The Electric Tobacconist Reviews

Name: The Electric Tobacconist
Address: Unit 1 & 2 Mark House, Mark Road, Hemel Hempstead, Hertfordshire
Rating: 4.93

4.9 Rating 34,411 Reviews

99 %

of reviewers recommend The Electric Tobacconist

4.9

Based on 34,411 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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Email:

help@electrictobacconist.co.uk

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The Electric Tobacconist 5 star review on 26th April 2024

676

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st few deliveries are received quickly.. but from then on you'll be waiting 7/8days , I've received items from usa in 5 days yet these can't send a package 25miles in less than 7 .”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your orders seem to be arriving later than usual. Unfortunately, we are unable to control the delivery speed of orders once they leave our warehouse as this is handled by Royal Mail. I can see in our system that it was only your last order you had this issue with as it didn't arrive. I'm pleased to see our team has already sent a replacement order for you. Best Regards - ET Team

Posted 1 year ago

“Massive increase in price means we now look for alternatives.”

Helpful Report

Posted 1 year ago

Hi Anthony, thanks for taking the time to leave us a review. We understand your disappointment, due to the high increase in supplier costs, we have had to take the unfortunate decision to adjust the pricing of 10 Motives products. This is not a course of action we wanted to take and we apologise for any inconvenience caused. Best Regards - ET Team

Posted 1 year ago

“I was very pleased with the service however the product doesn’t keep charge. Not sure if I got a faulty item. Did send an email with my concerns but not had any response ☹️”

Helpful Report

Posted 1 year ago

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble with your starter kit. I've checked our ticketing system and we don't appear to have received any communication from you before. One of our team has now emailed you to have this resolved as soon as possible. Best Regards - ET Team

Posted 1 year ago

“If you know what you're looking for, the company and website are GREAT! The service is fast and efficient with speedy deliveries. However......there is no Beginner's Guide to vaping. As a newbie myself, I'd find guides and a breakdown of terminology really useful. I haven't expanded my search, just bought vape fluid because it was cheaper than the shop I bought it from. If I knew more about 'salt' and PG/VG I might buy more....if I had an electronics qualification, I might also understand about the various vape kits too! Come on guys, give us beginners a break!!”

Helpful Report

Posted 1 year ago

Hi Christine, thanks for taking the time to leave us a review. I'm pleased to hear you are happy with our service. We offer lots of resources for our customers on our blog including a beginner's guide, nicotine salts, an explanation of PG/VG and also product guides. You can view our blog here - https://www.electrictobacconist.co.uk/blog/. Don't forget our Customer Service Team are also always available to answer any questions you may have as well. You can contact them through the Help Desk on our website. I've sent you an email with some information that will help you. Best Regards - ET Team

Posted 1 year ago

“Hi I have been using this site for well over a year and have been highly satisfied.Great delivery and fantastic price ,however I have came on to order as usual and have noticed a £2 rise in each pack which i find a bit much ...I understand everything is going up on the daily but just feel a £2 hike a bit much especially when ordering 4 pack at a time 🙃”

Helpful Report

Posted 1 year ago

Hello, thanks for taking the time to leave us a review. We understand your disappointment, however, due to the high increase in supplier costs, we have had to take the unfortunate decision to adjust the pricing of 10 Motives products. This is not a course of action we wanted to take and we apologise for any inconvenience caused. Best Regards - ET Team

Posted 1 year ago

“excellent products and prices. Next day free delivery if you spend £10 or over which is very generous as most other retailers have a min spend of about £30 to qualify for free delivery.Excellent service as always,well done keep it up !”

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Posted 1 year ago

“I gave just 3 stars due to the fact that the e juice was nothing like a tobacco taste at all. Delivery was very fast.”

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Posted 1 year ago

“Disappointing delivery taking longer with dpd, post office always delivered next day and always on time so why the change?”

Helpful Report

Posted 2 years ago

Hi Margaret, thanks for taking the time to leave us a review. I can see from the tracking there was a one day delay when DPD was processing your parcel and your order is now out for delivery. We're very sorry about this and have refunded the £4.99 postage back to your original payment means. Please note it may take up to 72 working hours for the funds to appear. We still currently offer Royal Mail First Class post and if you wish to use this service in the future you can select this during the check out. Best Regards - ET Team

Posted 2 years ago

“I enjoyed the product and it arrived quickly. However, there was only one cartridge and when I tried to order more they were out of stock; I tried again and still out of stock.”

