Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 15,016 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 15,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery on time as promised”

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Posted 8 years ago

“Exerlent service,Wrong item was delivered by mistake,but was rectified and right items were delivered next day.Very pleased with the service. Would recommend to others.”

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Posted 8 years ago

“Security system ordered from Edwardes Bros online. It was delivered next day and was expertly packaged. Unfortunately wrong item had been sent. Rang up and it was sorted out immediately, including collection of first package. Top customer service from Tony. Thanks. Would have awarded 5 stars if not for the "hiccup".”

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Posted 8 years ago

“It is too soon to request a review as I have not yet received my order!”

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Posted 8 years ago

“The order came on time. However, the order invoice stated the correct product number ***. I received *** which is technically the same light BUT the switch is the opposite end. Therefore the light is effectively upside down with the switch quite difficult to get to. There was no point returning a I can work around it. However, it was not the correct product.”

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Posted 8 years ago

“Very prompt delivery..hassle free”

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Posted 8 years ago

“On-line purchase. Purchased item as promised!”

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Posted 8 years ago

“Great price and service from the team at Edwards, called them up to confirm the bulbs were the correct ones and placed the order online, the price was the cheapest i found online, had the bulbs the next day”

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Posted 8 years ago

“Original Order, lost, stolen or mis-placed and I had to contact Sales via e-mail to ask where my Order was or when I was likely to receive it. Your Sales Representative, ***, replied promptly and took ownership of my query and arranged for a replacement Order to be sent out by Recorded Delivery, doing exactly what he said he was going to do. My Order arrived as specified in good condition. I cannot thank *** enough for getting this matter sorted out for me and his prompt replies to my e-mails, he actually restored my faith in Edwardes Bros. If Edwardes Bros. have a Staff Recognition Scheme for Customer Support, I would sincerely recommend that *** would be entitled to some recognition for his handling of this matter. Thank you.”

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Posted 8 years ago

“This was the first time I used Edwardes. The ordering process was clear and the items arrived on time, good service. I will use you again.”

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Posted 8 years ago

“Great product. Good service. Great communication.”

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Posted 8 years ago

“Everything good apart from wrong address on delivery notice!”

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Posted 8 years ago

“I make a habit of never awarding stars or reviewing, but must do so in your case. I ordered what I assumed was an esoteric piece of equipment which would take ages to appear and then be wrong/damaged/didn't work. I don't know about the working yet - it'll take me time to get around to it, but the speed and ease with which it arrived was exemplary. I doubt whther I'll ever find myself recomending 200m of armoured wire to anyone but would be happy to do so should the situation arrise.”

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Posted 8 years ago

“Found item at the right price,although it was not a genuine part. Delivery was quick”

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Posted 8 years ago

“Status and trackingUpdates are good. But too many especially as the courier sends the same as well. Don't need confirmation of delivery only if didn't succeed in the advised time window”

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Posted 8 years ago

“All good”

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Posted 8 years ago

“Prompt delivery. No problems.”

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Posted 8 years ago

“Everything was fine except that one of each of the multi packs of bulbs was broken. Price, delivery and process was good. I just need 2 bulbs to replace the broken ones or some money back”

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Posted 8 years ago

“Did not have all the lamps I required. This make P&P very expensive.”

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Posted 8 years ago

“communications”

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Posted 8 years ago

Edwardes Bros is rated 4.9 based on 15,016 reviews