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Eden Verandas Reviews

4.7 Rating 552 Reviews
94 %
of reviewers recommend Eden Verandas
Company Reviews Metrics Info
4.7
Based on 552 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Eden Verandas Reviews

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous
Anonymous  // 01/01/2019
Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
D & L Rawcliffe
Verified Reviewer
“After meeting with Eden’s salesman in March 2022 we ordered and paid our deposit and we’re quoted approximately 12 weeks for installation. Marvellous we enjoy our veranda in the Autumn sunshine. Wrong ! The reality is July our order was sent to Germany then nothing heard from Eden for 3 months, after e-mails, frustrating telephone calls we were told our veranda would be at Farnborough on 24th October & informed installation would be ‘shortly thereafter’ . Wrong again ! The reality is December 5th delivery & installation 6th wrong again ! Delivered on the 6th installation on the 7th. Unfortunately 4 large panes of glass were cracked on the lorry, never mind we should get it completed by Christmas, wrong again ! After chasing non- customer services and asking three different members of staff ( I can name them) nobody has the decency to call us back and gives us a delivery date for glass which is available & cut here in the UK. New year comes & 9 weeks later we are here on 13th February 2023. At this point I have to say the fitters, delivery team, and Steve the technical surveyor have all been superb. But we are still missing some parts to complete so I’m expecting another 9 weeks before we actually get finished, that’s a year since first contact and on hindsight the worst decision ever. Eden do not answer the telephone, certainly do not return calls, their customer care is non existent, delivery dates are plucked from the iCloud, shame as the product is typically German 1st class. Conclusion :- If you’ve got £25,000 to spare and want to buy a years worth of stress then contact Eden Verandas on the other hand, if I were you I’d go on a World Cruise instead, much better for your health ! I wouldn’t recommend Eden to anybody.”
Helpful Report
Posted 1 year ago
Dear D & L Rawcliffe, Thank you for your review. We’re pleased that you are happy with our surveyor, delivery and fitting teams and apologise that our communication has fallen short of your expectations and the high standards we set for ourselves. We’re sorry that there have been delays to both the initial installation and our return to fit the missing parts. I can see that we have booked an appointment to complete the required work on 14th April and trust that you will be very happy with the finished product. Kind regards, The Eden Customer Service Team
Posted 1 year ago
T Hooper
Verified Buyer
“I placed an order for a glass room in early July. I feel at £23k thats a substantial order but feel let down with delivery. First date was 17th October. Then 31st October now they are saying 5th December but cant install it until 21st December which isnt convenient as we are away just before Christmas. I was hoping to use this is lovely new room for Christmas and have furniture waiting to be delivered. Girl on the phone basically said 'Well what are you going to do about it if we cant install it earlier' quite frankly I feel like cancelling it im so disappointed. So update they have just managed to find a slot next week to install my room for which im really grateful and pleased!”
Helpful Report
Posted 1 year ago
L NYE
Verified Reviewer
“We placed our order in late June and were initially promised a fitting date in September but still waiting. I completely accept that delays have occurred that have been out of Eden Verandas control such as delays at Ports but communication has been extremely poor throughout. We stipulated when we placed our order that we needed our garden room before Christmas and were told this would be the case something I very much doubt. I hope I am proved wrong! We have been told that there were delays with importing the goods, next the goods had arrived but windows that are manufactured in the UK have been delayed and the latest is 'they require a few more weeks to finalise fitting' as their fitters are busy. We phone and email regularly but do not get a response, I called yesterday at 1.30pm and was told the lady I needed to speak to was at lunch and would not be able to return my call as she finished work at 3pm. I will add that at no time have we been anything but polite to the staff. If you decide to use this company I hope your experience is better than ours has been todate.”
Helpful Report
Posted 1 year ago
We're so sorry for the unfortunate delays installing your glassroom. We are currently working hard to mitigate the effects of supply chain issues within the construction industry, without compromising on quality and thank you for your patience. We now look forward to completing the installation before Christmas and trust that you will be delighted with the finished glassroom.
Posted 1 year ago
H Broughton
Verified Reviewer
“If I could give no stars it would better reflect the real score 93% on this review site poppycock... this Company has left me with a unfinished £40,000.00 glass veranda that's not fit for purpose. My story starts back on November 16 2021 and that is when my nightmare began when Geoff Lloyd conned me into believing they only have in house installers which is a complete lie because that's exactly what they use sub contractors. Sub contractors who are unqualified split between other companies ie Crocodile during fitting your job exhausted stressed resulting in substandard installation, the company return to renege on agreement about how to make it right because after making me wait for another 6 months they have decided to cut corners to fix a already shoddy install. If I knew then what i know now I would avoid this company like the plague. I was blatantly lied to by the salesman in order to get a signed contract I was then promised it would be a complete rebuild basically. They cancel dates show up with workman unfit to do job due to injury or only 1 guy shows up because the others are unreliable I have been left with a mess 16 months after that conman sold me a lie taking my life savings I only wish you could put photos on here”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The glass room that I waited about 6 months for has been nothing but a nightmare with constant leaks and slow and disinterested customer service. I would not recommend and sadly wish I had never had it installed.”
