Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,872 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, quick delivery, would use again. 1 star deducted as description of item on website was wrong and I had to confirm what I should order.”

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Posted 9 years ago

“One item out of stock but they informed me by phone and agreed to send the item as a follow-up delivery as soon as it was available. One item not stocked - so I had to make up a less satisfactory alternative. Otherwise - nearly excellent!!”

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Posted 9 years ago

“Internet site update required I accessed your site through face book on my I pad”

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Posted 9 years ago

“Great service.. Speedy delivery. Many thanks will definitely use again ..”

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Posted 9 years ago

“Only issue with Edwardes was clarifying an inconsistency in description of the product - Vent-Axia extractor fan - when viewed in a basket prior to ordering. Once I emailed Edwardes direct this was quickly resolved and the product delivered very promptly., and the description will doubtless be corrected. Good prices good service, just that minor issue with the online details.”

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Posted 9 years ago

“Your customer service proved to be excellent, *** went to great lengths to overcome delivery problems. I suggest you look again at you delivery options. Interlink are useless.”

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Posted 9 years ago

“Good price and very quick service, goods arrived next day. (SWA armoured cable)”

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Posted 9 years ago

“Excellent service. Would have given 5 stars but for the cost of postage. I would have been happy with an option that did not require a signature.”

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Posted 9 years ago

“The service was quick and efficient. They only had 9 of the 10 items in stock so called me to check if it was OK to credit me for one and deliver just 9. However I'm still waiting for the credit!!”

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Posted 9 years ago

“Good service very helpful”

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Posted 9 years ago

“I was expecting dispatch on the same day of ordering, unfortunately this did not happen.”

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Posted 9 years ago

“Service as expected. Prompt & efficient.”

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Posted 9 years ago

“one globe light different from the other 2.”

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Posted 9 years ago

“Excellent to be able to order cable by the metre. Good pricing and fast service. Whilst there was only cable on the order, the box had obviously been reused (no issue with recycling) but was not in good condition. Would certainly look to use Edwardes again.”

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Posted 9 years ago

“Excellent ordering system with very prompt delivery. Just one point, the parcel was left by the front door when I had requested for it to be left at the rear porch. I received it okay of course, but it could have been spotted by passers by. Fortunately I do live in a fairly quiet area.”

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Posted 9 years ago

“v good. good value. delivery good but little slow compared to ***”

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Posted 9 years ago

“I was very satisfied. The only niggle was that one line item was unexpectedly absent - it turned out it wasn't immediately available, but I don't think there was anything about that on the paperwork. On contacting supplier I was immediately offered either a refund or it being shipped when it was available - the latter I accepted. Would have been five stars had I been told at order time it was out of stock, but it wasn't a big deal.”

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Posted 9 years ago

“Edwardes - great! Interlink Express/DPD - not so great. Product supplied was not as per the description & illustration on the website - a BETTER product was supplied, to Amendment 3 spec, which is what I really wanted anyway, but couldn't find on their website (or on anyone else's). So very happy about that. The carrier advised me Thurs eve by text that delivery would be on Friday. So far so good. Waited in, but nothing arrived by Friday lunch. On checking emails, found they had sent one on Thurs to say that Fri morn I would be informed of a 1-hour delivery slot (why couldn't they have also said that in the text msg?). Anyway no slot info arrived anytime Fri, not by text or email - and also no delivery. Then later on Fri got another email to say delivery would be on Monday!! YES - Got a 1 hour slot msg on Mon morning (text and email), and the delivery was within the slot. So OK in the end, but frustrating waiting in all day Fri for a no-show delivery. Surely they could have sent me a text during Fri morning to say the delivery was delayed.”

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Posted 9 years ago

“Good fast service”

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Posted 9 years ago

“Ordered two items, but only one received.(despatch quickly) On ringing was told the other one had just come into stock - would have liked to be informed beforehand, but still despatched quickly.”

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Posted 9 years ago

Edwardes Bros is rated 4.9 based on 14,872 reviews