Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 975 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 975 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 5 star review on 23rd April 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has slight damage and one lid doesn’t close properly, looks good”

Helpful Report

Posted 3 years ago

“Hutch came broken but just about functional. A nightmare to put together due to lack of screw holes. Roof makes a mess everywhere but that comes with the material. The wood it's made off is nothing special and feels quite cheap. On the bright side the size is decent for the purpose I brought it (indoor free roaming rabbit), but would never recommend using this size for a rabbit that will be in there for more than part of the day. Fortunately the trays are easy to clean and it's not too high off the ground for the rabbit to jump in and out. Would have looked elsewhere had I known it would turn out this way, but I'm not dissatisfied enough to go out of my way to get another one.”

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Posted 3 years ago

“Brilliant product, brilliant delivery times and brilliant customer services!”

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Posted 3 years ago

“Delivery great. Second Eggshell hen house I've bought. So simple to put together and easy to clean out. Most happy with it”

Eggshell 5 star review on 30th July 2020

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Posted 3 years ago

“Adequate for the purpose I need for three chickens good quality plenty space for them purchased extra run as well for extra space Would recommend for first timers”

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Posted 3 years ago

“We ordered a coup, had a few problems, but customer services sorted it out straight away. Many thanks, appreciated. 5*”

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Posted 3 years ago

“Product arrived in good time and was well protected for despatch. All parts were in good condition and after a coat of weatherproofing natural oak stain assembly proved to be straightforward. Hens immediately took to their new home which is just big enough for 4 Hybrid sized birds between dusk and the morning - but needs to be placed in a larger run for them to get out during the day. Once assembled seems sturdy and hopefully will last some years with appropriate maintenance. Only criticism is that some of the hinges and bolts/catches seem a bit lightweight - but easily upgraded if they wear out or break over time.”

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Posted 3 years ago

“Very prompt delivery of our chicken coop. When we unpacked it a piece was damaged in shipping and they sent a replacement part the next day. Fantastic coop and amazing customer service.”

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Posted 3 years ago

“Really poor quality product - soft and thin wood that breaks easily and screws rip out within days as they can’t hold the weight. Really wouldn’t recommend. I complained and was offered a new spare part or £15 refund - but of an insult when you have spent £500! Steer clear of these chicken coops as they will Fall apart quickly!”

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Posted 3 years ago

“Not the best of wood to have been used. A few parts was splitting before I had put it together but was desperate for a chicken house as my other broke so it had to do. Very disappointing. Paid 350 for it and wasnt not very pleased with the quality”

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Posted 3 years ago

“Excellent (eggcellent!!) Service when I contacted them direct but no response when I emailed a query via the website or via Twitter. They expressed our order when I realised our girls were coming sooner than anticipated (Thank you so much). The hobbit hen house I ordered is perfect - easy to put together and looks great (the girls love it too - eggs 1st night). The only suggestions I have are that I've put a handle on the lift hatch to the nesting boxes, we also didn't attach the run to the house (I've wired together the flapping ends!!) As if they were attached the only way in is through the tiny door in the run!! Hard for a 10 year old - impossible for and adult!! Other than that lovely. Thank you.”

Helpful Report

Posted 3 years ago

“Ordered the xxl rabbit hutch and rain cover. Not impress from the start with the quality, or the service. First off, we ordered at the start of June, 2.5 weeks later, still no hutch. I called only to find out that it had been delivered and signed for at a different address. They asked if I could go and collect myself, which I attempted but locked farm drive gates prevented me from doing so. I called again and was told that another hutch will be delivered to the correct address the following day. So the next day, still no delivery, i called again, i was told it had been delivered to the correct address and signed for. It hadn't. A few days later, it was actually delivered to the correct address. Finally got the hutch after about 3.5 weeks, but no rain cover in sight. I called again, to be told that there was a problem with the deliveries and that it will be delivered the following day. The following day, still no rain cover. I called again today to be told that it will be delivered tomorrow. Fingers crossed it arrives. Shocking service for the price paid. Also the quality of the cage is rubbish. It has been used for a week and a half and it has been chewed to shreds. It won't be long before the cage mesh falls out and it has to be replaced altogether. I have said I'm not happy and haven't been from the start which was quickly brushed off and no explanation given. I do have photos but it won't let me upload for some reason”

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Posted 3 years ago

“Cage arrived in damaged packaging and was very flimsy, the ramp was broken and the quality poor, however upon email the company they were great at resolving the issue and giving a full refund. Outstanding company communication and they were very apologetic about the condition of the hutch as they stock from different manufacturers, would not recommend this hutch but would recommend the company as a whole (just make sure you choose a different hutch manufacturer!).”

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Posted 3 years ago

“We are happy with our Buckingham coop. When it arrived there were 3 damaged sides, but i contacted eggshell and they brilliantly managed to send replacements out before lunch the next day! So very happy with service. The coop was relatively easy to put together. Coop seems to be a good size for 4 small polish chickens, you could maybe fit one more but not more i would say. It’s too small for me to easily get in and out of run, but fine for kids. The nest and roosting area are good and easy to clean. Also we have foxes come through twice a day and i feel totally fine coop is robust enough. We have put wood on the floor round edge on ground as an extra precaution to stop foxes trying to dig underneath. Overall happy with our eggshell coop.”

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Posted 3 years ago

“This is a good hutch! Easy to put together. Would recommend you only buy this for a rabbit if you are planning on leaving the doors open as it’s not really big enough for a medium sized rabbit (they need exercise and space to stretch). But really nice for them to have a place to hide and relax!”

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Posted 3 years ago

“Easy website to navigate, shortly after ordering I had a phone call to confirm my order and discuss delivery. The delivery arrived on time and the product looks great and is good quality. Would highly recommend.”

Eggshell 5 star review on 23rd June 2020

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Posted 3 years ago

“It's my own fault that I didn't get a measure tape and actually pay attention to the dimensions. Easy to put together and very good quality although a little small. It's fine for 2 baby rabbits but I they need a much bigger run as they get bigger. The wire is strong and no fox is getting there. Looks lovely too and the rain cover fits perfectly.”