Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 694 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. Very happy with the final product. I would recommend Eden verandas”

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Posted 1 month ago

“Lovely job, nice lads.”

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Posted 3 months ago

Dear Mr Webb Thank you for your positive review! We're glad to hear that you were happy with the job and that our team made a good impression. Your feedback is greatly appreciated and motivates us to keep doing our best. Please let us know what more we could do to achieve 5 stars. Many thanks, The Eden Verandas Customer Service Team

Posted 2 months ago

“The final installation was fantastic with set dates and very professional outcomes. My Glass room looks stunning and adds a beautiful new dimension to my Patio. The only slight problem I had was that it took 9 months to finally get my glass house and therefore I couldn’t enjoy it this summer.”

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Posted 5 months ago

“Happy with installation very professional and a good finish.”

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Posted 1 year ago

“Final product outstanding. The erection team were thorough and very pleasnt to deal with. The planning process was somewhat drawn-out and frustrating given the length of time from ordering to final delivery and erection. (9 months).”

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Posted 1 year ago

“Very efficient with their repair- friendly service too”

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Posted 1 year ago

“Slightly tricky one this because we had a fault with the fixing of our new awning which took a very long while to identify and rectify. Also, we were subject to lengthy delays in the original installation. However, that said, the actual product is excellent, while the help, support and tolerance provided, especially by the customer support team, was exceptional, and the engineer who finally solved and fixed the problem went far beyond the call of duty . We undoubtedly were faced with a tricky and probably unique situation for which no blame could conceivably be attached to either product or personnel. The only criticism which prevents a 5 star rating are the long delays which were incurred. Overall, highly recommended”

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Posted 1 year ago

“Very efficient very happy”

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Posted 1 year ago

“Fantastic awning, love it. Just a few issues with leaving it for a while before able to do the electrics. Other than that, great workmen who did an amazing job overall.”

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Posted 1 year ago

“I am happy with the verandah installed recently. I am not happy however that at no point was I told it would take 2 days to install which made things quite difficult for me. Please ensure that the cust9mer is told upfront how long it will take.”

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Posted 1 year ago

“Took a lot longer to be installed than anticipated from ordering. Happy with installation and the product now it is installed.”

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Posted 1 year ago

Dear Mrs Mellor Thank you for reviewing Eden Verandas. We sincerely apologise for the initial delays but are pleased to hear that you are now happy with the installation and product. We hope that you are enjoying the full benefits of your new awning during this glorious weather. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Very pleased with end result. However, the delivery was way overdue. Customer service not much help, promising fitting in March but not actually fitted until May. Contractors all very pleasant and helpful.”

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Posted 1 year ago

Dear Mrs Springham Thank you very much for your kind review of our company. We're very sorry that we were unable to install the veranda for several weeks after the provisional fitting date had passed. We thank you for your patience. Please accept my apologies on behalf of the Customer Service Team for not being able to secure an earlier date for you. We are delighted to hear that you are happy with the end result and that our contractors were pleasant and helpful. Kind regards The Eden Customer Service Team

Posted 1 year ago

“This is our second veranda from Eden, having moved home and wanted the exact same for our new house. Love the quality of the workmanship, the simple, modern styling of the veranda and the price is as expected for this quality. Delays in delivery and then issues around available fitters have been a nuisance, I hope this improves in time, I appreciate it is affecting so many industries but you need to keep the clients better informed.”

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Posted 2 years ago

“Our veranda was erected in October 2021 and we used it a lot last summer, when it lived up to expectations. However, some of the decking had not been fixed properly and started to lift up. This has now been rectified reasonably quickly under warranty, by Paul, who apologised on behalf of the company. The cable on one side of the awning tends to jam slightly, and we shall have to keep an eye on that, but there's no need for any intervention at present.”

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Posted 2 years ago

“Very satisfied with product and service”

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Posted 2 years ago

Good afternoon Mr and Mrs Pancaro Thank you for your 4 star rating of Eden Verandas! We are very pleased that you are satisfied with both our product and service. If you have any specific advice as to how we can improve our performance, please drop us a line at customerservice@edenverandas.co.uk. We really value your feedback. Kind regards The Eden Verandas Customer Service Team

Posted 2 years ago

“We have had an Eden Veranda, and then following year have had a blind fitted to veranda. We are very pleased with veranda, and the installation was straightforward and easy. The veranda is an excellent quality product”

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Posted 2 years ago

“Took nearly a year to get our glass veranda installed and nobody was telling us why or when 😡 The team of experts that installed it finally were brilliant.”

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Posted 2 years ago

“Has to wait a long time. Workers were very polite and pleasant.”

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Posted 2 years ago

“The experience I did have was not I was expecting as I did need to wait 3 weeks to replace a damage glass after the installation, lucky i did have a storage for my new outdoor kitchen, but the staff who install was brilliant .”

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Posted 2 years ago

We're so sorry that the original glass supplied was damaged and for the subsequent delays installing your glassroom. Thank you for still awarding us four stars in these circumstances and for your kind comments which we have passed on to the installation team.

Posted 2 years ago

“Due to the way our house is constructed, we required a verandah that could be designed with dissimilar and also sliding walls. From quotation to design, we had excellent service. The arrival of the product was later than expected, due in part to covid restrictions and Brexit. When it finally arrived, the fitting team installed the verandha very professionally. They were very committed to achieving quality of the finishished installation. Regrettable, one panel was cracked (in transit). The replacement panel took a while to arrive and it was a few weeks later that it was installed. However, the work was once again carried out to a very high standard. I would recommend Eden Verandah to anyone thinking of having one installed.”

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Posted 2 years ago

Eden Verandas is rated 4.7 based on 694 reviews