Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 999 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 999 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I recently recieved the large rabbit hitch 2 tier double decker grey roger. To my surprise with product was clearly second hand, I have attached photos of the poor quality i recieved it in. It was dirty and has dents, chips and splits in several areas. The package included a returns slip from the previous buyer. I'm massively disappointed with this product and paid £157 with the cover. Have you any solutions? I would ideally like a refund as could have brought a better second hand product for half the price. I have emailed this morning and attached pictures. This wont allow me to upload My rabbit arrives next weekend Regards Harriet Bowcott”

Helpful Report

Posted 4 years ago

“Not at all impressed with the flimsy structure of the Gertrude. Gaps everywhere which makes the sliding vent redundant. Very very cheap thin wood, doubt this will last. Currently housing 10 chooks until I can build my own. Pulling out the tray with sawfilings/hemp one it drags it onto floor if it is more than 2 or3cm depth. Roosting bar holders are pinned on and so break, hinge points pinned on so also come away. Very very cheap and nasty. Wish I'd gone for a flytesofancy arc. Still in great condition after 8 years. This eggshell thing? Rubbish.”

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Posted 4 years ago

“We were very impressed by the quality and ease of putting it together. Everything was completed quickly. Thankyou.”

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Posted 4 years ago

“Was advised 3 to 5 working days but arrived the next day😃. Good quality product for the money. Very pleased with purchase.”

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Posted 4 years ago

“Large granary coop half moon style 2020. Not too bad to put together despite limited instructions and materials pretty good. Fiddly to paint. Smaller than on picture sadly. 2 bunnies moving in - hopefully will be big enough.”

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Posted 4 years ago

“The metal tray was dented, one of the bolts bent and the packaging arrived broken. However, the hen house looks ok.”

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Posted 4 years ago

“We ordered and it surprisingly turned up early after 3 days. All looked good when we opened the box so we arranged to pick up the chickens later that day. Once i started building it I noticed there was damage to two of the panels. I ended up gluing and bending them back as I couldn’t wait as I needed the run. The quality of the house was fair minus some issues with the bolts that I sorted with a screwdriver but I feel the quality of the mesh panel frames were a little flimsy. Maybe the reason they were damaged. Overall it’s doing the job well but I was disappointed by the damage and some of the quality issues. Eggshell offered to replace the damaged frames but there was no point as I’d already got my toolbox out to repair them as I needed the run.”

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Posted 4 years ago

“Very pleased with my purchase - as are the three chickens who live in it! Delivered promptly; well packaged; nothing missing and easy to assemble.Highly recommended.”

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Posted 4 years ago

“The hutch arived in good condition and the instructions (mainly via diagrams) were good if just a little bit small. I constructed it quite quickly and now have two happy bunnies luxuriating in a larger hutch (with sun glasses and parasols, of course).”

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Posted 4 years ago

“Absolutely fantastic service ,very efficient. I purchased my chicken coop for my nan for her 60th she was completely over the moon with it and given her a new burst off life. I definitely would recommend good quality product. happy lockdown thanks again eggshell.”

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Posted 4 years ago

“Very good quality product. We bought this for our grandsons first pets and he was absolutely thrilled with it. Delivery was very good too.”

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Posted 4 years ago

“The rabbit hutch looks pretty and the timer is of an okay quality. With the rain cover it is perfectly suitable for the job. There are some good bits too, like the removable trays and the felt lid. The rabbit likes it ,which is the most important bit to me. Very good customer service too.”

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Posted 4 years ago

“It’s a real shame that the top tray does not fit. I will be lodging a complaint.”

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Posted 4 years ago

“Shocking !! Poor quality coop very weak possibly damaged in transit causing this ? Still awaiting - after 4 weeks of purchasing coop informed customer services and now 6 months down the line they are still refusing to except the coop is faulty even tho providing photographic evidence”

Helpful Report

Posted 4 years ago

“No communication. Nightmare. When the hutch finally arrived, it was damaged, and no one will reply to me now. In short, they just want your money, no customer care at all.”

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Posted 4 years ago

“We bought the Roger XL rabbit hutch and are really pleased with the quality at a good price - the metal trays make for easy cleaning, and plastic tipped feet are great for our soggy weather. The bunnies enjoy the split level and despite our initial worries they got the hang of the ladder very quickly! The rain cover makes it snug for colder weather. A customer service issue was swiftly resolved, so all in all we are very happy with our purchase and the company as a whole.”

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Posted 4 years ago

“Lovely chicken coop fits 4 medium birds nicely. Good timing for delivery and easy to build. Would recommend.”

Eggshell 5 star review on 18th October 2020

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Posted 4 years ago

“Pretty poor quality chicken coop. Very light weight, chipped wood and a tear in the roofing fabric on arrival. Plus a warning in the instructions not to expose it to the elements which renders it pretty useless as a chicken coop.”

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Posted 4 years ago

“An eggsellent product, well packaged, well made and looks great. My only slight criticism was the vagueness of the instructions at times. It took a little thinking about!!”

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Posted 4 years ago

“Pros: Item was delivered promptly; instructions were easy to follow; it looks nice. Cons: very poor quality for price, the wood is extremely thin; the top is light and does not lock in place, so I have no doubt that a fox could easily mange to get into this coop (I had to fit a lock there to make it safer. The perches are so close to each other and to the sides of the coop that chickens end up pooing on each other or on the wood sides. I would not recommend it and I doubt it will last more than 1-2 years, if anything.”

Helpful Report

Posted 4 years ago

Eggshell is rated 4.3 based on 999 reviews