Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.84

4.8 Rating 14,386 Reviews

97 %

of reviewers recommend Edwardes Bros

4.8

Based on 14,386 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, I got charged twice and have sent you an email Thanks Mary”

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Posted 4 years ago

“Great product but delivery process is awful. DPD failed to deliver our last order twice & we had to spend too much time resolving their problem. We place a lot of orders for alarm equipment but if this happens again we will be going elsewhere.”

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Posted 4 years ago

“I still have received my order waiting for a response not happpy”

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Posted 5 years ago

“I ordered a 2k Hyco Accona wall heater a week ago but it has not arrived. ***”

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Posted 5 years ago

“I had a new keypad installed which was faulty, I paid someone 50 pounds to install, called up the company said cannot refund or exchange until I pay someone to come again and remove and return. Further to this the manufacturer needs to check the device and once approved it will be refunded. I have to stick with the faulty keypad lock, which is hit and miss. I spoke to a gentleman who was not helpful on the line ***, company return policy is lengthy and not helpful for this situation and will try fobbing you off to the manafufacturer inititially. I was left with a situation of either buying a be keypad or returning the old one which both would cost me without the guarantee of a refund as manufacturer need to approve. I will stick with the faulty device for the time being but it’s very temperamental.”

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Posted 5 years ago

“The use of DPD as a courier is detremental to your company. I was forced to remain at home for 3 days as y they could not deliver on the agreed date of 2/1/2019 finally delivered at 6 pm on 4/1/2019 after returning the parcel to the depot the previous day -even though the tracking said it would be delivered the previous day. Not happy. Change your courier!!! Cannot give a star rating as i was messed about too much. Can't send this unless you get a star rating so 1 it is.”

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Posted 5 years ago

“First time I've used your service, materials to delivered yesterday as yet still waiting can someone confirm when i will receive as i was to start the job tom. ***”

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Posted 5 years ago

“No communication since placing my order.Deliivery was today Still waiting .Paid elictrcioan for no work”

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Posted 5 years ago

“Conunication is one thing but being constantly bombarded with emails is another, Please remove me from your mailing list! Ps its five to six in the morning!”

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Posted 6 years ago

“Perhaps I could give you a review when I actually receive my order”

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Posted 6 years ago

“I ordered lights and you sent me something else No returns plan I will have to pay for the return I recorded the correct item by phone which should have arrived today (Monday) You are asking for a rating but the lights haven’t arrived My electrician is booked for Tuesday morning but I have no fittings.”

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Posted 6 years ago

“I looked at the part number on my ceiling light box and googled it. This took me to your website and showed me the item which I required and I pressed the link. YOU sent me the wrong item Then you blamed me, No return plan. I can send the wrongly issued items back but I have to pay the postage. I definitely had a picture of the lights I required, my electrician has now moved on and I have to get him back to fit 6 lights. That’s another morning at £*** per hour.because YOU sent the wrong item”

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Posted 6 years ago

“Very disappointing, first delivery date cancelled by them on day of delivery another day provided waited in all day no delivery. So far I would NOT use them again”

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Posted 6 years ago

“Ordered, and was invoiced for, a 1/2" brass lampholder. However I was sent a 1" one!”

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Posted 6 years ago

“My delivery didn't arrive. Maybe you should use a different delivery company.”

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Posted 6 years ago

“Price was good and quick delivery. Sadly a small Infra-Red Wall Heater which came in it's own packaging was dumped in a massive 1200mm x 400mm x 300mm box with another broken box inside. They had used me to get rid of their *** I had to take the box to the dump as it was too big for our recycle bin. Wouldn't use this company agian.”