Helpful Report

Posted 2 years ago

Hi Philippa, thanks for taking the time to leave us a review. We're expecting a delivery from Hoxton within the next week, so please keep an eye on the site. Alternatively, if you aren't already signed up to stock notifications, you can sign up to these on the product page where it says "Email me when back in stock" (select the desired nicotine level first) and you will be sent an email when they come back into stock. Best Regards - ET Team

Posted 2 years ago

“Amazingly fast service, disappointed that discounts have been halfed and many products seem to be out of stock for a long time.”

Helpful Report

Posted 2 years ago

Hi Michelle, thanks for taking the time to leave us a review. Unfortunately due to rising supplier costs, we have had to take the unfortunate decision to slightly raise the multibuy price for Logic Compact Pods. This is not a course of action we wanted to take but it was necessary. I have passed your feedback onto our team and we always aim to restock our products as soon as possible so please keep an eye on the site. Best Regards - ET Team

Posted 2 years ago

“Excellent repeat order process as always.”

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Posted 2 years ago

“Can be great, but often can find are out of stock - are so at present which is why I don’t give them a higher score.”

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Posted 2 years ago

“Thank you so much. It is so easy to place an order, even for computer illiterate persons like my self. Prompt delivery. I have had no issues at all, therefore have not needed to call them for any reason nor make a complaint. As the saying goes Don't fix that which is not broken. Keep doing what your doing cause its working. Thank you all at Electric Tobacco. Regards NannyG”

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Posted 2 years ago

“Always found 5* in the past, but finding I am unable to get British Gold as out of stock at present - have ordered from another seller today, so likely I shall continue to buy from others in the future. Should guarantee, when they start to go slightly low, they make sure they restock. Due to this problem they have dropped 2 stars in my opinion.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave us a review. I'm sorry to hear you're having difficulty finding a particular e-liquid. I can confirm that VIP British Gold e-liquid is on order and estimated to be in stock today. When stock is low we re-order and aim to replace it as quickly as possible. Sometimes we run out of stock faster than anticipated due to the demand and popularity of our 3 for £10 offer. Rest assured your e-liquid will be back in stock very soon. Best Regards - ET Team

Posted 3 years ago

“Excellent prices but some orders go missing and it’s not their fault but happened too many times now...”

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Posted 3 years ago

“Didn't allow me to use my 20% birthday discount! Said voucher wasn't valid! Made order day after my birthday, even though email says it is valid.”

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Posted 3 years ago

“Disappointed that you process an order when you are out of stock on that product and need the customer to inform you of lack of delivery. On the plus side you re funded the payment promptly.”

Helpful Report

Posted 3 years ago

Hi John, thanks for taking the time to leave us a review. We're sorry to hear this. I can confirm your original order "ET1227319" of KiK coils were dispatched and in stock at the time you ordered. You then contacted us as you hadn't received your order. As we were unable to re-dispatch your order due to the coils being out of stock we refunded your order and also to apologise for this we credited your account with an additional £5. Best Regards - Amy - ET Team

Posted 3 years ago

“The battery and refils do not last long, forever charging battery. Found another supplier whose refils and batteries last much longer. Would not recommend them. Mrs Baker”

Helpful Report

Posted 3 years ago

“The mobile version of the website is a bit hard to use because even with filters applied, the products that show aren't aligned to the filters selected. That said, the delivery is relatively quick and the flavours are good.”

Helpful Report

Posted 3 years ago

“Good range of products, website was eto function and the articles written were useful. However, my first delivery took more than 10 days (beyond expected time even during lockdown) and I queried this and didn't receive a response. My second delivery service response was better when needing to change my order before dispatch. Overall, these two contrasting experiences make it difficult to conclude on the service and delivery but the range of products and website functionality is sufficient. I didn't like the fact that the cheapest option was not tracked either.”

Helpful Report

Posted 3 years ago

Hello, thanks for taking the time to leave us a review. We're sorry to hear your order took longer than expected to arrive. Our Standard post orders are usually delivered within a few working days but once parcels leave our warehouse, we are unable to control the speed at which it arrives to you. If an order isn't received within 7 working days we recommend contacting us. I've checked our system and we don't appear to have received any communication regarding this order. If you would like a tracked service we'd recommend using DPD Next day delivery as the free Standard post is not a tracked service. Best Regards - Amy - ET Team

Posted 3 years ago

The Electric Tobacconist is rated 4.9 based on 34,411 reviews