Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 1,005 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I ordered a brown rabbit hutch, we received a white/grey one. This doesn't matter to me much, but might be important to others. It's also described as 'large' but it really isn't: we have one netherland dwarf rabbit using it so it's enough for her, and she has an additional run beyond the hutch anyway. Check the dimensions carefully before buying, because it is smaller than it appears on the photos. The quality isn't great, and there's a gap of about 4 mm between the sleeping compartment door and the 'wall' of it, that lets cold air in and allows the bunny to get her teeth into the wood of the door frame far too easily. The wood is flimsy and has several small cracks in it already. I think it's better for guinea pigs or chickens than rabbits. The small green bits on the roof came off in the box and were scattered all over the place! On the plus side, delivery was prompt and easy to rearrange when we were out on the original day. Customer service is good.”

Helpful Report

Posted 3 years ago

“Ordered the Chicken Coop with Welded Wire - Windsor Portable Design with extension. It is utter junk quality unsuited for British winters and will definitely not be capable of with standing an attach by a fox or badger. It is weak, shabby and poorly constructed and describing it the way the manufacturer describes it is paramount to deception. The refund terms and conditions prevent you returning these substandard items because it will not allow return of items that have been opened and constructed. How on earth are you meant to establish the quality if you cant open the package or construct it to establish what it is like????”

Helpful Report

Posted 3 years ago

“Rabbit hutches made to chew! The designs are poor and provide the ideal chunk of wood on the cage parts the way they hold the metal means they can be pulled from the frame, they have blatant disregard to customer service, our rabbit chewed through a door in less than an hour! And the patronising response was ridiculous having kept the same rabbit in his other hutch for over two years!!! Will be seeking a refund and I will just mention trading standards and the sale of goods act here! Not happy oh and the publicity they will receive on social media will sure make their sales drop!”

Helpful Report

Posted 3 years ago

“Second time brought this hutch and it’s amazing as the first my bunny loves it for bedtime and cover fits like a glove! Thanks again!”

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Posted 3 years ago

“very good quality products, Excellent communication, fast delivery and fairly priced products”

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Posted 3 years ago

“Prompt service. Hen house not as big or robust as I imagined. Many components but relatively straight forward to construct and all items well documented”

Helpful Report

Posted 3 years ago

“Delivery was incredibly speedy and the driver was so helpful. I purchased the Nowhs Ark coop for my rabbits and I love how it looks in the garden. Front he instructions it advices to put an extra coat of wood protection on which we will do. Assembly was quite quick. I just live the design, very hobbit like and will be just what we need.”

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Posted 3 years ago

“Absolutely swift delivery! Quality of hitch cover is amazing! Will definitely use this company again!”

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Posted 3 years ago

“First class, fast and efficient service. I ordered a coup for my home and a nesting box for my son for his coup. Within minutes of placing the order I received a phone call to double check the details because my son’s nesting box didn’t match our coup. They didn’t want me to be disappointed. Thank you, I wish more companies were this caring. They came as a recommendation from my son. Ordered on Tuesday and received it on Thursday. Still in box as it’s a surprise birthday present from my husband.”

Helpful Report

Posted 3 years ago

“Pre drilled holes on frame in wrong place meaning there is large gap between wall and roof Needed to redrill holes Hinges for egg box in wrong place - needed to refit those too No tray for sliding bottom of hutch in and out (had to cut and fit our own wood to enable this to work and fit snugly)”

Helpful Report

Posted 3 years ago

“This is the second chicken coop I have bought from Eggshell, the first lasted for many years and I bought this one when it was in the winter sale, so excellent price, but have only now been in a position to build it. Very pleased too, it was easy to put together, managed to do it myself, pieces all good and fitted well. The chickens are now in residence and loving it. Ordering and delivery was excellent and would certainly recommend Eggshell to others with chickens.”

Helpful Report

Posted 3 years ago

“Great customer service . i ordered the wrong one and a quick phone call resolved it . and i received my order a few days later . It’s a beautiful chicken coop . i had no problem putting it together , yes things don’t line up and there’s holes in the wrong place , but i added my own and love it . i painted it straight away as it’s soft wood . but i’m sure my rescue hens will be very happy 😊”

Helpful Report

Posted 3 years ago

“Really impressed with the quality of the hitch and run. Instructions great too!”

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Posted 3 years ago

“Have both a "Betty" and "Gertrude". Luv the way they open in several places incl roof and floor tray comes all the way out. Easy to clean and monitor for red mite or other pests. Customer service is very good”

Helpful Report

Posted 3 years ago

“I bought the Granary design with an extension run. It arrived earlier than expected and in excellent condition. One error in the instructions for putting it together - namely the last instruction should have been the first! Other than that it went together easily and quickly. It looks great and I think it's good value for the price. Our girls are very happy in their new home.”

Helpful Report

Posted 3 years ago

“Bought a Buckingham and extension this week. Courier DHL screwed up sending part of consignment to Manchester (I live on South Coast) Called Eggshell and they were brilliant and arranged for another box of the missing items to be delivered next day. Great service! The Henhouse and extension are both good quality but could be improved Instructions very poor, some holes did not align properly but easily sorted. Overall good value for money and 100% better quality than the cheap rubbish sold on a well known auction site. My ladies love their new home”

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Posted 3 years ago

“They left the box outside my front door when I told them in my back garden if I was out and they delivered the wrong coloured hutch. When I tried to contact then via the phone it just rang out. They have poor customer service.”

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Posted 3 years ago

please call during working hours on 01903 756 133

Posted 3 years ago

“Brought the Windsor coop and the extra run for my girls. Wonderful quality and easy to put together. Plenty of room inside and out.”

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Posted 3 years ago

“Ordered on line, delivered within 2 working days. It was relatively easy to assemble and it looks good for a hutch. The frames was split on one of the removable floor trays which was annoying but we chose to glue it rather than return. We got it for Guinea pigs so added a box at the bottom of the ramp to reduce the incline. They are happily running between floors now.”

Helpful Report

Posted 3 years ago

“Received the Betty Air chicken coop within a few days, only took my partner and I about an hour to assemble! We have half painted it already and with a few coats I think it should do the job! Not a full 5* just because the wood doesn't feel like the best quality and does splinter a little if you're not careful when screwing bits together, but for the price I think it's good value! A few little bits were cracked on arrival (EG the feet for the coop) but nothing that stopped it from being functional.”

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Posted 4 years ago

Eggshell is rated 4.3 based on 1,005 reviews