Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 15,019 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 15,019 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would recommend you to others.”

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Posted 9 years ago

“Good selection of products, quick an easy ordering and speedy delivery. I've used them before and will use them again”

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Posted 9 years ago

“Service was great, but there should be an overseas option for delivery. I got the product sent to my sister in Norwich and she has forward it to me in New Zealand. Cheers ***”

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Posted 9 years ago

“Delivered product on time eve when I changed the delivery date. It was all done easily online and I was kept updated by them.”

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Posted 9 years ago

“Good service arrived in 3 days”

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Posted 9 years ago

“Good service and quick delivery. Prices cheaper than any other store.”

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Posted 9 years ago

“Ordering process very good. Delivery arrived today well half of my order arrived Tuesday, ordered on web Sunday. Only 1 of 2 was delivered and the item I needed the most didn't make it. Got to wait another day now. Hopefully tomorrow . These things happen but frustrating all the same.”

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Posted 9 years ago

“Very happy goods arrived in good time would use again”

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Posted 9 years ago

“Courier's website did not work at first, creating confusion, but they delivered and sorted everything out fine in the end.”

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Posted 9 years ago

“I found a part on Edwardes that I could not find elsewhere. Thereafter service was impeccable.”

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Posted 9 years ago

“none”

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Posted 9 years ago

“Good service very helpful”

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Posted 9 years ago

“Service was efficient and delivery prompt. Will definitely recommend.”

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Posted 9 years ago

“Clear , easy to use website - prompt delivery and efficient tracking system. Keener pricing would be my only suggestion for improvement . I would certainly recommend this company.”

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Posted 9 years ago

“Quality of goods is good. Customer support also.”

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Posted 9 years ago

“Exactly how it was described”

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Posted 9 years ago

“The website was quite clear and easy to use, as was the ordering and payment process. My goods arrived just 2 days after ordering and carriage was free as my order was over ***. I was given one day's notice by email and text message of the delivery date and (one hour) time-slot, with option to change this if desired. The carrier delivered exactly on schedule. The items ordered were all present and correct, and adequately packaged. My only criticisms of the website is that free delivery is prominently advertised for orders over *** in total. But this figure is ex VAT, which is potentially misleading as item prices are all displayed VAT inclusive, so it can be difficult to check that your order qualifies for free delivery. I think this is a bit disingenuous, and it would be fairer and easier if the free delivery figure was shown VAT inclusive - i.e. ***. Also when placing my order I was not given an expected delivery date date. I only knew when to expect delivery when I received an email and text message the following day. Apart from the above issues I was satisfied with the ordering procedure. Fortunately I have not had to contact the seller about my order so cannot comment on their customer support. Based on my limited experience to date I would be happy to recommend the seller to others.”

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Posted 9 years ago

“I was very happy with the speed of delivery and the full information provided on the progress of the order. Since I was in the shower when the order arrived, it was taken beck to the depot, from where I collected it. I would have preferred to have the option, at time of order, of giving instructions to leave the parcel in a specified location. (Perhaps there was such an option but I failed to see it, in which case it would merit greater prominence).”

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Posted 9 years ago

“Maybe next day delivery!”

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Posted 9 years ago

“I received a 1mtr width roll in place of the 2mtr advertised. I have to say though I was very impressed at the speed this was rectified. Everyone makes mistakes from time to time, how you deal with rectifying them is in my experience the way to retain customers, and I cannot fault the service I had.”

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Posted 9 years ago

Edwardes Bros is rated 4.9 based on 15,019 reviews