Eggshell Reviews

Name: Eggshell
Address: 4 The Quoin Estate, 73 Marlborough Road, Lancing, East Sussex
Rating: 4.25

4.3 Rating 1,005 Reviews

82 %

of reviewers recommend Eggshell

Company Reviews

Product Reviews

Metrics

4.3

Based on 1,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Eggshell 4 star review on 9th April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to put together, very well made. The hens like it.”

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Posted 11 years ago

“Excellent service fantastic product.”

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Posted 11 years ago

“The Granary coop and runs are good but the latched door was put on the wrong side (where the nest box should have been) so I had to take it off and re-position it. Otherwise a good product and service was very quick.”

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Posted 11 years ago

“Although the product is of good quality and easy to assemble I feel so let down by the service. I paid for the express delivery in two days and only part of the delivery arrived on time. I then went through the hassle of phone calls and broken promises of delivery times that came and went not getting the goods. They finally arrived two days late left out in the rain with no apology or explanation given. I would like my delivery cost refunded or I may not use eggshell again for future purchases. Charlie Lacey DD111EU”

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Posted 11 years ago

“excellent product with the added personal touch to let us know when it would be delivered, would definatly order again a++++”

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Posted 11 years ago

“Product is very good no problems with shed.Delivery was not good!”

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Posted 11 years ago

“Delivery was prompt and the product was excellent. Didn't appreciate the delivery lorry using my front lawn to turn around!”

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Posted 11 years ago

“Order before the certain time for next day delivery and paid the extra for delivery on thurdays for it then got phone call on Friday to say it's not coming Till Monday, but eggshell refunder me some of the postage money, it's now Tuesday and my items still not here”

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Posted 11 years ago

“Very efficient. They even phoned to arrange delivery date. Not erected yet though”

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Posted 11 years ago

“Very good looking hen house, instructions easy to follow,”

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Posted 11 years ago

“Realy impressed with eggshell, excellent product, delivery in two days, can't ask for more.”

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Posted 11 years ago

“Good quality and good delivery time, but I wouldn't like to squeeze 6-9 chickens in it. Overall nice coop.”

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Posted 11 years ago

“I got my coop yesterday and assembled it today. The quality of the house looks good. Wood seems to be solid and I liked the plastic caps for the pillars which will ensure they will not rot over time. I already recommended it to others as well on Facebook. So why only 3 out 5 you are asking? For the following reasons (and in no particular order): 1. Arranging the delivery wasn't a pleasant interaction. Bear in mind it was the first time I spoke to them after I placed the order online. I asked that the driver calls me half an hour before arriving as the only times I got are 9 to 5. Surely anyone would understand that working people are not going to take a day off just to wait for this delivery. The company's rep said this is not possible. LO and behold the driver did call me when no one answer the door. So surely he could have easily called when he was on his way. 2. Six screws of type C were missing so I had to go and buy some more. 3. The instructions are extremely minimal. Nice that they were able to fit them on one side of an A4 paper but more explanations would have saved us time. 4. I bought a coop with wheels but the instructions for the coop itself did not mention anything about the wheels. Only after I built the coop and opened the box for the wheels did I notice that the wheels need to be assembled before the coop is. At this stage I wasn't planning to undo what I have done already. This was a very annoying moment. 5. I also bought an engine to automate the door opening. Again, the instructions for the coop don't mention this option at all. The box for the engine has its own generic instructions but not specific to the coop I bought. Also the engine comes without screws which is really daft and extra annoying given that special ones are required (those with very small head). 6. Not sure why the coop was designed in this way but in order to pull the tray where the birds do their business on, one has to move the steps. Not a big issue but I thought that if the designed allowed from the side, it would have been smarter. Had I known all of the above I would still have bought from them but I think they can do better on user experience.”

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Posted 11 years ago

“Excellent service, we only ordered this 4 days ago and we have put it together really easily. Would recommend fantastic, really happy.”

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Posted 11 years ago

“can a day early but that's okay easy to put together and all materials there even extra screws which is a plus will defo order again thank you”

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Posted 11 years ago

“Very impressed with the customer service. Hen house arrived promptly and well packaged. Very simple to put together and very good value for money. I would use Egg Shell again and recommend to my friends”

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Posted 11 years ago

“I bought a Mayfair which was a really good price and great looking product. There are just a couple of issues that I had. I paid extra for 1-2 day delivery as I needed the product early, but when it hadn't arrived by the second day I emailed and was told this was because they needed to call me in person and confirm a delivery date. This wasn't made clear at the time and subsequently the delivery was later than I had paid for and the product arrived over two separate days, with no option to have the speedy delivery cost difference refunded. Also the ramp for the chickens to walk up to the coop came away from the metal fixing straight away (the two parts were fixed together before delivery and were screwed too close to the edge of the wood so had to be repaired. Other than that I am happy with the product itself and very happy with its price as it looks far more expensive :)”

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Posted 11 years ago

“Excellent communication and very fast delivery. This is the second coop I have purchased from eggshell, their products are good quality and are easy to clean.”

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Posted 11 years ago

“The assembly instructions were very poor. There weren't any instructions on how to fit the run to the coop and how to fit the automatic door to the coop with the run attached. We assembled the run without the end panel and tied the run to the coop, we then squeezed in the automatic door control box above the door under the arch of the run. A very cobbled together approach but it works well and is secure.”

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Posted 11 years ago

“just to say excellent service arrived a day early but who cares hubby put up within 2 hours my chicken coop really pleased with quality and given extra screws just in case you lose one lol will defo buy again from them Lynda north”

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Posted 11 years ago

Eggshell is rated 4.3 based on 1,005 reviews