Don’t get me wrong, the service was brilliant, got my products really quickly, and I was really impressed with their service. But I bought my BO product in July and was very pleased with it unti I got home one Afternoon, plugged it in to charge it and then it just stopped working. When I sent a email explaining this I was told that the main battery had gone (apparently after 2 months this can happen) and because I was out of the 60 days warrenty there was nothing they could do.. so after being a valued customer for nearly 4 months, buying 5 boxes of refills nearly every 3 weeks and just bought another charger for it. I have now taken my business elsewhere...very disappointed in their after care service.