Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,935 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answering emails. Terrible service would not Recommend. Totally dissatisfied and unhappy.”

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Posted 7 years ago

“Unable to get through on the phone to report badly packaged and damaged goods. Unable to get a response from multiple emails about a replacement order. Delivery thrown through the door by the courier. What a complete shambles.”

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Posted 7 years ago

“I wouldn’t know how the product is as I haven’t received it yet, DPD are the worst delievery company and if I new you used them I wouldn’t of ordered from you. They mess you around so much and are now claiming they can’t find the address as another excuse. God knows when I’ll actually get the parcel.”

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Posted 7 years ago

“It's an electrical company.....The enclosed invoice had four initialled sign-offs,,, I ordered bayonet light bulbs and they sent screw bulbs.”

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Posted 7 years ago

“Price was good and quick delivery. Sadly a small Infra-Red Wall Heater which came in it's own packaging was dumped in a massive 1200mm x 400mm x 300mm box with another broken box inside. They had used me to get rid of their *** I had to take the box to the dump as it was too big for our recycle bin. Wouldn't use this company agian.”

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Posted 7 years ago

“Goods were damaged spine of the book was creased and the top edge bent over Wrapping was torn. Badly packaged with no inner bubble wrapping. ***”

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Posted 7 years ago

“Goods still not arrived!!”

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Posted 7 years ago

“Wrong item delivered. No response to subsequent email”

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Posted 7 years ago

“I am still waiting for my refund of delivery charges. I have had to continually chase you and still not received email confirmation of refund or the monies!!! DISGRACEFUL!!”

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Posted 7 years ago

“The item arrived ok but as I was ordering the item it was very unclear how much the postage was going to cost.i was charged £*** plus vat for an item that was costing £***. By the time I had finished transaction it was £***.I am absolutely disgusted by this and feel I have been taken on.Very very disappointed and will NEVER use this site again.If it was made clear that postage was going to be this I would never had completed transaction”

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Posted 7 years ago

“Very disappointing, first delivery date cancelled by them on day of delivery another day provided waited in all day no delivery. So far I would NOT use them again”

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Posted 7 years ago

“***”

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Posted 7 years ago

“Product fine but carriage at £*** for 2m cable is excessive. I'm sure Royal Mail would be nowhere near this cost.”

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Posted 7 years ago

“They sent the wrong item and have not - after over 24 hours - responded to an email pointing this out.”

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Posted 7 years ago

“Item dilivered not the same as that pictured on the website. As our bathroom fitter was on site we had no choice but to use the item sent. Postage also very expensive, the same as the cost of the item ordered”

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Posted 7 years ago

“Haven’t received my purchase and no correspondence on delivery day. Sorry not good thumbs down”

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Posted 7 years ago

“Payed for a item to be told the next day they can’t deliver Great shop Excellent communication”

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Posted 7 years ago

“Item was not in stock, although ok on website. Ordered and paid but it was out of stock. Waited some days and checked. Informed out of stock. Staff very helpful and refunded money, but vital days lost.”

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Posted 7 years ago

“Conunication is one thing but being constantly bombarded with emails is another, Please remove me from your mailing list! Ps its five to six in the morning!”

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Posted 7 years ago

“Sent me wrong item then would not answer my emails regarding the problem.”

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Posted 7 years ago

Edwardes Bros is rated 4.9 based on 14,935 reviews