I had a new keypad installed which was faulty, I paid someone 50 pounds to install, called up the company said cannot refund or exchange until I pay someone to come again and remove and return. Further to this the manufacturer needs to check the device and once approved it will be refunded. I have to stick with the faulty keypad lock, which is hit and miss. I spoke to a gentleman who was not helpful on the line ***, company return policy is lengthy and not helpful for this situation and will try fobbing you off to the manafufacturer inititially. I was left with a situation of either buying a be keypad or returning the old one which both would cost me without the guarantee of a refund as manufacturer need to approve. I will stick with the faulty device for the time being but it’s very temperamental.