Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 709 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 709 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My review was 3 months a go. The problem still isn’t fixed and no it’s not the decking that is the problem. There has been a leak before the the decking was fixed which is logged your end as were the visits. I regularly ensure all drainage vents are cleared. There is a gap in the corner fixture that has leaked from the start. Please please can we fix this problem once and for all. With 6 week intervals between visits its now 4 months and still a leak….no end in sight. Aftercare service is as important as the sales”

Helpful Report

Posted 1 week ago

“We have unfortunately experience several substantive leaks. No follow up having contacted the team for an engineer visit. Very very disappointing. Still no feedback when the most recent leak will be dealt with. Furniture and rugs pulled back to prevent damage. Ultimately very poor aftercare. Regretting having chosen Eden.”

Helpful Report

Posted 4 months ago

Dear Customer, We're sincerely sorry that we have not met your expectations regarding the aftercare service and understand how frustrating it must be to have ongoing issues without resolution. As you are aware, we’ve arranged for an engineer to attend in the very near future. However, we must advise that, having re-examined photographs of the previous leak 3 years ago, it appears that the water ingress during heavy rainfall is likely due to the addition of some decking, subsequent to our installation, which has been fitted at a higher level than the original patio, effectively blocking the drainage outlets within the door tracks. We look forward to seeing you in the near future to thoroughly investigate the cause of this issue and assure you that we are committed to doing all we can to resolve this matter. Kind regards The Eden Verandas Customer Service Team

Posted 4 months ago

“Appalling customer service and Eden Verandas fail to honour their own offers.”

Helpful Report

Posted 5 months ago

Dear Mr Adams We're sorry to hear that you're unhappy with the service you received from us. From our records, I can see that we provided you with a quotation for our Amalfi awning in the summer and you chose not to go ahead at that time. You then enquired again in December and, as a gesture of goodwill, we offered an additional percentage discount. You then requested that the additional percentage discount should be applied to the previously discounted price rather than our list price, which we declined to offer. Though we cannot reduce our prices any further to meet your requirements, we do apologise for any disappointment we have inadvertently caused you. We also remain willing to honour the quotation provided in December for a further seven days, should you, upon reflection, decide to go ahead with the discounted deal. We hope to hear from you. Kind regards The Eden Verandas Customer Service Team

Posted 5 months ago

“The blind itself is excellent HOWEVER the installation caused damage to our walls which resulted in serious water ingress into our living room during heavy rain. A repair team was eventually sent but were not qualified to carry out the instructions they were given . The repair that they provided has just been put to the test and failed miserably and we have water pouring into our house again. In spite of contacting them in May after the team came, we have had no response. I have contacted them again with todays pictures of the damage to interior walls , blinds and curtains, and await a response.”

Helpful Report

Posted 6 months ago

Dear Mr S Thank you for your review and email informing us that water is coming into your property. We're so sorry to hear this and understand how distressing this must be. As you know, we have arranged for our technical design manager to visit you in person, along with our surveyor, to investigate this leak. Should it be established that the water ingress is a result of the awning installation, he will personally oversee any repair work to ensure that there is no recurrence. We look forward to seeing you and to resolving this issue in the very near future. Kind regards The Eden Customer Service Team

Posted 6 months ago

“Click on market place advert but website does not show you the item nor sny prices.”

Helpful Report

Posted 11 months ago

Hi Thank you for making us aware that there is an issue with our Facebook Marketplace advert. We have asked our marketing team to investigate what is happening here and expect to have this fixed by the end of the day. In the meantime, please head to our website at www.edenverandas.co.uk for more information about our range. For an indication of prices, please respond to our email or call 0800 107 2727 and we would be happy to help. We hope to hear from you. Kind regards The Eden Verandas Customer Service Team

Posted 11 months ago

“Unbelievable that there is no aftercare service and that nobody from Eden Verandas tried to help. I just heard time after time “we have no aftercare service and that is it”. I wasn’t asking for a free service. I was just asking for someone to come and do a general clean up on the two awnings that I have in my house. Total lack of professionalism. Very disappointing!!!!”