Helpful Report
Posted 5 months ago
Thank you for taking the time to let us know about your experience. Having reviewed our records, I can see that your installation unfortunately needed to be postponed after it became apparent that planning would be required due to previous extensions. We understand how frustrating this must have been for you and sincerely apologise for the wait. We are also extremely sorry to hear that there is currently a leak. We look forward to visiting you on the 30th to put this right and hope that you will be pleased with your glass room, once the remedial work has been carried out. Kind regards The Eden Customer Service Team
Posted 5 months ago
H Broughton
Unverified Reviewer
“Poor customer service Substandard construction Unqualified fitters Once it all goes wrong they take forever to fix and cit corners Avoid at all costs”
Helpful Report
Posted 1 year ago
Hello Helen Thank you for taking your time to leave this review. I'm sorry you haven't had a positive experience with us. I've reviewed your records and can see that we are returning to site to complete the remedial work on Tuesday. We will be sending the specific engineers you have requested but would like to take this opportunity to assure you that all of our installation teams are fully trained in Weinor products in any case. We sincerely apologise for the stress and inconvenience caused to you as a result of the remedial work taking longer than anticipated to complete and look forward to completing the glass room and decking to our usual high standards. We are committed to putting things right for you and trust that you will be pleased with the final finish. Kind regards The Eden Customer Service Team
Posted 1 year ago
Anonymous
Verified Reviewer
“Having placed an order for a cube in may we were advised this may take 12 to 18 weeks for delivery. This was installed some 26 weeks later. Incorrectly manufactured with the roof glass not sealing. Assembled with the legs out of plumb. Aluminium cut on artificifical grass endangering our pets. Why the patio or drive was t used has still not been explained! No product knowledge. Even the sales team aren’t aware that the product is German. Drilling through the down pipe and demanding final payment. Damage to the cross member. Not an apology or explanation from anyone at Eden”
Helpful Report
Posted 1 year ago
Good afternoon We're extremely sorry about the issues related to the installation of your cube and disappointed with our performance. I note from our records that a substantial gesture of goodwill was applied to your account and that the issues are now resolved to your satisfaction. We take on board your feedback and will strive to do better in the future. Kind regards The Eden Customer Service Team
Posted 1 year ago
S
Unverified Reviewer
“I am very pleased with the Glass Room. It is very beautiful, very comfortable to eat, sit, work and play in there ! My child and I are in it, all the time ! The finish is stunning, the material are very good quality (especially the sliding doors) and it looks very high standard. A veranda from Eden Verandas definitely adds value to your property (more than what you have/will spent for it). The journey was not easy. It was a complex and difficult project due to some very odds shapes throughout the facade of the house. Eden Verandas made no mistake in the conception with security and solidity in mind. The only issue was a mistake made in the order. I ordered in December, but in March, they came for installation with the wrong beams (size)… So they came back in May, but with some missing parts…. With Covid and us being away in the summer, it was only finalised few weeks ago… It is not easy to deal with a project that stops and goes, twice. Therefore some parts got damaged along the way because not protected in between. But in the end, Eden Verandas were extremely professional, truly trying their best under exceptional circumstances and provided compensation that reached my satisfaction. We are humans and we all make mistakes. In the end, it was dealt with high professionalism and kindness. A big thank you to Andrew L. and Emma S., it was a pleasure to work with you. I highly recommend Eden Verandas.”
Helpful Report
Posted 3 years ago
B Rule
Verified Reviewer
“A pleasure doing business with a company determined to provide the best possible service. Could not have been more helpful. Did not make promises they could not keep and the staff who delivered and erected were efficient, polite and helpful in every way. I would recommend them without hesitation.”
