After meeting with Eden’s salesman in March 2022 we ordered and paid our deposit and we’re quoted approximately 12 weeks for installation. Marvellous we enjoy our veranda in the Autumn sunshine. Wrong ! The reality is July our order was sent to Germany then nothing heard from Eden for 3 months, after e-mails, frustrating telephone calls we were told our veranda would be at Farnborough on 24th October & informed installation would be ‘shortly thereafter’ . Wrong again ! The reality is December 5th delivery & installation 6th wrong again ! Delivered on the 6th installation on the 7th. Unfortunately 4 large panes of glass were cracked on the lorry, never mind we should get it completed by Christmas, wrong again ! After chasing non- customer services and asking three different members of staff ( I can name them) nobody has the decency to call us back and gives us a delivery date for glass which is available & cut here in the UK. New year comes & 9 weeks later we are here on 13th February 2023. At this point I have to say the fitters, delivery team, and Steve the technical surveyor have all been superb. But we are still missing some parts to complete so I’m expecting another 9 weeks before we actually get finished, that’s a year since first contact and on hindsight the worst decision ever. Eden do not answer the telephone, certainly do not return calls, their customer care is non existent, delivery dates are plucked from the iCloud, shame as the product is typically German 1st class. Conclusion :- If you’ve got £25,000 to spare and want to buy a years worth of stress then contact Eden Verandas on the other hand, if I were you I’d go on a World Cruise instead, much better for your health ! I wouldn’t recommend Eden to anybody.