Helpful Report

Posted 1 year ago

Hi Luciana Thank you for taking the time to review our company. We're very sorry to hear how disappointed you are with the service we offer, but trust that you have been happy with the awnings overall. To clarify, your awnings do come with a warranty and aftercare, for which we employ specialist engineers. However we do not employ cleaners nor offer a cleaning service. If you are unable to clean the bird droppings yourself, please search for a local cleaning company that will be better placed to assist you. Unfortunately, we are not local to you and are unable to recommend a particular company that we have personally used. However, we have sent you a link to Checkatrade which lists numerous companies offering this service in your area. We hope that you will find this helpful and that you might consider revising your review, in the circumstances. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Where do I start the guys that came out to fit it could not get away quick enough and did do there job didn't fit lead flashing and told me it would leak and oh my god did leak I got in touch with eden they sent someone out but he didn't fix the leaks then we had someone to sort the door out which he had to adjust the door to sort it yet again the fitters didn't do there job then we we still had leaks and we had to put heating in to dry are carpet out and we get a good will gesture”

Helpful Report

Posted 1 year ago

Dear Sir/Madam We're extremely sorry to hear about your disappointing experience. Unfortunately we have been unable to match the details you have provided with our records and have therefore been unable to contact you about the issues you have raised. Please call us on 01252 451580 or email customerservice@edenverandas.co.uk in order that we can locate your details and put this right for you without further delay. Kind regards The Eden Customer Service Team

Posted 1 year ago

“We had an open verandah installed in 2020. We were initially happy with the price and product but it started to rust through in several places which we noticed last winter. I sent pictures to Eden Verandahs this April as we are still well within the guarantee period and they were initially helpful saying this that they would arrange an engineer visit. However we heard nothing and I e mailed again after three months. They responded that it was their busiest time, although I suppose it wasn't their busiest time threee months previously when I raised the matter, and they would come back to me 'as soon as we have a date'. I have tried telephoning but they will not commit to even making an initial visit saying they don't know when they will be in the area, which is Dorset, although they advertise nationwide. It is now over seven months with no action at all apart from a small tin of paint (I assume) arriving a couple of months ago. I think they are just hoping I'll lose heart and go away. An unsatisfactory product for the money and very poor service in breach of their waranty”

Helpful Report

Posted 1 year ago

Hi Hendrik Thank you for your review of our company. We’re pleased to hear that you were originally happy with the veranda but apologise for the delay in sending an engineer. Unfortunately it appears that, due to human error, the original request for a site visit was not passed on to the correct team member on this occasion. We’re so sorry for this oversight and extremely glad that you contacted us again. I can see from our records that we are now scheduled to attend next week and we very much look forward to seeing you and to putting things right. Kind Regards The Eden Customer Service Team

Posted 1 year ago

“Paid for them to get planning permission Arrived to put it up but never got planning permission Bad telephone calls very unhelpful”

Helpful Report

Posted 1 year ago

We're so sorry that planning has been denied for your glass room. Though we are immensely sympathetic to your situation, we must point out that we only went ahead with the installation on the basis of the waiver that you signed. We will continue to offer any assistance we can, should you decide to appeal this decision, and hope that the outcome will be successful. Please do not hesitate to contact us if there is anything more we can do to help. Kind regards The Eden Customer Service Team

Posted 1 year ago

“The glass room that I waited about 6 months for has been nothing but a nightmare with constant leaks and slow and disinterested customer service. I would not recommend and sadly wish I had never had it installed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to let us know about your experience. Having reviewed our records, I can see that your installation unfortunately needed to be postponed after it became apparent that planning would be required due to previous extensions. We understand how frustrating this must have been for you and sincerely apologise for the wait. We are also extremely sorry to hear that there is currently a leak. We look forward to visiting you on the 30th to put this right and hope that you will be pleased with your glass room, once the remedial work has been carried out. Kind regards The Eden Customer Service Team

Posted 1 year ago

“Poor customer service Substandard construction Unqualified fitters Once it all goes wrong they take forever to fix and cit corners Avoid at all costs”

Helpful Report

Posted 2 years ago

Hello Helen Thank you for taking your time to leave this review. I'm sorry you haven't had a positive experience with us. I've reviewed your records and can see that we are returning to site to complete the remedial work on Tuesday. We will be sending the specific engineers you have requested but would like to take this opportunity to assure you that all of our installation teams are fully trained in Weinor products in any case. We sincerely apologise for the stress and inconvenience caused to you as a result of the remedial work taking longer than anticipated to complete and look forward to completing the glass room and decking to our usual high standards. We are committed to putting things right for you and trust that you will be pleased with the final finish. Kind regards The Eden Customer Service Team

