquids matched the description so if you buy to try don't count on the website descriptions. This is my experience. I will buy liquids again only if it's something i already tried.”

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Posted 7 years ago

“The delivery of the product was on time. However, the names mentioned in Delivery address and the billing address was mixed. The name mentioned in the billing address was Saurabh Joshi and in the delivery address was Ravi Ranjan. Apparently, on the delivery package the name mentioned was Ravi Joshi some how. This could have caused a delayed or no delivery.”

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Posted 7 years ago

Hi Saurabh, Thank you for taking the time out to leave a review, I'm happy to hear that your order arrived on time. With regards to the delivery name mix-up, I do apologise. We have looked into this error and it has now been resolved, you shouldn't have this issue again. If you do have the issue again, please do get in touch with our Customer Support Team and we will be able to advise further on a solution. I hope this helps. Kind regards, Scott - ET Team

Posted 7 years ago

“I paid for next day delivery, however parcel arrived as standard delivery 2 days later. Product itself is very good.”

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Posted 7 years ago

Hi Rashid. I'm sorry to hear about this. I have checked your order and unfortunately the order was placed just after our 4pm despatch deadline which meant your order was despatched the next day. We hope you continue to enjoy your product. Kind Regards - Tom - ET Team

Posted 7 years ago

“placed several orders but the big one I have just done hasn't come next day. they would of got 5* but now only 3 as I have run out of juice expecting my delivery to turn up.”

Helpful Report

Posted 8 years ago

Hi, Thank you for the review, I am sorry to hear that your order has not arrived. A member of our team has been in touch, please check your spam folders as it may be redirected. I hope this helps. Kind regards, Steph - ET Team

Posted 8 years ago

Hi, I am sorry to hear that your order has not arrived. A member of our customer support team has been in touch regarding the issue, I'd advise that you check your spam folder as it may have been redirected. I hope this helps. Kind regards, Steph - ET Team

Posted 7 years ago

“Speedy delivery which is always a good a thing and i couldn't actually fault them with there service to there customers. The only thing that I would say they could improve on is using a tracked delivery service which customers shouldn't have to pay for Keep the good work up :)”

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Posted 8 years ago

“On my last order for Gamucci cartomizers, one (so far) had no thread and so could not be attached to the battery.”

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Posted 8 years ago

“Very slow normal delivery”

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Posted 8 years ago

“Good customer services but haven't bought a good product from them yet!”

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Posted 8 years ago

“normally my hubby loves the Gamuci Brand but the new batch has gone to taste harsh when he smokes it, Please, Please can you go back to your old recipe which was a good one and not harsh on the throat”

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Posted 8 years ago

Hey Anne, thank you for taking the time to leave us a review. Unfortunately we are not Gamucci themselves so we do not have control over the recipe. Due to the new TPD laws Gamucci has changed their flavourings to comply and sadly this has changed the flavour. You can contact our customer service team at help@electrictobacconist.co.uk and they will be able to recommend you a great alternative. Kind Regards - Tom - ET Team

Posted 8 years ago

“Quick delivery, nice E liquids but it's 3 days since my delivery and I've had 5 emails, unnecessary hence why 3 stars”

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Posted 8 years ago

“Best prices on the market for wicks”

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Posted 8 years ago

“I ordered a new Kangertech Togo Mini 2, which apparently came with a free sub-ohm juice. I added the juice to my cart, but the discount was never taken off. In the end, I removed the juice and just bought the one I wanted in a different brand instead. Other than that, very quick delivery and competitive prices!”

Helpful Report

Posted 8 years ago

Hi Charlotte, I'm very sorry to hear you encountered this problem and we have now resolved this. I have also refunded you the cost of the e-liquid you purchased, please note it may take up to 48 hours for the funds to appear. Have a lovely day. Kind Regards - Tom - ET Team

Posted 8 years ago

“Quick delivery. Product was as described”

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Posted 8 years ago

The Electric Tobacconist is rated 4.9 based on 36,697 reviews