Slightly tricky one this because we had a fault with the fixing of our new awning which took a very long while to identify and rectify. Also, we were subject to lengthy delays in the original installation. However, that said, the actual product is excellent, while the help, support and tolerance provided, especially by the customer support team, was exceptional, and the engineer who finally solved and fixed the problem went far beyond the call of duty . We undoubtedly were faced with a tricky and probably unique situation for which no blame could conceivably be attached to either product or personnel. The only criticism which prevents a 5 star rating are the long delays which were incurred. Overall, highly recommended