Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.74

4.7 Rating 832 Reviews

95 %

of reviewers recommend Eden Verandas

Company Reviews

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4.7

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

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Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an Eden Veranda glass room, it cost nearly £20,000, but was worth every penny. I loved it. Then one day one of the panels shattered while I was out, the glass was everywhere, it had been projected across the room and half of my garden. Thank God my grandchildren were not playing near it when it shattered. I contacted Eden thinking their 10 year warranty would cover this, however, they said it wasn't, not really offering a suitable reason as to why it was excluded under their warranty. I have had over 2 months of negotiations with Eden and they have, as a gesture of good will, agreed to replace the panel. The original glass was installed on decking which was deemed a suitable base prior to installation, now they are saying that the damage could have been caused by either the deterioration in the decking or a fault in the manufacture. They have not been able to provide me with a pre installation survey report indicating that the site was assessed as suitable prior to installation. I believe this to be an error on their part. We are at stalemate. I have a room which I cannot use, and facing a huge cost to rectify the damage, which I can not afford being retired. If you are considering buying a glass room from Eden Verandas I would strongly recommend that you consider getting a proper survey done prior to installation, and consider whether you would be prepared for a battle if you need to claim under the warranty, which to me seems absolutely worthless. I am very disheartened that a company like this should be able to refuse repair under warranty without being able to back up their decision with clear terms and conditions in their warranty.”

Helpful Report

Posted 2 weeks ago

Dear Mrs Long, Thank you for taking the time to provide such a detailed review. I was very sorry to learn of the distress caused by the unexpected shattering of one of the toughened safety glass side panels, particularly as you had previously found the glass room to be “worth every penny.” Though we fully appreciate your concern for your grandchildren, please rest assured that toughened safety glass is designed to shatter into small, blunt fragments - as a large pane falling intact could pose a significant risk of serious injury - and at Eden we only use 10.8mm load bearing laminated safety glass in our overhead panels for added protection. Since the glass was subject to stress caused by degradation of the existing decking, this would ordinarily place the matter outside the scope of our warranty. However, we fully appreciate how upsetting and inconvenient this incident has been and recognise that, on rare occasions, spontaneous glass breakage cannot be entirely ruled out. With this in mind, and as a gesture of goodwill, we agreed to supply and install a replacement glass panel free of charge. However, the significant deterioration in the supporting decking timbers, is not covered by our warranty as we were not involved in either the supply or installation of the decking or the impermeable vinyl covering (installed subsequent to our installation) which has restricted ventilation and led to moisture becoming trapped. We do, however, fully understand that this is a frustrating and potentially costly situation, and we are very sorry for the difficulties it has caused. We would advise you to contact your home insurance provider as they may be able to assist with the necessary repairs. In the meantime, we remain committed to supporting you in any way we reasonably can. If you are happy to provide access, our engineer would be able to remove and safely store the remaining side glass panels, which may help facilitate the decking replacement and prevent any further issues. Please let us know if there is a suitable time for us to attend. Warm regards The Eden Customer Service Team

Posted 1 week ago

“Disappointed with ongoing fitting delays However electrician was goo d”

Helpful Report

Posted 3 years ago

Dear Mrs Rouse Thank you for taking the time to provide us with your feedback. We sincerely apologise for the fitting delays and any inconvenience caused. We are happy to hear that the electrician was good as it is very important that our customers have a pleasant experience. We now look forward to attending to the remedial job that remains outstanding at the earliest opportunity. Kind regards The Eden Customer Service Team

Posted 3 years ago

“Equipment supplied was known to be defective but I was not informed until I complained. This caused me embarrassment. Replacement has been promised, but I'm still waiting.”

Helpful Report

Posted 3 years ago

Dear Sir Thank you for your review of our company. Unfortunately our supplier had no dimmable heater controls available at the time of your order so you were supplied with a temporary on/off control. We're extremely sorry to hear that this was not communicated to you prior to installation and would like to take this opportunity to offer our sincere apologies. We now look forward to swapping over the controller as soon as the item comes into stock and we will keep you updated. Kind regards The Eden Customer Service Team

Posted 3 years ago

“Very disappointed! The brochure states:" A glorious Winter's day...enjoy them all from your Eden Veranda." What the brochure and salesman didn't say, was that there is condensation in winter, which will cause water to drip from the underside of your veranda, wetting whoever may be standing/sitting underneath. An all weather veranda only if you invest in towels, squeegees and other accessories to dry the underside of the veranda. Don't even consider keeping furniture under the veranda, if you want your furniture to stay dry. After sales service was non-existent. I have been waiting a week for a call back from a manager. Still waiting!”

Helpful Report

Posted 4 years ago

Thank you for your review regarding your Open Veranda. We understand that you have spoken to our Customer Relationship Manager who has advised the characteristics of a Open Veranda and what can be expected year round with the climate in England. You may experience condensation and driving rain in the Winter which is why we recommend the use of garden furniture. We hope that can enjoy the use your Open Veranda and are certain you will see the benefits of alfresco living, especially in the warmer months.

Posted 4 years ago

“I ordered a large awning in March 2021… with respect to Covid rules this eventually arrived with multiple delays in June 2021. The awning is excellent.. well built and of superb quality… it operates well and I could not complain about it. My problem lies with its casing… the contractors fitted plastic casing which melted and warped badly in the first days -,week. EV responded to my email and pictures however another long wait in which a surveyor arrives and takes measures for ‘made to measure ‘ metal casing. Another long wait and this arrives followed by contractors a week later to fit. This has now been fitted ( November 2021) however while the street view is lovely of the awning ..the contractors made a really bad job with the cut at you the down pipe ( the whole reason for casing). They appear to have cut the metal wrong around the pipe… which I wrongly assumed was made to measure… then placed an irregular off cut shape shape top over it… to cover the original bad cut! it looks terrible! It’s going to rust easily. I reported this last week Wednesday 10/ 11/21 and had no response yet… I have just telephoned Monday 15/10/21 and told someone will respond eventually. No one took the waste large amounts of plastic away from original casing so I’ve had to pay my handy man to dump them today. I am disappointed with the casing and my service now …obviously feel for the price of £10,000 I should get the best service and professional finish to my awning. Happy to show pictures and await EV to ‘eventually get back to me’ and another wasted day probably to have to wait in for survey! Happy to be contacted and happy to provide all pictures!”

Helpful Report

Posted 4 years ago

“We had a new patio built and decided we needed something to shield it from the sun. Eden had a good reputation, so we went to them, the awnings are all made in Germany, you can buy them from a range of suppliers, it is good quality.Unfortunately it does not do the job we wanted, it hardly provides any shelter from the sun! Responsibility for this rests with Eden, we explained what we required to the 'surveyor' they sent, he took measurements and photos and we paid several thousands of pounds, when the fitters came, they immediatly questioned the plans, we referred them back to Eden, where someone looked at the details on computer and made adjustments. From the first sunny day, at 3pm, in mid July, it was clear the awning offered no shade on the patio at all!, several phone calls later, lead to another fitter attending to make some adjustments, which made a only marginal improvement. My advice would be shop around, get several firms to visit and compare what they tell you, hopefully you will then get what you actually want!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review us and our product. We are sorry to learn of your disappointment with the initial fitting. Our installation teams will check that you are happy with the proposed location before proceeding with fitting of the product and we apologise for any confusion regarding the proposed height. Customer satisfaction is important to us and we hope that following our Engineers visit to adjust the pitch of the awning, you will be able to enjoy the product for years to come.

Posted 5 years ago

Eden Verandas is rated 4.7 based on 832 reviews