We had an open verandah installed in 2020. We were initially happy with the price and product but it started to rust through in several places which we noticed last winter. I sent pictures to Eden Verandahs this April as we are still well within the guarantee period and they were initially helpful saying this that they would arrange an engineer visit. However we heard nothing and I e mailed again after three months. They responded that it was their busiest time, although I suppose it wasn't their busiest time threee months previously when I raised the matter, and they would come back to me 'as soon as we have a date'. I have tried telephoning but they will not commit to even making an initial visit saying they don't know when they will be in the area, which is Dorset, although they advertise nationwide. It is now over seven months with no action at all apart from a small tin of paint (I assume) arriving a couple of months ago. I think they are just hoping I'll lose heart and go away. An unsatisfactory product for the money and very poor service in breach of their waranty