Posted 2 years ago

“If I could give no stars it would better reflect the real score 93% on this review site poppycock... this Company has left me with a unfinished £40,000.00 glass veranda that's not fit for purpose. My story starts back on November 16 2021 and that is when my nightmare began when Geoff Lloyd conned me into believing they only have in house installers which is a complete lie because that's exactly what they use sub contractors. Sub contractors who are unqualified split between other companies ie Crocodile during fitting your job exhausted stressed resulting in substandard installation, the company return to renege on agreement about how to make it right because after making me wait for another 6 months they have decided to cut corners to fix a already shoddy install. If I knew then what i know now I would avoid this company like the plague. I was blatantly lied to by the salesman in order to get a signed contract I was then promised it would be a complete rebuild basically. They cancel dates show up with workman unfit to do job due to injury or only 1 guy shows up because the others are unreliable I have been left with a mess 16 months after that conman sold me a lie taking my life savings I only wish you could put photos on here”

Helpful Report

Posted 2 years ago

“After meeting with Eden’s salesman in March 2022 we ordered and paid our deposit and we’re quoted approximately 12 weeks for installation. Marvellous we enjoy our veranda in the Autumn sunshine. Wrong ! The reality is July our order was sent to Germany then nothing heard from Eden for 3 months, after e-mails, frustrating telephone calls we were told our veranda would be at Farnborough on 24th October & informed installation would be ‘shortly thereafter’ . Wrong again ! The reality is December 5th delivery & installation 6th wrong again ! Delivered on the 6th installation on the 7th. Unfortunately 4 large panes of glass were cracked on the lorry, never mind we should get it completed by Christmas, wrong again ! After chasing non- customer services and asking three different members of staff ( I can name them) nobody has the decency to call us back and gives us a delivery date for glass which is available & cut here in the UK. New year comes & 9 weeks later we are here on 13th February 2023. At this point I have to say the fitters, delivery team, and Steve the technical surveyor have all been superb. But we are still missing some parts to complete so I’m expecting another 9 weeks before we actually get finished, that’s a year since first contact and on hindsight the worst decision ever. Eden do not answer the telephone, certainly do not return calls, their customer care is non existent, delivery dates are plucked from the iCloud, shame as the product is typically German 1st class. Conclusion :- If you’ve got £25,000 to spare and want to buy a years worth of stress then contact Eden Verandas on the other hand, if I were you I’d go on a World Cruise instead, much better for your health ! I wouldn’t recommend Eden to anybody.”

Helpful Report

Posted 2 years ago

Dear D & L Rawcliffe, Thank you for your review. We’re pleased that you are happy with our surveyor, delivery and fitting teams and apologise that our communication has fallen short of your expectations and the high standards we set for ourselves. We’re sorry that there have been delays to both the initial installation and our return to fit the missing parts. I can see that we have booked an appointment to complete the required work on 14th April and trust that you will be very happy with the finished product. Kind regards, The Eden Customer Service Team

Posted 2 years ago

“Having placed an order for a cube in may we were advised this may take 12 to 18 weeks for delivery. This was installed some 26 weeks later. Incorrectly manufactured with the roof glass not sealing. Assembled with the legs out of plumb. Aluminium cut on artificifical grass endangering our pets. Why the patio or drive was t used has still not been explained! No product knowledge. Even the sales team aren’t aware that the product is German. Drilling through the down pipe and demanding final payment. Damage to the cross member. Not an apology or explanation from anyone at Eden”

Helpful Report

Posted 2 years ago

Good afternoon We're extremely sorry about the issues related to the installation of your cube and disappointed with our performance. I note from our records that a substantial gesture of goodwill was applied to your account and that the issues are now resolved to your satisfaction. We take on board your feedback and will strive to do better in the future. Kind regards The Eden Customer Service Team

Posted 2 years ago

“My glass room was installed in November but as yet we have not been able to use it. Firstly even though its well ventilated the condensation drios on you all the time making all tge furniture damp plus its not sealed properly against the outside wall and leaks. Ive been waiting for someone to come and inspect it for weeks but they just keep thanking me for my patience. Its been a total waste of money and wouldn't recommend it.”

Helpful Report

Posted 2 years ago

Hi Tess We're sorry you are experiencing condensation and that there is some water ingress through the lead flashing. Though some condensation is normal, (and we would recommend heating and ventilating the room or installing a dehumidifier to reduce this as far as possible), I can confirm that we have an appointment for an engineer to investigate the issue and remedy the leak next Thursday. We sincerely apologise for the wait and look forward to seeing you soon. Kind regards The Eden Customer Service Team

Posted 2 years ago

“Paid for them to get planning permissions. They erected the veranda so we assumed they had got the permission,but they hadn’t,and we may have to have it removed”

