Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,935 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on Monday and still not arrived is it coming by snail post”

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Posted 7 years ago

“After 3 days the order had not arrived. Nor did they know where it was, so order cancelled. Will continue to use Screwfix who are reliable”

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Posted 7 years ago

“Please make it clear on your site that you only deliver some goods locally. I ordered a light diffuser. The offer was accepted then refunded the next day as I am not local.”

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Posted 7 years ago

“*** First class post is about £***”

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Posted 7 years ago

“The order came in seperate delivery. The panel was faulty and the component inside was broken.”

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Posted 7 years ago

“the delivery service and products are top notch, however theres completely no customer service available, i have been calling all your branches , sent a few email no one has ever gotten back to me and i am stuck with products that i would love to return due to mismeasurement”

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Posted 7 years ago

“Some *** used my email address on an account on your website so of course now your automated systems keep emailing me. I've never been anywhere near the UK and will never order anything from you. Please stop using this email address for any communication, as I tried to request via your customer service DAYS ago.”

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Posted 7 years ago

“just going to ring up to see where my order has got to”

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Posted 7 years ago

“Ordered, and was invoiced for, a 1/2" brass lampholder. However I was sent a 1" one!”

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Posted 7 years ago

“Cpuld.not provide what was asked for and had to refund.”

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Posted 7 years ago

“Delivery by DPD. Appalling. Told it would be with me between 14:00 and 15:00 by test. Stayed in especially. Never arrived. At 18:00 tracked DPD - told I was the next delivery. Checked 10 minutes later on line, and was told that delivery had been attempted, no one was in and a card was left. No delivery was attempted, no card was left, I was in all the time. Collected delivery the following day myself. So, in summary - I paid for delivery and had to collect it myself!!!! Not impressed. My contract with your client was not met in full and I have paid for a service not provided. Edwardes need to sort it out. Also, I am not prepared to deal with a Feedback Company. Suggest you pass this to your client for them to consider their next move. Will not be recommending them to anyone!”

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Posted 7 years ago

“Not replied to email after first 2 of the 10 bulbs supplied failed / did not work.”

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Posted 8 years ago

“Item delivered was dirty and lightly scratched . It looks used. I've had no reply to an email pointing this out over 3 days although this did include the weekend.”

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Posted 8 years ago

“Nobody showed to deliver as I was in and working on the front door all day. Just got a message saying that you tried to deliver? I think the rain puts delivery guys off getting out of vans.”

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Posted 8 years ago

“Paid over £*** for postage and still not received item costing only £***.called Edwardes on Friday 1 st and put on hold then told was posted out Royal Mail on wed and to call back if not received by next week.still not received today 2nd.terrible service”

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Posted 8 years ago

“2nd item to be delivered late in last 2 weeks. Not a next day service. Spoke to company and they said they would look into the late delivery but never phoned me back”

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Posted 8 years ago

“Very disappointed to find that after I placed my order I was contacted by email to say that instead of free postage as indicated in the final price I was to be charged £*** because I live Northern Ireland. If I didn't want to pay the order would be cancelled. No-one bothered to reply to my email response so I phoned up & gave my authority to pay the £*** as I wanted the goods quickly. Today I find that actually £*** has been debited from my account so I'm not happy at all with this company. £*** for delivery of 10 LED light fittings is ridiculous.”

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Posted 8 years ago

“Delivery was to take place on 27/11. Still no item and no update from the carrier.”

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Posted 8 years ago

“Sorry to say my order hasn’t arrived DPD should have delivered. I received updates as to when they would arrive by email but they didn’t arrive. I then received an email stating they had tried to deliver but no one was in. They stated they had left a card through the door. This isn’t true. We were in no one called and no card was left. They say they will deliver on Monday I wait to see what happens”

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Posted 8 years ago

“told order would be del on a date but this did not happen sent email and then had to phone”

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Posted 8 years ago

Edwardes Bros is rated 4.9 based on 14,935 reviews