Helpful Report
Posted 4 years ago
"
Unverified Reviewer
“Slightly tricky one this because we had a fault with the fixing of our new awning which took a very long while to identify and rectify. Also, we were subject to lengthy delays in the original installation. However, that said, the actual product is excellent, while the help, support and tolerance provided, especially by the customer support team, was exceptional, and the engineer who finally solved and fixed the problem went far beyond the call of duty . We undoubtedly were faced with a tricky and probably unique situation for which no blame could conceivably be attached to either product or personnel. The only criticism which prevents a 5 star rating are the long delays which were incurred. Overall, highly recommended”
Helpful Report
Posted 2 months ago
H Bossman
Verified Reviewer
“We had an open verandah installed in 2020. We were initially happy with the price and product but it started to rust through in several places which we noticed last winter. I sent pictures to Eden Verandahs this April as we are still well within the guarantee period and they were initially helpful saying this that they would arrange an engineer visit. However we heard nothing and I e mailed again after three months. They responded that it was their busiest time, although I suppose it wasn't their busiest time threee months previously when I raised the matter, and they would come back to me 'as soon as we have a date'. I have tried telephoning but they will not commit to even making an initial visit saying they don't know when they will be in the area, which is Dorset, although they advertise nationwide. It is now over seven months with no action at all apart from a small tin of paint (I assume) arriving a couple of months ago. I think they are just hoping I'll lose heart and go away. An unsatisfactory product for the money and very poor service in breach of their waranty”
Helpful Report
Posted 4 months ago
Hi Hendrik Thank you for your review of our company. We’re pleased to hear that you were originally happy with the veranda but apologise for the delay in sending an engineer. Unfortunately it appears that, due to human error, the original request for a site visit was not passed on to the correct team member on this occasion. We’re so sorry for this oversight and extremely glad that you contacted us again. I can see from our records that we are now scheduled to attend next week and we very much look forward to seeing you and to putting things right. Kind Regards The Eden Customer Service Team
Posted 2 months ago
Mrs Dixon
Verified Buyer
“Top bracket for everything. Very happy with all the engineers that have been. Highly recommend eden verandas to everybody”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Paid for them to get planning permission Arrived to put it up but never got planning permission Bad telephone calls very unhelpful”
Helpful Report
Posted 5 months ago
We're so sorry that planning has been denied for your glass room. Though we are immensely sympathetic to your situation, we must point out that we only went ahead with the installation on the basis of the waiver that you signed. We will continue to offer any assistance we can, should you decide to appeal this decision, and hope that the outcome will be successful. Please do not hesitate to contact us if there is anything more we can do to help. Kind regards The Eden Customer Service Team
Posted 4 months ago
S Bradley
Verified Reviewer
“Glass room is excellent and we are pleased with the finished product, but dealing with the company is difficult. Our 5 day installation took 14 weeks to complete, we had to chase them constantly to find out what was happening, fitters arrived but the product didn’t. I can not recommend Eden.”
Helpful Report
Posted 8 months ago
Dear Mrs Bradley Thank you for your review. We apologise again for any stress and inconvenience caused to you as a result of the several remedial visits that were unfortunately required to finish the installation to our usual high standards. We are pleased to hear that you are happy with the finished product and hope you will continue to enjoy your veranda and under-shade for many years to come. Kind regards The Eden Customer Service Team
Posted 8 months ago
" Jenkins"
Verified Reviewer
“The ease of the process altogether was easy- ordering , delivery and installation. Although it did take longer than anticipated due to supply it worked out okay in the end with the installation carried out in the sunshine. It was all coordinated( measurement visit, delivery of equipment and organisation of installation team) and worked well. Any queries I had were dealt with immediately by the sales team ( Gemma) I was particularly impressed with the Installation Team( Simon and Bradley) from up north who worked long days, hardly stopping and were courteous and a pleasure to have on site. A true northern tonic to have here in South Wales!!!”
Helpful Report
Posted 10 months ago
Mrs Shannon
Verified Buyer
“Excellent service”
Helpful Report
Posted 1 year ago
T Hooper
Verified Reviewer
“My glass room was installed in November but as yet we have not been able to use it. Firstly even though its well ventilated the condensation drios on you all the time making all tge furniture damp plus its not sealed properly against the outside wall and leaks. Ive been waiting for someone to come and inspect it for weeks but they just keep thanking me for my patience. Its been a total waste of money and wouldn't recommend it.”
Helpful Report
Posted 1 year ago
Hi Tess We're sorry you are experiencing condensation and that there is some water ingress through the lead flashing. Though some condensation is normal, (and we would recommend heating and ventilating the room or installing a dehumidifier to reduce this as far as possible), I can confirm that we have an appointment for an engineer to investigate the issue and remedy the leak next Thursday. We sincerely apologise for the wait and look forward to seeing you soon. Kind regards The Eden Customer Service Team
Posted 1 year ago
J And Lynda Gainer
Unverified Reviewer
“Paid for them to get planning permissions. They erected the veranda so we assumed they had got the permission,but they hadn’t,and we may have to have it removed”
Helpful Report
Posted 1 year ago
Good afternoon John & Lynda Gainer, Thank you for your review. Having reviewed our records I can see that we had followed your instructions to proceed with your order. I understand that you are in direct contact with one of our directors who had offered for us to appeal on your behalf and to provide any assistance required during the appeals process. We wish you the very best in this process and remain committed to helping in any way we can to achieve a successful outcome. Kind regards, The Eden Customer Service Team
Posted 1 year ago
S Langston
Unverified Reviewer
“In spite of a long delay due to unforeseen circumstances, the installation day was excellent. Staff very friendly and cheerful and all went without a hitch. We are very happy with the new awning.”
Helpful Report
Posted 1 year ago
A Sheffield
Verified Reviewer
“Delighted with Eden Verandas from the start right through to the installation and completion. All staff were friendly and professional. Our veranda is just what we wanted and have already used the patio all day with our grandchildren.”
Helpful Report
Posted 1 year ago
Eden Verandas is rated 4.7 based on 552 reviews
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