Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,872 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a delay due to my item being out of stock, I was not informed and had to chase up, the only reason I did not give 5 stars. However, once item was available delivery was arranged and I was kept informed of the delivery date and time via email. Would use this company again.”

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Posted 9 years ago

“Ordering process very good. Delivery arrived today well half of my order arrived Tuesday, ordered on web Sunday. Only 1 of 2 was delivered and the item I needed the most didn't make it. Got to wait another day now. Hopefully tomorrow . These things happen but frustrating all the same.”

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Posted 9 years ago

“Exactly how it was described”

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Posted 9 years ago

“Good web-site, easy to navigate and easy to order. Delivery is very quick and on time. No hesitation in using Edwardes again.”

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Posted 9 years ago

“Good. Very punctual.”

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Posted 9 years ago

“The website was quite clear and easy to use, as was the ordering and payment process. My goods arrived just 2 days after ordering and carriage was free as my order was over ***. I was given one day's notice by email and text message of the delivery date and (one hour) time-slot, with option to change this if desired. The carrier delivered exactly on schedule. The items ordered were all present and correct, and adequately packaged. My only criticisms of the website is that free delivery is prominently advertised for orders over *** in total. But this figure is ex VAT, which is potentially misleading as item prices are all displayed VAT inclusive, so it can be difficult to check that your order qualifies for free delivery. I think this is a bit disingenuous, and it would be fairer and easier if the free delivery figure was shown VAT inclusive - i.e. ***. Also when placing my order I was not given an expected delivery date date. I only knew when to expect delivery when I received an email and text message the following day. Apart from the above issues I was satisfied with the ordering procedure. Fortunately I have not had to contact the seller about my order so cannot comment on their customer support. Based on my limited experience to date I would be happy to recommend the seller to others.”

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Posted 9 years ago

“This ignitor is good quality and works perfectly. My only problem was the postage charge which doubled the price. I am sure I would have done better if I was an electrical contractor with a big order. No complaints though at least I could fix the job. Regards ***.”

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Posted 9 years ago

“I had a query about the part i purchased, when i rang the technical dpt i was directed to the company who were supposed to have supplied Edwardes, to find that that supplier didn't actually supply that part. The system needs updating to give correct information.”

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Posted 9 years ago

“Shame you do not answer the phone on Saturday .”

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Posted 9 years ago

“I left instructions for the goods to be left in the garage, they were left with a neighbour who couldn't lift the box!”

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Posted 9 years ago

“You provided provide fast delivery. Your free delivery threshold is a little high. Package was secure and undamaged. Your method of packaging was a bit untidy and difficult to unpack, left me with more rubbish than I thought necessary.”

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Posted 10 years ago

“Good service prompt delivery very efficient”

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Posted 10 years ago

“ight is great but meter leads don't fit, thankfully at £7.95 not a great loss.”

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Posted 10 years ago

“Fast prompt service Well done”

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Posted 10 years ago

“Packaging was not very good as items sent fairly loose. Delivery forecast system remains is uselss as you do not get the promised E-mail in the morning but less than an hour before courier arrives which for me has tended to be late morning or middle of the day.”

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Posted 10 years ago

“I have found that the company has always provided good quick service”

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Posted 10 years ago

“Supplied wrong part at first but dealt with the error very quickly and efficiently”

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Posted 10 years ago

“Very helpful and responsive. Would have given 5 stars if the paperwork had made clear that the missing item was going to follow and the receipt had made the whole situation clear. It would have saved me a precautionary phone call. Back order item was delivered on Sunday afternoon - a first for me! Will happily use Edwardes again.”

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Posted 10 years ago

“Very prompt professional service”

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Posted 10 years ago

“Easy to purchase, unfortunately parcel was not delivered next day but the issue was resolved very quickly!”

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Posted 10 years ago

Edwardes Bros is rated 4.9 based on 14,872 reviews