Helpful Report

Posted 2 years ago

Good afternoon John & Lynda Gainer, Thank you for your review. Having reviewed our records I can see that we had followed your instructions to proceed with your order. I understand that you are in direct contact with one of our directors who had offered for us to appeal on your behalf and to provide any assistance required during the appeals process. We wish you the very best in this process and remain committed to helping in any way we can to achieve a successful outcome. Kind regards, The Eden Customer Service Team

Posted 2 years ago

“We placed our order in late June and were initially promised a fitting date in September but still waiting. I completely accept that delays have occurred that have been out of Eden Verandas control such as delays at Ports but communication has been extremely poor throughout. We stipulated when we placed our order that we needed our garden room before Christmas and were told this would be the case something I very much doubt. I hope I am proved wrong! We have been told that there were delays with importing the goods, next the goods had arrived but windows that are manufactured in the UK have been delayed and the latest is 'they require a few more weeks to finalise fitting' as their fitters are busy. We phone and email regularly but do not get a response, I called yesterday at 1.30pm and was told the lady I needed to speak to was at lunch and would not be able to return my call as she finished work at 3pm. I will add that at no time have we been anything but polite to the staff. If you decide to use this company I hope your experience is better than ours has been todate.”

Helpful Report

Posted 2 years ago

We're so sorry for the unfortunate delays installing your glassroom. We are currently working hard to mitigate the effects of supply chain issues within the construction industry, without compromising on quality and thank you for your patience. We now look forward to completing the installation before Christmas and trust that you will be delighted with the finished glassroom.

Posted 2 years ago

“Still waiting for completion of our project. Parts missing from Germany, Broken glass and decking incomplete. We have paid tens of thousands of pounds for a room we cannot use. I cannot see the end to this nightmare as no-one takes ownership of the problems. Customer service doesn't return calls, even though they promise to. We were told 18-22 weeks completion when we signed the contract were now at week 33! If this is not resolved quickly we will be taking further action. We have been lied to on many occasions. There is no excuse.”

Helpful Report

Posted 3 years ago

Thank you for your review. We understand there has been a delay in completing your installation. Please be assured that customer satisfaction is important to us and we are committed to resolving any work that we have been unable to complete on installation. We believe that a date has been provisionally booked with you to finish the installation dependant on the replacement parts arriving with us. Unfortunately, there have been unforeseen circumstances that have occurred, however, we are sure that the finished installation will offset these initial frustrations.

Posted 3 years ago

“We had an awning ordered. Had the survey done. Deposit taken. Then to be told weeks later that they can’t do it due to our bricks ??? Called our builder out to assess who advised us there wasn’t an issue. We are reading between the lines. Installation was going to be awkward and as we where not spending into 5 figures probably wasn’t worth the hassle for them. They also sent use someone else’s deposit receipt.”

Helpful Report

Posted 3 years ago

“The salesman visited on 18th Sept 2020, very impressed and decided to order a glass veranda. On 12th Oct Jamie the surveyor visited to take measurements for design etc. Rebecca from planning and design has been really helpful. It took until may this year to go through my local planning council (due to our home not having work signed off before we brought it, so were applying for retrospective planning. We got the go ahead early may 2021 and was passed back for review to the surveyor and was then ordered on 21st may. The veranda was delivered on the 17th august (the people who delivered it were hardworking, and it all went well). The veranda was due to be installed on the 24th / 25th august 2021, the fitters arrived promptly and laid all the pieces out ready for installation, they started fitting the brackets to the outside of the building and said they were not happy as the extension is timber framed and would not take the weight of the veranda. They called their boss who agreed and I was told the surveyor would be with me the following morning and I would need a goalpost to support the veranda. The surveyor arrived (on time) and ordered the parts needed. I was told by the surveyor and manager they would be ready in two to three weeks. The goal post design was arranged to be delivered on Sept 30th and fitted on 5th / 6th Oct 2021. On the day of expected delivery i was called to say the drivers mate had tested positive for covid so couldn't be delivered . I did say I was still expecting it to be delivered by next week so the installation could still go ahead. I was assured they would phone later that day to update me (no phone call). I called the next morning and was told they were still trying to sort it out and she would call within an hour (which she did), but said it couldn't be delivered as they now needed a driver and so installation would not take place at the agreed time. So I have paid just under 15k and I have enclosed some photos of what I have so far. To say im not impressed is an understatement, and I hope when it is fitted I will be pleased with the end result. I was trying to add photos so people could see what I have but have been unable to do so. Thanks Lorry”

Helpful Report

Posted 3 years ago

Eden Verandas is rated 4.7 based on 709 reviews