Brought the XXL granary 10ft run with extension. Ever since I’ve owned it for over a month now it has been nothing but a pain and awful customer service. The hinges on the coop door are not big enough and have been put into split wood and the door will not close due to the hinges being uneven and due to this they have now snapped and I am only able to do one bolt up. The bottom tray of the coop keeps falling through, the top does not open as all of the roof panels are too long and over lap. The pull for the door opening has fallen off. The slide door also swells up in the rain and will not close leaving the chickens vulnerable at night. The whole coop swells up in the rain and all doors are difficult to open. The coop itself is very week and the run is not much better. I have called with the issues and sent emails with pictures and I was promised with replacement parts but they never arrived. Save your money and go else where. After spending nearly £500 I wish I had spent a bit more money and brought an eglu omlet. After reading previous reviews I doubt I’ll get my money back yet alone a decent reply from the company. My chickens are now in a useless coop and I now have to spent even more money to make sure they are safe. If I could give this review zero stars I would. Overall I am angry and disappointed and want my money back. If I do not receive a decent reply or compensation I will be going to trading standards.